They cancelled flights, left us stranded and did not refund us.

What a horrible airline. I wish that I had the forethought to read reviews before buying tickets. I am horrified by all the bad reviews on this site. They cancelled our flights, left us stranded and we had to buy tickets on another airline from another airport. After various emails and phone calls- many of which didn't get answered, they still refuse to refund us. Every time that I do get to speak to a person, they just say, no refund was requested, despite me sending numerous emails and speaking to people who said that they will process the refund. I can understand if we cancelled that we would not get refunded, but they cancelled so it should be their duty to pay us back. We should not have to request a refund over and over again.