CM
Carla M
Active since Feb 2024
3
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0
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Reviews
3 reviews2 months ago
Ethiopian Airlines refusing reasonable medical seating for 82-year-old passenger
I am extremely disappointed with the level of customer care received from Ethiopian Airlines. My 82-year-old mother is travelling from Johannesburg to Porto on 15 April. She recently fractured her ankle, has just had her cast removed, and is currently in a moon boot, which requires her to keep her leg extended during long flights. We have already arranged wheelchair assistance (WCHR), meaning the airline is fully aware that she is a passenger with reduced mobility. Despite explaining this medical situation multiple times, Ethiopian Airlines has refused to allocate a bulkhead/front-row seat unless we pay additional fees. To be clear: We are not asking for an upgrade We are not asking for special treatment We are simply asking for a seat that allows an elderly passenger with an injury to travel safely This is not about comfort — it is about basic safety and reasonable accommodation. What is particularly concerning is that this request has been made in advance, yet it is still being treated as a paid seat selection rather than a medical necessity. Adding to this, my mother previously travelled with Ethiopian Airlines in August and, despite having wheelchair assistance, was left behind at Madrid Airport during a refuelling stop, requiring us to purchase a new ticket at our own expense. Unfortunately, that matter was never properly addressed. We are travelling again as a family of five, and it is disappointing that such a reasonable request for an elderly passenger recovering from an injury is not being accommodated without additional cost. I hope Ethiopian Airlines will review this situation and demonstrate the level of care expected when dealing with passengers with reduced mobility and medical needs.
1 reply
13 months ago
standard bank pos consultants and account managers
I have had an account for my business with standard bank for over 25 years I have 2 point of sale machines and i have had nothing but issues and bad service from standard bank every month, No contact from account manager finding out if the bank is meeting my expectations or not and whether or not i need further assistance I have had issues with the point of sale and money not going into my account, i have gone to the extent of sending them details of amounts going in daily from both machines by dates and in a spread sheet so that it makes their query easier needless to say, that for over a week since i sent that sheet, i get notifications that all people involved read the emails but no one acknowledges or replies to me Yesterday i asked them to escalate to management as its clear that staff is totally *********** and dont care much for the clients, yet every month they charge me over R4500 in commissions for the machines as well as rental That they dont miss, but the fact that the client is having issues because they clearly just given these fancy tittles that really mean nothing as they dont have the capacity to be doing what they supposed to be doing, Running 2 businesses myself i know that the most important thing is client service and standard bank has been nothing but a dissapointment to my business for the past 2 years, so clearly service level dropped yet they dont care as long as u keep on using the bank They send the technicians to my business and they tell me themselves that its clearly an internal bank issue and they just passing the bucket to the technicians, wasting their time and sending them out without need for that in fact. I just want management to contact me so i can forward all the emails and find out where is the money that is missing from my pos transactions and then close all my accounts with standard bank ASAP!!!!! and dont give me that reply **** that standard bank cares and someone will be in touch soon, its time that all those fancy tittles come to play and people actually do what they supposed to be doing as opposed to being *********** and unprofessional. i will not mention names at this stage but they are all on email and on file
1 reply
28 months ago
mercantile bank/capitec bank
After having my business account as well as personal accounts with mercantile bank for 24yrs it was bought by capitec and now the mercantile clients get treated like absolute ****. Why acquire a bank and its existing clients if you so unprofessional don't have the right resources and have endless glitches in the system? I had my savings account blocked due to FICA requirements which is understandable if we not following procedure correct? However i did not receive a call sms or any kind of counication stating it needs to be updated...so these bank employees are you getting paid to be unprofessional and unreliable? Do we as clients have to guess the bank requirements? It has taken me 2 days to get thia resolved amd 2 days later i still don't have access to to my funds?? How is this acceptable? I just want to close my accounts both business and personal and just end this one sided "loyalty" relationship with a bank that has clearly taken on more than what they can handle. Its disgusting !!!! I never in my 22 yrs with mercantile experienced anything like this . There were known to be a bank that goes the extra mile for their clients ...only to be left in the hands of *********** unprofessional and mostly ******** people
1 reply
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