VERY UNHAPPY AND DISGUSTED CLIENT

I cannot rate these people bad enough. WORST EXPERIENCE AND SERVICE EVER!!!!!!!!!!

Had a mistake on my ticket, at OR Thambo the allocated people at the Ethiopian Airlines customer service and check in counters, refused to assist with correcting the ticket and I had to buy a new ticket in the amount of almost R38 000 on the spot.

Not only did the lady not tell me I cant buy 1 way only - she turned around and ate her meal and said "i dont work for Ethiopian Airlines"

We pre booked tickets - and after i had to buy a new ticket - they sold my previous ticket and split myself and husband up. On our way to Europe and back. When we returned, same thing, pre booked our seats - the lady at the boarding gate stopped us and said change in aircraft plan or something, she swopped our seats out again and we got split up again....refusing to tell us why, refusing to give the old ticket back, give us her name, or letting us take a picture of the ticket.

They said we should call the airlines, we called the number - no one even bothered to answer the damn phone.

Also, there was a guy in front of me - i think he really needed medical attention, he rang the button, they never came. I also called them by pushing the button, they also never came.

Minor thing, but lastly, they also didnt have enough milk or creme on the flight - for someone who spend almost 50k on a damn ticket, i expect milk with my coffee!!

We raised the query with the airlines once in Europe, we got an email saying that they will gladly assist, only to not respond any further to emails, its almost 2 weeks now.

I will be taking this matter further, as i think they crossed a line or 2 by reselling tickets.

ridiculous, absolutely will not recommend this airline, the staff are also not friendly or eager to be of any assistance.