Unprofessional and Poor Service

Your Bedfordview branch’s service is extremely disappointing, and something urgently needs to be addressed. The branch is being run in a highly unprofessional manner. The 4 of us who were there this morning were all so frustrated.

Justin, in particular, has been very difficult to deal with. He does not provide updates unless repeatedly contacted, is constantly unavailable when called, and fails to return messages left for him. The only way to eventually reach him is by holding on for extended periods to be transferred.

I contacted him yesterday to confirm that I would be collecting my vehicle this morning, and he advised me to arrive after 09h00. I arrived at 09h00 as instructed, only to find that my vehicle was still not ready. No explanation or communication was provided, despite the inconvenience caused, especially considering that I had other appointments scheduled thereafter.

After waiting for approximately 40 minutes, he eventually handed me the keys and simply stated that the car was outside. He did not bother accompanying me to the vehicle or even indicating where it was parked. I had to search for the vehicle myself and ask other staff members for assistance.

The overall experience was unacceptable and, quite frankly, appalling.