Active since Jul 2014
18
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Reviews
18 reviews3 weeks ago
Unprofessional and Poor Service
Your Bedfordview branch’s service is extremely disappointing, and something urgently needs to be addressed. The branch is being run in a highly unprofessional manner. The 4 of us who were there this morning were all so frustrated. Justin, in particular, has been very difficult to deal with. He does not provide updates unless repeatedly contacted, is constantly unavailable when called, and fails to return messages left for him. The only way to eventually reach him is by holding on for extended periods to be transferred. I contacted him yesterday to confirm that I would be collecting my vehicle this morning, and he advised me to arrive after 09h00. I arrived at 09h00 as instructed, only to find that my vehicle was still not ready. No explanation or communication was provided, despite the inconvenience caused, especially considering that I had other appointments scheduled thereafter. After waiting for approximately 40 minutes, he eventually handed me the keys and simply stated that the car was outside. He did not bother accompanying me to the vehicle or even indicating where it was parked. I had to search for the vehicle myself and ask other staff members for assistance. The overall experience was unacceptable and, quite frankly, appalling.
0 replies
18 months ago
Thanks for your help
Kiran assisted with the paid up letters of my accounts while we wait for the clearance certificate. Thank you Debt Rescue
1 reply
21 months ago
Virgin Active Glen Arces continuous theft
I am a member at Virgin Active Glen Arces for more than a decade now but what is happening there is completely nonsense. I put my bag in the locker with phone and go shower and when I returned my phone is missing. I know it's my responsibility to have locked it but the fact that it was just me and some lady in there made me livid. There can't be anyone else but her. I go to reception to report it and obviously it's not their problem because I didn't lock. Then I was told that I should have left my valuables in front however this I didn't know until I lost my phone. They admitted that people ***** in the changing rooms but they are not bothered about. I also found out that now they even ***** car keys and take your car while you shower! This can't be normal, something must be done by the club, we go there for many health reasons and they can't be treating this as our problem.
0 replies
24 months ago
Old Mutual Pathetic Service
I found out today that my life cover with Old Mutual has lapsed without any communication to myself. My financial advisor (Karen) has been seek for a year and unfortunately passed away, however, Old Mutual didnt make an effort to contact me regarding my life cover of over 18 years. I requested to reinstate it and I am told its not possible. This is way unacceptable .
1 reply
40 months ago
Debit amount error by Telkom affecting my business- Pure incompetence
Telkom debited an incorrect amount for my January payment an today i wake up to their message that my services are blocked due to payment reasons. I call their contact center, spoke to Zanele who clearly admit the error was on their side however, I must pay the difference! Why am I being held accountable for their incompetence as a consumer? I refuse to "just pay" as she said because this is not how businesses must treat consumers. Someone must be held responsible to avoid re-occurrence. I have asked Zanele to escalate me to someone who can manage this matter for me and I have since been holding. This is pathetic to day the least! Meaning I cant run my business due to Telkom's horrible services!
0 replies
49 months ago
Incorrect monthly premiums
My installment increased by almost R200. 00 this month and I called Multichoice and spoke to Mbalenhle who confirmed that their system uploads incorrect amount which is what happened to my account last month. So I am supposed to be penalized for their company's error as a consumer? This is completely nonsense and apologizing to comstomers without fixing your system means you don't care at all. I use their app to pay and I pay what is dues as per the app, it's very wrong to expect to pay more than what you said I owe.
1 reply
49 months ago
Lack of knowledge and effort
Today I received an sms that my credit facility was reduced to zero. I was surprised then called Capitec and spoke to Amelia who transferred me to Kurt who also transferred me to Sinothemba who then hung up on me. I called again and got through to Glenwis who purely told me that there is no reason but I can go and reapply. This is so pathetic because these employees are not trained to investigate on issues and may lead consumers into more debts. I am glad I am moving to another bank because Capitec is mediocre.
1 reply
53 months ago
Staff incompetence and pathetic service
In November 2021 I made a huge mistake of moving to Capitec Bank. I went into Festival mall branch to switch all my debit orders. To my surprise in December 2021, Capitec still went and debited my old account in FNB. I called them nicely to rectify this error and it was confirmed that it's done. On 24th January 2022 Capitec did the same thing and debited by old account. I called and spoke to Lindiwe Sithole this morning on 08601022043 and she clearly said she is unable to fix the error on the system. This is shocking that she couldn't even transfer me to someone who can do it. Now I am negatively going to be affected by this in Trans union due to poor service and incompetence. Can you guys do something about this urgently please.
2 replies
56 months ago
Pathetic Service- Telkom
I have never experienced such a poor service from Telkom its pathetic! I applied for my upgrade two week ago on their website and no one contacted me ever since. I follow up with them a week later, I am told someone will contact me in 48 hours. Nothing happens another week later, I contact them again today 03/11/2021 and guess what I spoke to 6 different people in different departments busy giving me many contact numbers to call, i.e. 081180,10213,181183, etc and none of those helped me because all of them cant answer my one question, 'how far is my order'? Three weeks later!
0 replies
62 months ago
Very bad service and unprofessional treatment
On 30 April 2021, I called Nedbank Personal Loans department to enquire why they are debiting my account twice in one month. I spoke to the first person on 0860555111 who advised that she cant help me and transferred me to another division ("debt review"), the lady in this department said I am under review of which was news to me but she couldn't explain how I was listed as such. Sadly she also couldn't help me with my reason for the call and therefore transferred me to the third division where I spoke to Lindi Motha who also couldn't help me as she said my account is not within their division. Lindi then gave me a different contact number to call 0860103117 which I called an got to Bridgette (Ref number-46442728) who said my account is up to date and she doesn't understand why it was double debited, I must request for a refund!!!! This is such a joke for a big organisation like Nedbank, very unprofessional and some of their consultants dont have energy to speak to the customers its pathetic!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (5.555555555555555%)
2 Star
2 (11.11111111111111%)
1 Star
15 (83.33333333333333%)