Terrible customer service

Came in since my spare tyre valve was faulty and NO tyre place can replace it so I was told to come through to the dealership. The staff are an absolute nightmare Firstly, there was a power outage and generators had kicked in, only to be directed by three people to a room for the person in charge of parts who isn’t at work at the moment Sitting and waiting with everyone walking passed on their cellphones watching videos , only to be ignored Asked a fourth person if the guy will be here only to be told the system is offline so I said then I’d rather leave only to be told “five minutes will not kill you mam I’m only trying to help” I’ve been waiting in the branch for about 15-20 minutes being ignored by the employees Utterly useless and condescending