Mercedes Benz Bryanston Needs to Train its Staff on Customer Relations

I am in the process of arranging grounding of my vehicle as it approaches the end of its lease term. After following their process of inspection, I have attempted several attempts to make contact with someone at their Sandton Branch to make the necessary arrangements. After multiple calls and being given a run around, I'm told to call a gentleman called Phoketso at Mercedes Bryanston in JHB. After explaining the reason for my call and that I would prefer to bring the vehicle in on Friday the 29th May for grounding, Phoketso in quite an unhelpful tone, informs me that it will be the month end and he is busy with sales!!!! This is the attitude to a consumer who is returning their third mercedes vehicle ... that I must work to HIS CONVENIENCE! Furthermore, the assistant takes on an almost hostile tone and to insinuate that I must work to suit his times/dates.

I don't understand how this works that a customer of Mercedes must pander to the convenience of the staff that are supposed to be of assistance.

If I was on the fence to purchase a fourth mercedes, this definitely ends that notion!

Mercedes you have disappointed for the last time ... between poor quality on your vehicles and egregious service from the likes of your staff like Phoketso ... you will no longer be on my radar in terms of vehicle considerations.