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Active since Dec 2021
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13 reviews3 months ago
Revo Bent on Unreasonably Withholding Tenant Deposit - Be Warned
Revo Properties in Cape Town are fleecing people of their money. They are playing games with people’s deposit money and it turns out that they are withholding deposit moneys from many unsuspecting individuals for reasons of fleecing people of their hard earned cash or blatant ******ion. It can’t be that nobody there at Revo takes responsibility and no one wants to be accountable for this wrong behaviour. I spoke to Caitlin, Yvonne and the last person to talk to was Leloka Mothibe. These guys have a weird obsession with collecting moneys from tenants whose accounts have been well managed with not even a single default payment throughout the course of the Lease Agreement. In modern day society one expects corporate business to operate above board and with absolute transparency in order to gain the trust of its market but it appears the element of trust is foreign with Revo in Cape Town. I am seeking to challenge this and seek to expose all the financial wrongs that have been committed, particularly against our account - my son has been renting under my care. Firstly we received a weird request from Revo Properties, right from the onset, to rate them positively on Hellopeter in exchange for R50.00 credit - something that never happens with credible organisations out there. That was the first red flag that went without us taking it seriously. We just played along but should have known better. Secondly, it was charging interest where it was not supposed to be. Once we were in the middle of the Lease Agreements weird surreptitious charges started creeping up and only to be reversed after Revo were challenged, meaning if other unsuspecting students never challenged it they obviously fell victim of interest charges being incorrectly lumped onto their monthly accounts for interest towards something that has not yet been formally captured and presented on the monthly invoice statement. What kind of an accounting system does that? Interest is levied before you even know what charges exactly gave rise to the interest. Thirdly, we received an exhorbitant quotation asking us to renovate their premises for them under the disguise of end of Lease Agreement maintenance and exit schedule, a common practice that should only genuinely seek to address real issues of possible damages and reasonable repair of broken stuff in the student room at the end of the Lease Agreement. These guys at Revo were asking for well over R7,000.00 more than the monthly rental amount just to paint a small student unit. What ******ion! This is some kind of ************ practice where a very small student room is quoted at well over R7,000.00 just to paint it at the end of the Lease Agreement. And it turns out the same amount now forms part of the proposed refund of deposit once we rejected such ************ practice so it is clear Revo had ill intentions of not wanting to pay back the deposit money in its entirety to start off with. The figures that have been communicated in seem to be just randomly thrown at us in an effort to even out the deposit amount so that Revo can declare a zero balance at the end of the Lease. We rejected this with the contempt it deserves. So it is clear now that the initial more than R7,000.00 quotation was meant to even out the deposit refund amount. If one does not carefully analyse all the figures being thrown at them one would suffer financial harm due to this behaviour which I have already told Revo Management that it is ************ behaviour. How they have now managed to reduce a whole deposit amount of over R10,000.00 which should include interest on the holding deposit to just under R7,000.00 as a final proposal to pay out is beyond me. For instance a charge of R1,250.00 has been lumped for “mattress cleaning” when everyone knows or a simple online search will reveal that mattress cleaning in Cape Town should be around R300 for a single mattress to about R600 for a King Size mattress and student accommodation is not equipped with a King Size bed at Revo. One just doesn’t know how such figures of over R1,200.00 can possibly form part of a final invoice to calculate the remaining balance to be paid out as Deposit Refund. The ************ element continues right through the final invoice hence we have decided to take the fight with Revo out into the open for everyone to see. We regret having chosen Revo as our preferred option for student accommodation. What a regret of the year! I am sick of it and will seek other means to force Revi to play by the rules and respect people’s hard earned cash.
0 replies
11 months ago
JRA insensitive to road user claims of pothole damages
So as a fully insured motorist on the roads in Johannesburg, I hit a pothole or potholes to be more accurate, along Winnie Mandela Drive (former William Nicol Drive), just after Monte Casino as you head towards the N1 Western Bypass, opposite the Design Quarters. This morning I have received the message of REJECTION OF CLAIM simply because Winnie Mandela Drive does fall within the Johannesburg Roads Agency's jurisdiction (yes, you heard that right - Winnie Mandela Drive does not fall under JRA or so we are made to believe). When I passed through the same spot, the potholes have been magically fixed. I therefore wish to put the following facts on public record and I will pursue other avenues to ensure that innocent motorists do not continue to get prejudiced by such things: 1. Firstly, the incident in question happened on the 30th April 2025 and my claim was submitted to JRA, accordingly, on the 3rd May 2025. 2. It took JRA more than 2 weeks to formally inform me of an outcome that my Claim has been rejected - those were the exact words written by a certain Shane Basikoro of an unknown entity called African Dawn Risk Solutions. The arrogance with which the letter was written by Shane Basikoro leaves a lot to be desired and I do not know how the JRA entrust matters of high sensitivity to less known entities who show no public relations whatsoever in matters concerning road usage and the safety of motorists. 3. The Letter of Rejection was written after the JRA formally requested me to obtain a NO-CLAIM letter from my insurance company who promptly obliged with same. Why did the JRA do that? Were they trying to prejudice my claim because that letter was formally requested and signed for. 4. They went on to obtain a plethora of other relevant documents from me as per the provisions of the JRA. Why did they do that if they knew that the road in question falls outside of JRA jurisdiction? 5. Why would JRA ask its clients to provide a NO-CLAIM letter from my insurance company over a comprehensively insured vehicle if they knew that the road in question does not fall under their jurisdiction. 6. Who, and how do we get in touch with the Gauteng Transport Department. Again Shane Basikoro at African Dawn Risk Solutions would arrogantly refer claimants to an entity with no public interaction on the matter of potholes and road safety in Johannesburg. 7. Why does it take the JRA more than 2 weeks to tell anybody who duly submits their claim that Winnie Mandela Drive falls outside the scope of Johannesburg Roads Agency's jurisdiction, according to Shane Basikoro.. 8. This morning, 19 May 2025, I have passed through site of incident and I have seen that the potholes in question have abruptly been repaired – It boggles the mind, that one day you report the matter of Potholes to JRA and the next day it's fixed but when you claim for pothole damage you get taken from pillar to post. Why? Who has repaired the potholes and who is the jurisdiction contact person for such? Why are we not informed about this during JRA's campaigns for road safety matters. 9. Most importantly why does the JRA formally requests for a NO-CLAIM letter from the Insurance Company before finally communicating what is clearly a public safety matter in messages that don't show compassion. This is obvious PREJUDICE. 10. I feel that I have been prejudiced and require escalation, either through the process of an Ombuds Appeal which must be formally communicated and guided by the JRA.
0 replies
15 months ago
It was such a pleasure completing my child’s online application for student res with Revo Properties in Cape Town
It was such a pleasure completing my child’s online application for student res with Revo Properties in Cape Town. Their online system is very user intuitive with prompts that point you straight to any errors that need applicant’s immediate attention. Documents get easily uploaded online, no need to send a chain of emails. The payment method at the end of the online process was just an icing on top - well done! What a breath of fresh air.
0 replies
21 months ago
Discovery Insurance dishonest business practices
So I insured my car with Discovery Insure, just over 2 years ago, this after Discovery enticed me to drop my then insurance with a very reputable insurer that I am not going to name coz of the embarrassment I have now experienced with Discovery. I regret moving over to Discovery. I over trusted Discovery hoping that they would be fair and honest but my experience is totally different now. Discovery has just increased my premium by 16% with no incident at all. When I enquired firstly with Asanda, at Fgro Customer Care Services of Discovery at 14:00 on 04 July 2024, she never came back to me. Then I followed up with Nomvula at 16:30 on 24 July 2024 and she apologised and promised to get this rectified and gave me this reference number: 45T85U2. I asked Nomvula why an increase of 16% which is way more than twice the inflation rate would be justified by any chance I was told that this is because I had claimed for a windscreen stone chip repair in February of this year. But in February I was told by Discovery that incidents of this sort, stone chip repair on the windscreen, which are minuscule and done for less than R700 at Tiger Wheel and Tyre do not affect one’s no claim bonus. I made sure that this was the explanation received from Discovery before I went ahead because I could very easily afford and pay for my own stone chip repair and maintain my no claim bonus - the amount charged by Tiger Wheel is a small amount to cause any upset on one’s no claim history! But Discovery confirmed with me that I shouldn’t worry at all as that would definitely not affect my no claim history. Fast forward to July 2024 and I get a surprise 16% increase on my premium when on the other hand I have not claimed anything, my risk profile has even gotten better with age and other factors and besides, the inflation rate right now in Mzansi cannot justify any such ridiculous increases by an insurance company worth its salt. Eventually I was put through to Wendy (ref: 45TCDPB) who, after analysing the lies conveyed by Discovery with the windscreen stone chip no-claim bonus story and the facts presented she managed to get me a 5% reduction on the premium. Very disingenuous this! Firstly, Discovery ups my premium by 16% basing it on null and invalid explanation and when confronted with facts they only manage to reduce the premium by 5% meaning the net effect is about 11% increase, which is still unjustified and way more than the inflationary impact. This is dishonest business dealing, unfair industry practice and quite frankly destroys the high level of trust that we have once associated with such seemingly big brands like Discovery. Very disappointed with Discovery Insurance.
162 replies
31 months ago
Feeling Let Down by Bryte Insurance
So our complex Brushwood is insured with Bryte Insurance Company and we have to go through some broker called TI Brokers who are never keen to assist clients on anything. I am currently away, overseas, on business and my tenant has had a burst geyser. One would expect that a burst geyser is an emergency, right? It doesn’t appear to be so with TI Brokers who will send you the same plumber guy, year after year, after year, Rudelle Schoeman of RJD Plumbing. This guy comes on site and makes all sorts of demands for him to proceed with repairs to a burst geyser problem. Firstly he needs his excess amount paid upfront, immediately, before he even starts to anything on site. Secondly, he asks for additional money in order to make renovations to our place so that he can get to fix the geyser. He wants R1,500.00 for excess, which is maybe fine to ask for that excess money but then needs another R1,667.00 in order to fix the trap door. So before you know it we have to pay Rudelle Schoeman over R3,100.00 in order for him to fix our burst geyser. If you ask Rudelle why we have to part with so much money before he even starts to do his job his answer is that “these insurance companies take more than 30 days to payout” so I immediately see the connection here. Rudelle inflates his bill and bundles it up with the excess money so that his costs are covered right from the onset as he waits for 30-day payout period. I find this setup to be quite unfair on the side of the claimant who has been religiously paying their monthly insurance premiums to Bryte Insurance company. But when you have a burst geyser problem, which is quite frankly an outright emergency that requires to be treated as such, you get the likes of TI Brokers who just send you the same guy, year after, after year, after year, to make his own additional claims including doing renovation work before he can even start replacing the burst geyser. It’s a burst geyser and an emergency matter for goodness’s sake! Why does Bryte Insurance Company associate us with the likes of TI Brokers who send us one single supplier year after year, after year, to come fix our emergency insured incidents and yet they make their own upfront demands before they attend to our emergency requirements. Why? Why? Why? I ask. I see this quite frankly as some kind of ******ion. Bryte Insurance management need to come to the ground and do own assessment of things like this and then attend to our valid claims. Please do not send a chain of people who are not helpful in emergency situations. We need quick and professional response from renowned suppliers who do not conflate things and in the end compound the problem. We have a burst geyser which is an insured incident - just come sort out the burst geyser problem please Bryte Insurance!
262 replies
31 months ago
FPG Group charging R500 penalty is a Money Making Scheme
These guys at FPG Property Fund in Cape Town run Fountain Rez (student accommodation premises in Cape Town) are in the business of exaggerating student accommodation bills via inaccurate billing system. They charge you all sorts of excessive water and electricity bills and in the process inflating their monthly invoices. When confronted with facts they would verbally apologise for errors in leaks of water due to poor maintenance standards on their part as admitted by them which they would go on to credit you back in the next month’s invoice but they never actually credit you back on the R500.00 penalty charges due to their own errors. So what happens is that effectively students continue to be charged penalties upon penalties even where FPG agrees that they will reverse the erroneous charges but never the penalty charges associated with the charges that gave rise to those erroneous charges in the first place. When you try to follow up with the ladies in the accounting or billing department at FPG in Cape Town (Natasha, Robyn) these ladies present this arrogant stance that seems to be suggesting that “you are the one who looked for accommodation here and you were desperate, take it or leave it” what kind of professionalism is associated with this attitude? I have declared a dispute in writing and one never sees the end of it. I find dealing with FPG so energy draining as the lack of customer care in dispute resolution is lacking. When one curiously starts searching for the origin of FPG, who exactly are they on the Internet, one seems to see a professional outfit with origins from the UK and with broad interests in property investments but where exactly do they get arrogant staff from? We have innocent university students who are caught up in this mess at Fountain Rez in Cape Town and despite efforts to reach out for amicable resolution on matters of dispute you get this arrogance which, quite frankly, is despicable. Even the lease agreement contracts that are automatically generated by this institution have errors on them and when confronted with such facts right at the onset these guys would tell you it’s a system error. They would charge you R500.00 monthly penalties due to their system error. And who charges R500.00 penalty every month for the same issue? It doubles up like that every month. Is this even legal? I have all this in black and white and it’s quite energy draining to continually deal with a service provider who does not have an effective dispute resolution mechanism. What happens eventually is that we get charged R500.00 in penalty fees every month for whatever reason that does not make sense and when they eventually notice their mistakes they are willing to correct them but the penalty stays, and has a compounding effect. I wish this matter be raised directly with the Directors or Owners of this entity called FPG Group.
0 replies
32 months ago
Ripoff by Qatar Airlines
My cousin purchased a ticket to fly Qatar Airways from Amsterdam to Johannesburg sometime on 11 June of this year, reference: PJ3F4R and for reasons beyond her control, she was not able to fly. Fine! The airline was duly notified and thank God the airline responded in black and white. They confirmed that a refund amount of 471.26 Euros, which is about half the original ticket purchase price would be refunded to the same mode of payment that she used to purchase the ticket. This is after the airline had done its verifications, confirmed its refund policies and everything seemed fine until the actual refund amount hit my cousin’s account on the 22nd August 2023. The amount refunded was a joke! A big joke! 14 Euros! Yes you got that right, FOURTEEN euros. What a ripoff! After having received formal correspondence in black and white, followed by a telephonic confirmation on Qatar’s official Amsterdam number: +31-20 799 4893 on the 23rd August 2023 following up on what seemed to be an obvious error on their part, she was told a Qatar staff member had been assigned to her case and they would get in touch. Alas! We are now in September and nobody from Qatar Airlines has contacted my cousin. She has not received any email or phone call from this airline that sounds like a world renowned company. Why? Why? Why? We ask. How can a big airline like Qatar send formal correspondence in black and white and only to act differently in the actual execution of the refund process. What is this? What does it mean? Sounds like daylight *******! My cousin is not a rich person with so much money at her disposal to waste. That amount was hard earned cash and for an Airline like Qatar to simply disregard its own refund procedures and act so unprofessionally is beyond me. Such airlines that act big on advertising billboards the world over but go about reaping innocent victims like my cousin - it mustn’t go unnoticed. It’s unfair, unjust, unprofessional and makes us resent such airlines who flagrantly disregard their own promises in an ********* manner like that. Please give her refund amount as duly communicated in black and white via your official email received from Qatar on 19 July 2023 that is more than 2 months ago. The total cost of the original ticket was 787.26 Euros and we are not looking for a full refund. We are looking for a refund amount in accordance with what was promised in Qatar’s formal communication channels and that is 471.26 Euro that’s a lot of money to simply let go no matter what the explanation from Qatar is - they must own up, respect their own communication and do the right thing. This airline must be ashamed of itself! Needless to say that by now my cousin has made alternative flight arrangements with a different airline and she has landed in Johannesburg but she needs her refund from Qatar.
131 replies
32 months ago
Autogate Displayed Absolute Professionalism & High Standards of Service Excellence
I had the pleasure of interacting with Kobus of Autogate, via online search for motorised gate access system and I was impressed by the level of professionalism displayed. I did a lot of research online and made a couple of follow-up questions and this guy (Kobus) just showed me that there are still very competent people out there, who are passionate about their business and customer service. Needless to say that eventually I made the purchase of what I was looking for, having received all the professional advice on the product and got to meet Kobus in person during the actual purchase and collection. What an experience!
0 replies
37 months ago
Unprofessional MotoVantge think we are desperate
More than ten (10) days ago I duly submitted my minor scratch and dent claim at MotoVantage, a service provider for MiWay, to whom I am long standing client, followed due process and usually these guys promise a 3-5 day turnaround response time. However what has infuriated me is the flagrant lack of professionalism where a certain Claims Administrator by the name Kieran-Tyler Page has sent me from pillar to post. Firstly I was told that the guys from the Mobile Unit would attend to my minor scratch so all I needed to do was send pictures, sit back and wait at home. I did that. Then no update was given. I had to pick up the phone and make a follow-up after the initial response time had lapsed. I was told “sorry the assessor has recommended that I take my car to one of their approved service providers” or to quote Kieran in his own email “any other repair shop” so I could get a quote. But wouldn’t you send me an email and tell me that, I had to personally follow up for that first feedback. So I picked the service provider, one nearest to me from Kieran’s list that he had shared with me: Renew My Car Sunninghill, No 97 Edison Crescent in Sunninghill. I went there and to my surprise those guys said they were long closed and a new operation was now running at No 97 Edison Crescent. So here you have a case of a non-existing supplier appearing on the preferred service providers database and MotoVantage sends its clients there wasting our precious time and fuel, which by the way does not come cheap these days. No apology received either for that mishap - Kieran does not see any reason to offer an apology for this. Then I drove to “any other shop” per his (Kieran’s instructions written in black and white) to obtain a quote which I did and sent it to him. He acknowledged receipt and said that he had forwarded it for approval. Two days later I phoned to follow up and I was told “the quote that I had sent was from a supplier who is not on the MotoVantage list” so they had to first do supplier onboarding but it would have been easier if I had gone to one of the suppliers in the list he had provided - Sparkling Auto Care in Douglasdale so I immediately obliged and sent him that quotation too. His response was that he had sent the latest one for approval and it should be quick because definitely Sparkling Auto Care are on the list of approved service providers. However 3 days later I am still waiting for that approval and the latest response this morning when I phoned the MotoVantage customer support centre a lady called Derbra or Dora Powell said that Kieran had advised her to tell me that they are are now doing an “in-house quote matching” - what nonsense! This is after I personally did the following up myself and nobody from MotoVantage responded to my email for an update. This is more than 10 days of bureaucratic bungling, unprofessional responses, misleading client and no apology. These guys at MotoVantage think that we, their clients must be that desperate and have got all the time in the world for such unpleasant experiences - No we don’t! As a fully paid up client who has had uninterrupted cover for minor scratch and dents for more than a decade on the same car since I purchased it brand new, this conduct by MotoVantage is despicable to say the least. This kind of unprofessional treatment of clients needs to be exposed for what it is. In this modern day and age the least we as customers expect is courtesy of a response in good time with professionalism, not the way MotoVantage thinks everyone must be that desperate, no we are not. It is because you have made certain promises as a service provider and we as customers who are loyal and have paid all their dues consistently for the longest of time just do not expect this level of lack of professionalism and lack of care. This is more than 10 days of such unpleasantness - I was introduced to these MotoVantage people as a client of MiWay - now this!!! Very unprofessional!
159 replies
43 months ago
Gold Capital misrepresentation - Very Unprofessional
Yesterday I went online to look for a reputable Krugerrand buyer. Gold Capital showed up online and because I had heard the name Gold Capital advertised on Jacaranda FM I thought they were good. I went with the Gold Capital Illovo Branch. What a disappointment! These guys had given me a quotation of between R2,800 - R3,000 for my 1/10 Krugerrand and they made an appointment for me at 11:30 this morning (11 Oct 2022) to conclude the sale. I even got SMS reminders and a lady called Sasha was nice to me on the phone after I emphatically stated to her that I would not accept anything less than R3,000 as that is the going price for 1/10 Krugerrand gold at the moment and my condition for accepting the given appointment. She assured me that all is well and that if I had a certificate of authenticity for the Krugerrand I would fetch the R3,000 quoted price. However when I got there at 11:30 this morning it was a different story. After showing them my 1/10 Krugerrand together with the certificate of authenticity they started telling me something else that did not make sense. Obviously I refused any form of negotiations as they wanted to pay me R2,600 for something that I knew was fetching well over R3,000 from other reputable dealers. So I refused their offer of R2,600 and told them that they had wasted my time and were very unprofessional by allowing me to come all the way only for them to start putting in some ridiculous conditions for the sale. This is called misrepresentation and grossly unfair business practice. The long and short of it is that I told them never to make false promises to customers on the phone and over-advertise themselves on National Radio because they simply never honour their promises - this I found to be very unprofessional, no apology offered so I simply walked away to the next Krugerrand dealer and guess what? I walked into the other Krugerrand dealer and within 5 minutes I walked away with R3,000 EFT made into my bank account, no frills, with proof of payment on the spot. My conclusion this morning after I received no apology for the misrepresentations made both online and the phone from Gold Capital Illovo, is that Gold Capital is just a name that over-advertises itself but misrepresent themselves in the process - Very Unprofessional - they must stop this misrepresentation practice.
0 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (53.84615384615385%)
1 Star
3 (23.076923076923077%)