QA
Qatar Airways
Unclaimed Business
QA
Qatar Airways
Unclaimed Business
46 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Qatar Airways faces significant criticism from South African travellers. Baggage damage and lost luggage claims dominate complaints, with customers reporting months of unresolved cases and inadequate compensation offers. Denied boarding incidents at OR Tambo, often involving valid dual-citizenship documents or language barriers, are a recurring concern. Refund processing is frequently described as extremely slow or non-existent. Customer service channels, including email, live chat, and call centres, are widely criticised as unresponsive. Positive reviews praise friendly cabin crew, on-time flights, and excellent food quality.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|46 Reviews
May '25 - Apr '26
5(11.9%)
4(2.4%)
3(0%)
2(2.4%)
1(83.3%)
5(11.9%)
4(2.4%)
3(0%)
2(2.4%)
1(83.3%)
Frequently Asked Questions About Qatar Airways
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (46)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 21:43
Qatar Airways no longer an option
I submitted a damaged baggage claim to Qatar Airways on 4 December 2025. The airline acknowledged the damage and confirmed a settlement offer after exhausting efforts to draw out a reply. However, months later, no payment has been received and no clear communication has been provided explaining the delay. It is extremely disappointing to experience such a lack of accountability, unacceptable communication standards and failure to resolve customer concerns. Contacting the offered counter parts and mentioned associates was an equal fruitless and wasteful exercise. Until resolved, I strongly advise against using this airline. Ref: CPT4756634/ CPT4756589/ CPT4756682. This matter falls under the Montreal Convention (1999), which governs airline liability for damaged baggage on international routes. I have to consort to filing a DOT complaint formally now.
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 21:43
Qatar Airways no longer an option
I submitted a damaged baggage claim to Qatar Airways on 4 December 2025. The airline acknowledged the damage and confirmed a settlement offer after exhausting efforts to draw out a reply. However, months later, no payment has been received and no clear communication has been provided explaining the delay. It is extremely disappointing to experience such a lack of accountability, unacceptable communication standards and failure to resolve customer concerns. Contacting the offered counter parts and mentioned associates was an equal fruitless and wasteful exercise. Until resolved, I strongly advise against using this airline. Ref: CPT4756634/ CPT4756589/ CPT4756682. This matter falls under the Montreal Convention (1999), which governs airline liability for damaged baggage on international routes. I have to consort to filing a DOT complaint formally now.
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Candice L
1 reviews | Active since Jan 2020
24 Feb 2026, 11:39
TOP SERVICE, GREAT FOOD, ONTIME!
Leana, one of your team members - superb! She was so friendly, so attentive and just made my flight great! Your service overall was pretty awesome in fact. And your flights were on time ensuring I did not miss my short layover connection! Your food was also fantastic, your soft lounge wear provided on the flight - amazing! You will definitely see me again on your airline. Thank you. It made travelling a pleasure.
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Candice L
1 reviews | Active since Jan 2020
24 Feb 2026, 11:39
TOP SERVICE, GREAT FOOD, ONTIME!
Leana, one of your team members - superb! She was so friendly, so attentive and just made my flight great! Your service overall was pretty awesome in fact. And your flights were on time ensuring I did not miss my short layover connection! Your food was also fantastic, your soft lounge wear provided on the flight - amazing! You will definitely see me again on your airline. Thank you. It made travelling a pleasure.
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Replies (0)NH
Naveen H
1 reviews | Active since Jan 2020
12 Feb 2026, 12:57
STAY AWAY FROM QATAA airlines
Bumped out of a flight from Johannesburg to Delhi, apparently flight was cancelled when we tried to check in, but the flight is available still available on the website for a higher rate, Flight moved to next day without compensation, hotels booked already booked,
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Naveen H
1 reviews | Active since Jan 2020
12 Feb 2026, 12:57
STAY AWAY FROM QATAA airlines
Bumped out of a flight from Johannesburg to Delhi, apparently flight was cancelled when we tried to check in, but the flight is available still available on the website for a higher rate, Flight moved to next day without compensation, hotels booked already booked,
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 11:11
Disappointing Experience with Denied Boarding and Poor Support
I am extremely disappointed with my sister's recent experience with Qatar Airways. She was denied boarding due to a language barrier, despite arriving on time and having all her travel documents in order. Instead of assisting her or providing clear guidance, the staff did not make any meaningful effort to help her understand the issue or resolve it. they were even rude and told my siter that they are not a Portuguese speaking airline so she must go book with one that is Portuguese. As a result, she lost the money for her original booking and was forced to rebook another flight at her own cost, which was both stressful and financially draining. This is unacceptable for an airline that positions itself as a world-class carrier. Clear communication and customer assistance should be a basic standard, especially in an international travel environment where passengers may not speak the same language as staff. The lack of support and empathy displayed in this situation reflects poorly on Qatar Airways’ service. I hope the airline reviews its approach to communication and customer care to ensure that no other passenger experiences such frustration and unfair treatment.
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 11:11
Disappointing Experience with Denied Boarding and Poor Support
I am extremely disappointed with my sister's recent experience with Qatar Airways. She was denied boarding due to a language barrier, despite arriving on time and having all her travel documents in order. Instead of assisting her or providing clear guidance, the staff did not make any meaningful effort to help her understand the issue or resolve it. they were even rude and told my siter that they are not a Portuguese speaking airline so she must go book with one that is Portuguese. As a result, she lost the money for her original booking and was forced to rebook another flight at her own cost, which was both stressful and financially draining. This is unacceptable for an airline that positions itself as a world-class carrier. Clear communication and customer assistance should be a basic standard, especially in an international travel environment where passengers may not speak the same language as staff. The lack of support and empathy displayed in this situation reflects poorly on Qatar Airways’ service. I hope the airline reviews its approach to communication and customer care to ensure that no other passenger experiences such frustration and unfair treatment.
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Replies (0)WO
Wayne-Saffie Oberholzer
1 reviews | Active since Jan 2020
22 Jan 2026, 09:10
Qatar - Lost Luggage + Customer Service = TERRIBLE!
I have logged this over 3 weeks ago, been a month since Qatar lost my lugaage and I just received the same responses (we looking into it) - I requested a letter stating that my luggage is lost with no response - I need this for Travel Insurance....the service has been so POOR! I would like to formally lodge a complain regarding my most recent trip/flight with Qatar, My partner and I decided to travel to Thailand for he 50th Birthday, we left SA on the 20th from JHB to Doha, then Doha to ****et with Qatar – we returned on the 31st December same route and same airline. I have to date not received my suitcase I checked in at JHB (OR Tambo). When I landed in ****et I went to baggage desk and explained, they gave me the attached document and advised me that someone will be in contact and that I can email them or whatsapp them on the info provided. I received an automated email everyday stating the investigating, I whatsapp the number – all my message was read but I was just being ignored. On the 31st when I arrived in Bangkok from Koh Samui I went to the Qatar transfer desk at the airport I had access to, I was greeted by an Thai gentleman who was very rude to me, I explained what happened – showed him the whatsapp message where I was ignore and the emails and he lost his temper, shouted at me that he is not working for Qatar but Bangkok Airways which I found strange as he was wearing a Qatar Airways belt and jacket….he told me to go sit down and he will try call them which he never did – he went to sit down next to another person and just playing on his phone. To make matters worse, my partner’s make up and a lot of her clothing was in my suitcase and as you are aware that make up is not easily accessible in some areas of Thailand, this whole situation ruined our holiday and most importantly my partners 50th Birthday Celebration, I am very tempted to reach out to Senior Management of Qatar to complaint and post our horrible experience and how Qatar ruined my partners 50th birthday holiday after paying a lot of money to fly with Qatar but I though I follow this route first to see what the outcome is,
Helpful (0)
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Wayne-Saffie Oberholzer
1 reviews | Active since Jan 2020
22 Jan 2026, 09:10
Qatar - Lost Luggage + Customer Service = TERRIBLE!
I have logged this over 3 weeks ago, been a month since Qatar lost my lugaage and I just received the same responses (we looking into it) - I requested a letter stating that my luggage is lost with no response - I need this for Travel Insurance....the service has been so POOR! I would like to formally lodge a complain regarding my most recent trip/flight with Qatar, My partner and I decided to travel to Thailand for he 50th Birthday, we left SA on the 20th from JHB to Doha, then Doha to ****et with Qatar – we returned on the 31st December same route and same airline. I have to date not received my suitcase I checked in at JHB (OR Tambo). When I landed in ****et I went to baggage desk and explained, they gave me the attached document and advised me that someone will be in contact and that I can email them or whatsapp them on the info provided. I received an automated email everyday stating the investigating, I whatsapp the number – all my message was read but I was just being ignored. On the 31st when I arrived in Bangkok from Koh Samui I went to the Qatar transfer desk at the airport I had access to, I was greeted by an Thai gentleman who was very rude to me, I explained what happened – showed him the whatsapp message where I was ignore and the emails and he lost his temper, shouted at me that he is not working for Qatar but Bangkok Airways which I found strange as he was wearing a Qatar Airways belt and jacket….he told me to go sit down and he will try call them which he never did – he went to sit down next to another person and just playing on his phone. To make matters worse, my partner’s make up and a lot of her clothing was in my suitcase and as you are aware that make up is not easily accessible in some areas of Thailand, this whole situation ruined our holiday and most importantly my partners 50th Birthday Celebration, I am very tempted to reach out to Senior Management of Qatar to complaint and post our horrible experience and how Qatar ruined my partners 50th birthday holiday after paying a lot of money to fly with Qatar but I though I follow this route first to see what the outcome is,
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Replies (0)rG
russell G
1 reviews | Active since Jan 2020
22 Dec 2025, 02:33
Mixed Feelings
As a regular flyer, I boarded flight QR1366 on 21st December with the high expectations I usually associate with Qatar Airways. While parts of the journey lived up to the airline’s reputation, several aspects fell short and are worth highlighting constructively. The aircraft used on this route was a Boeing 787-8 that felt noticeably old. In economy class, the seats themselves were reasonably comfortable; however, the armrests were extremely narrow and uncomfortable, making it difficult for two passengers to share the space without constantly adjusting posture to avoid contact. This detracted significantly from overall comfort during the long-haul flight. Unfortunately, the service experience was inconsistent. One flight attendant behaved in a rude and unprofessional manner. I was seated at 10H and requested assistance with my flight monitor. The response I received made it feel as though I had asked for something completely unreasonable. This type of interaction was disappointing, especially from an airline known for world-class service. Some cabin crew seem to forget the privilege and responsibility that comes with representing a premium airline. Additionally, boarding could have been better organised. One flight attendant was still packing pillows in the cabin while passengers were boarding, which ideally should be completed beforehand to ensure a smoother and more welcoming boarding experience. Cabin noise on this aircraft was quite noticeable and significantly ****led the audio from the in-flight entertainment system. The headsets provided were low quality. I requested a replacement headset, which resolved the issue, indicating that the initial headset was faulty. I would strongly recommend that Qatar Airways periodically tests headset sound quality to avoid unnecessary passenger discomfort. On a positive note, the food was excellent, very tasty, well-presented, and served with clean, good quality utensils. One small recommendation would be to include toothpicks in economy class meal kits, as they currently seem to be reserved for business class. That said, I appreciate the senior flight attendant who went out of their way to organise one for me upon request. The flight itself was smooth and fairly pleasant, with only a few minor turbulent bumps along the way. Despite the unprofessional behaviour of one crew member and some product-related shortcomings, Qatar Airways remains one of my favourite airlines. This review is intended to contribute positively to the airline’s continued success and service excellence. For comparison, I recently flew on a South African airline, Lift, whose cabin crew were among the most professional I have ever encountered. There are valuable service lessons there that some Qatar Airways attendants could certainly learn from.
Helpful (0)
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russell G
1 reviews | Active since Jan 2020
22 Dec 2025, 02:33
Mixed Feelings
As a regular flyer, I boarded flight QR1366 on 21st December with the high expectations I usually associate with Qatar Airways. While parts of the journey lived up to the airline’s reputation, several aspects fell short and are worth highlighting constructively. The aircraft used on this route was a Boeing 787-8 that felt noticeably old. In economy class, the seats themselves were reasonably comfortable; however, the armrests were extremely narrow and uncomfortable, making it difficult for two passengers to share the space without constantly adjusting posture to avoid contact. This detracted significantly from overall comfort during the long-haul flight. Unfortunately, the service experience was inconsistent. One flight attendant behaved in a rude and unprofessional manner. I was seated at 10H and requested assistance with my flight monitor. The response I received made it feel as though I had asked for something completely unreasonable. This type of interaction was disappointing, especially from an airline known for world-class service. Some cabin crew seem to forget the privilege and responsibility that comes with representing a premium airline. Additionally, boarding could have been better organised. One flight attendant was still packing pillows in the cabin while passengers were boarding, which ideally should be completed beforehand to ensure a smoother and more welcoming boarding experience. Cabin noise on this aircraft was quite noticeable and significantly ****led the audio from the in-flight entertainment system. The headsets provided were low quality. I requested a replacement headset, which resolved the issue, indicating that the initial headset was faulty. I would strongly recommend that Qatar Airways periodically tests headset sound quality to avoid unnecessary passenger discomfort. On a positive note, the food was excellent, very tasty, well-presented, and served with clean, good quality utensils. One small recommendation would be to include toothpicks in economy class meal kits, as they currently seem to be reserved for business class. That said, I appreciate the senior flight attendant who went out of their way to organise one for me upon request. The flight itself was smooth and fairly pleasant, with only a few minor turbulent bumps along the way. Despite the unprofessional behaviour of one crew member and some product-related shortcomings, Qatar Airways remains one of my favourite airlines. This review is intended to contribute positively to the airline’s continued success and service excellence. For comparison, I recently flew on a South African airline, Lift, whose cabin crew were among the most professional I have ever encountered. There are valuable service lessons there that some Qatar Airways attendants could certainly learn from.
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Madira M
1 reviews | Active since Jan 2020
21 Dec 2025, 17:00
Qatar Airways Damaged My Guitar, Refused a PIR, and Has Ignored Me Since 17 November
I am extremely disappointed with Qatar Airways’ handling of my sentimental damaged musical instrument and the total lack of assistance that followed. While boarding our flight in Tbilisi, cabin crew refused to allow us to take our guitar into the cabin, despite this being accepted on multiple previous Qatar Airways flights (including Johannesburg–Bali return and Johannesburg–Yerevan). The air hostess was dismissive, told us to “get out of the way,” and forced us to check in the guitar, assuring us it would be handled safely. Upon arrival at OR Tambo International Airport, the guitar was damaged. A Qatar Airways representative, Zimba, refused to allow us to complete a Property Irregularity Report (PIR) and instead took photos and told us to complete a Property Questionnaire. I later sent full images of the damage via WhatsApp as requested. Since then: Auto response case reference: CAS-523242-M9Z9M1 Booking reference: 98RUNT No PIR number No feedback We emailed Qatar Airways on 17 November and have received no response. Attempting to log the damage online results in an error stating the complaint has already been logged (screenshot available). Live chat support has been equally unhelpful: Anas stalled and abruptly ended the chat without assisting. Rajashree (12/10/2025) requested information already provided and then closed the chat. What I want resolved: Confirmation of an official damage claim/PIR Clear steps for repair or compensation An explanation for the inconsistent cabin baggage policy for musical instruments Accountability for the unprofessional treatment during boarding Qatar Airways has been our airline of choice, but this experience — especially the silence since 17 November — is unacceptable. I am posting publicly as all direct channels have failed.
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Madira M
1 reviews | Active since Jan 2020
21 Dec 2025, 17:00
Qatar Airways Damaged My Guitar, Refused a PIR, and Has Ignored Me Since 17 November
I am extremely disappointed with Qatar Airways’ handling of my sentimental damaged musical instrument and the total lack of assistance that followed. While boarding our flight in Tbilisi, cabin crew refused to allow us to take our guitar into the cabin, despite this being accepted on multiple previous Qatar Airways flights (including Johannesburg–Bali return and Johannesburg–Yerevan). The air hostess was dismissive, told us to “get out of the way,” and forced us to check in the guitar, assuring us it would be handled safely. Upon arrival at OR Tambo International Airport, the guitar was damaged. A Qatar Airways representative, Zimba, refused to allow us to complete a Property Irregularity Report (PIR) and instead took photos and told us to complete a Property Questionnaire. I later sent full images of the damage via WhatsApp as requested. Since then: Auto response case reference: CAS-523242-M9Z9M1 Booking reference: 98RUNT No PIR number No feedback We emailed Qatar Airways on 17 November and have received no response. Attempting to log the damage online results in an error stating the complaint has already been logged (screenshot available). Live chat support has been equally unhelpful: Anas stalled and abruptly ended the chat without assisting. Rajashree (12/10/2025) requested information already provided and then closed the chat. What I want resolved: Confirmation of an official damage claim/PIR Clear steps for repair or compensation An explanation for the inconsistent cabin baggage policy for musical instruments Accountability for the unprofessional treatment during boarding Qatar Airways has been our airline of choice, but this experience — especially the silence since 17 November — is unacceptable. I am posting publicly as all direct channels have failed.
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