QA
Qatar Airways
Unclaimed Business
QA
Qatar Airways
Unclaimed Business
43 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Qatar Airways is receiving polarised feedback from South African travellers. A recurring theme is frustration with refund delays, damaged or lost baggage claims, and unresponsive customer care channels following flight cancellations or rebookings. Customers consistently mention rude or dismissive ground and cabin staff, particularly around denied boarding and document verification incidents. On the positive side, several travellers commend specific cabin crew members by name, praising attentive in-flight service, tasty meals, and smooth connections through Doha. The gap between premium brand promise and on-the-ground execution is a prominent concern.
Performance(last 12 months):
Trustindex Rating
2.4TrustIndex
2.4
Review Distribution
1.6|43 Reviews
Jul '25 - Jun '26
Recent reviews (43)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 09:15
My luggage was ruined then wrapped in plastic .
Great airline but I didn’t appreciate how for my leg over trip from Doha to Bangkok, my suitcase was damaged. Somehow it was soaked it olive oil then wrapped up in a plastic wrap. No one said anything to me. I reported it at the airport in Thailand and Doha and nothing was done about it.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 09:15
My luggage was ruined then wrapped in plastic .
Great airline but I didn’t appreciate how for my leg over trip from Doha to Bangkok, my suitcase was damaged. Somehow it was soaked it olive oil then wrapped up in a plastic wrap. No one said anything to me. I reported it at the airport in Thailand and Doha and nothing was done about it.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 13:39
Qatar airways is refusing to refund me.
I booked a flight to Bali via Qatar for 30 March- 4 April on Booking.com. The flight then got cancelled because of the war. 44 days later I’m still waiting for my refund, I have tried to contact Booking.com several times and they have told me that the airline is the one holding on to my refund and are refusing to process the refund!!!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 13:39
Qatar airways is refusing to refund me.
I booked a flight to Bali via Qatar for 30 March- 4 April on Booking.com. The flight then got cancelled because of the war. 44 days later I’m still waiting for my refund, I have tried to contact Booking.com several times and they have told me that the airline is the one holding on to my refund and are refusing to process the refund!!!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 11:42
Outstanding Service – Request for Urgent Assistance
I would like to commend Qatar Airways for their excellent service and professionalism. From the booking process to customer support, the experience has been smooth and world-class. I am currently in the process of finalising important travel documentation for an upcoming trip, and I truly appreciate the efficiency and reliability your airline is known for. I kindly request your urgent assistance with updating my booking details (name correction currently in process) as I have a visa appointment scheduled for tomorrow. This document is critical for my application, and your support in expediting this request would mean a great deal. I have full confidence in Qatar Airways’ commitment to customer satisfaction and I’m hopeful this matter can be resolved swiftly. Thank you once again for your outstanding service — I look forward to flying with you soon. Kind regards, Tebogo Maimela
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 11:42
Outstanding Service – Request for Urgent Assistance
I would like to commend Qatar Airways for their excellent service and professionalism. From the booking process to customer support, the experience has been smooth and world-class. I am currently in the process of finalising important travel documentation for an upcoming trip, and I truly appreciate the efficiency and reliability your airline is known for. I kindly request your urgent assistance with updating my booking details (name correction currently in process) as I have a visa appointment scheduled for tomorrow. This document is critical for my application, and your support in expediting this request would mean a great deal. I have full confidence in Qatar Airways’ commitment to customer satisfaction and I’m hopeful this matter can be resolved swiftly. Thank you once again for your outstanding service — I look forward to flying with you soon. Kind regards, Tebogo Maimela
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 May 2026, 15:50
Disgusting service, you do not reply!!
Disgusted service! Subject: Formal Complaint: Staff Misconduct and Physical Assistance Refusal - QR1364 - [Date] 27/4/2026 To the Qatar Airways Customer Relations Department Head Office Qatar Airlines I am writing to formally lodge a complaint regarding the appalling service and lack of basic compassion I experienced on my recent return flight from Johannesburg. As a loyal passenger who has flown with Qatar Airways for many years, I am utterly shocked and disgusted by the treatment I received. I am currently living with osteoporosis, a condition that limits my physical ability to lift heavy items. Upon boarding with my duty-free parcels, I politely requested assistance from a flight attendant named Emily to place my items in the overhead compartment. Not only did Emily fail to assist me, but she also left me standing for 20 minutes under the impression she would return to help. When she finally addressed me, she dismissively stated that it was "not her duty" to perform such tasks and turned her back on me. It is deeply distressing that a representative of a five-star airline would show such blatant disregard for a passenger with a medical vulnerability. I was eventually forced to rely on the kindness of a fellow passenger to assist me. Emily’s dismissive attitude and lack of professionalism are a stain on your airline’s reputation. I am requesting a formal investigation into this incident. I believe such conduct warrants disciplinary action, as her behavior was entirely incompatible with the service standards Qatar Airways claims to uphold. Please be advised that I am also escalating this matter via social media and HelloPeter to ensure other passengers are aware of this lapse in service. I expect a substantive response regarding how this matter is being handled within your standard 30-day window. Passenger Details: Very small, petite, extremely rude and shouldn't be working on this airline! Flight Number: QR1364 Date of Travel: 27/4/26 Seat Number: 26B I look forward to your prompt reply.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 May 2026, 15:50
Disgusting service, you do not reply!!
Disgusted service! Subject: Formal Complaint: Staff Misconduct and Physical Assistance Refusal - QR1364 - [Date] 27/4/2026 To the Qatar Airways Customer Relations Department Head Office Qatar Airlines I am writing to formally lodge a complaint regarding the appalling service and lack of basic compassion I experienced on my recent return flight from Johannesburg. As a loyal passenger who has flown with Qatar Airways for many years, I am utterly shocked and disgusted by the treatment I received. I am currently living with osteoporosis, a condition that limits my physical ability to lift heavy items. Upon boarding with my duty-free parcels, I politely requested assistance from a flight attendant named Emily to place my items in the overhead compartment. Not only did Emily fail to assist me, but she also left me standing for 20 minutes under the impression she would return to help. When she finally addressed me, she dismissively stated that it was "not her duty" to perform such tasks and turned her back on me. It is deeply distressing that a representative of a five-star airline would show such blatant disregard for a passenger with a medical vulnerability. I was eventually forced to rely on the kindness of a fellow passenger to assist me. Emily’s dismissive attitude and lack of professionalism are a stain on your airline’s reputation. I am requesting a formal investigation into this incident. I believe such conduct warrants disciplinary action, as her behavior was entirely incompatible with the service standards Qatar Airways claims to uphold. Please be advised that I am also escalating this matter via social media and HelloPeter to ensure other passengers are aware of this lapse in service. I expect a substantive response regarding how this matter is being handled within your standard 30-day window. Passenger Details: Very small, petite, extremely rude and shouldn't be working on this airline! Flight Number: QR1364 Date of Travel: 27/4/26 Seat Number: 26B I look forward to your prompt reply.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Apr 2026, 18:59
Disgusted service!
Subject: Formal Complaint: Staff Misconduct and Physical Assistance Refusal - QR1364 - [Date] 27/4/2026 To the Qatar Airways Customer Relations Department Head Office Qatar Airlines I am writing to formally lodge a complaint regarding the appalling service and lack of basic compassion I experienced on my recent return flight from Johannesburg. As a loyal passenger who has flown with Qatar Airways for many years, I am utterly shocked and disgusted by the treatment I received. I am currently living with osteoporosis, a condition that limits my physical ability to lift heavy items. Upon boarding with my duty-free parcels, I politely requested assistance from a flight attendant named Emily to place my items in the overhead compartment. Not only did Emily fail to assist me, but she also left me standing for 20 minutes under the impression she would return to help. When she finally addressed me, she dismissively stated that it was "not her duty" to perform such tasks and turned her back on me. It is deeply distressing that a representative of a five-star airline would show such blatant disregard for a passenger with a medical vulnerability. I was eventually forced to rely on the kindness of a fellow passenger to assist me. Emily’s dismissive attitude and lack of professionalism are a stain on your airline’s reputation. I am requesting a formal investigation into this incident. I believe such conduct warrants disciplinary action, as her behavior was entirely incompatible with the service standards Qatar Airways claims to uphold. Please be advised that I am also escalating this matter via social media and HelloPeter to ensure other passengers are aware of this lapse in service. I expect a substantive response regarding how this matter is being handled within your standard 30-day window. Passenger Details: Very small, petite, extremely rude and shouldn't be working on this airline! Flight Number: QR1364 Date of Travel: 27/4/26 Seat Number: 26B I look forward to your prompt reply.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Apr 2026, 18:59
Disgusted service!
Subject: Formal Complaint: Staff Misconduct and Physical Assistance Refusal - QR1364 - [Date] 27/4/2026 To the Qatar Airways Customer Relations Department Head Office Qatar Airlines I am writing to formally lodge a complaint regarding the appalling service and lack of basic compassion I experienced on my recent return flight from Johannesburg. As a loyal passenger who has flown with Qatar Airways for many years, I am utterly shocked and disgusted by the treatment I received. I am currently living with osteoporosis, a condition that limits my physical ability to lift heavy items. Upon boarding with my duty-free parcels, I politely requested assistance from a flight attendant named Emily to place my items in the overhead compartment. Not only did Emily fail to assist me, but she also left me standing for 20 minutes under the impression she would return to help. When she finally addressed me, she dismissively stated that it was "not her duty" to perform such tasks and turned her back on me. It is deeply distressing that a representative of a five-star airline would show such blatant disregard for a passenger with a medical vulnerability. I was eventually forced to rely on the kindness of a fellow passenger to assist me. Emily’s dismissive attitude and lack of professionalism are a stain on your airline’s reputation. I am requesting a formal investigation into this incident. I believe such conduct warrants disciplinary action, as her behavior was entirely incompatible with the service standards Qatar Airways claims to uphold. Please be advised that I am also escalating this matter via social media and HelloPeter to ensure other passengers are aware of this lapse in service. I expect a substantive response regarding how this matter is being handled within your standard 30-day window. Passenger Details: Very small, petite, extremely rude and shouldn't be working on this airline! Flight Number: QR1364 Date of Travel: 27/4/26 Seat Number: 26B I look forward to your prompt reply.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Apr 2026, 11:42
Unfairly treatment
I hope you good Today I had to travel to China I get to the airport on time with my documents Trust you are well I’m not good at all with the treatment I got today Duty manager at the OR Tambo Int Airport has offloaded me unfairly.claiming that i cannot board a flight since I changed surname. I was having all the valid documents 2 passport, letter from Home affairs and my old passport of which the visa was granted on!Mr Reinghard Van Niekenk told me go back and apply for a new visa on the new passport, the Chinese embassy cannot issue a new visa while having a valid visa on my old passport. Went to the airport again they did not want to help me when coming with the feedback I went to the Chinese embassy after this as he said When I get there they said it not true and my visa it valid. I even called emigration officers to validate the documents they found nothing wrong with my documents I have a problem changing this ticket now cos it will come as a no show and im not willing to pay more new booking and I don’t want any refund I have been patient from 3 March 2026 when doing the 1st booking I understand because the was some problems I was asked to changed I changed to 15 March 2026 again I was asked to changed my ticket I did to 30 March 2020 I was asked again to rebook which was today 10 April 2026 I have been using Qatar for 5 good years He failed to help me when I asked for help I even went to the office at fourways and emigration because of asking for advice he just said he will suspend my ticket for no reason I even opened the cash on this Now my ticket has been suspended for no reason or any investigation done I really feel the abuse and the power that Mr Reinghard Van Niekenk Airport service Duty Officer Thank you Please advise how can we resolve this problem??? PHOTO-2026-04-10-18-56-22 2.jpg PHOTO-2026-04-10-18-56-22.jpg image0.jpegimage1.png Please advise where do I start with this case
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Apr 2026, 11:42
Unfairly treatment
I hope you good Today I had to travel to China I get to the airport on time with my documents Trust you are well I’m not good at all with the treatment I got today Duty manager at the OR Tambo Int Airport has offloaded me unfairly.claiming that i cannot board a flight since I changed surname. I was having all the valid documents 2 passport, letter from Home affairs and my old passport of which the visa was granted on!Mr Reinghard Van Niekenk told me go back and apply for a new visa on the new passport, the Chinese embassy cannot issue a new visa while having a valid visa on my old passport. Went to the airport again they did not want to help me when coming with the feedback I went to the Chinese embassy after this as he said When I get there they said it not true and my visa it valid. I even called emigration officers to validate the documents they found nothing wrong with my documents I have a problem changing this ticket now cos it will come as a no show and im not willing to pay more new booking and I don’t want any refund I have been patient from 3 March 2026 when doing the 1st booking I understand because the was some problems I was asked to changed I changed to 15 March 2026 again I was asked to changed my ticket I did to 30 March 2020 I was asked again to rebook which was today 10 April 2026 I have been using Qatar for 5 good years He failed to help me when I asked for help I even went to the office at fourways and emigration because of asking for advice he just said he will suspend my ticket for no reason I even opened the cash on this Now my ticket has been suspended for no reason or any investigation done I really feel the abuse and the power that Mr Reinghard Van Niekenk Airport service Duty Officer Thank you Please advise how can we resolve this problem??? PHOTO-2026-04-10-18-56-22 2.jpg PHOTO-2026-04-10-18-56-22.jpg image0.jpegimage1.png Please advise where do I start with this case
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 13:44
Unreasonable Penalty Charges Exceeding Ticket Cost
I am extremely disappointed with the service I have received from both Qatar Airways and Travelstart. I purchased a ticket for R9,800 but was unable to travel due to unforeseen circumstances. I promptly submitted all the required supporting documents, yet my situation was not given fair consideration. Despite this, I have been informed that in order to change my travel dates, I am required to pay a penalty of R14,000. This is completely unreasonable. How can the penalty exceed the cost of the original ticket? It feels unjustified and exploitative, especially given that my situation was beyond my control and properly documented. I expect a fair review of my case and a reasonable resolution. At the very least, the penalty should be proportionate to the original fare. As it stands, this experience has been frustrating and deeply disappointing.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 13:44
Unreasonable Penalty Charges Exceeding Ticket Cost
I am extremely disappointed with the service I have received from both Qatar Airways and Travelstart. I purchased a ticket for R9,800 but was unable to travel due to unforeseen circumstances. I promptly submitted all the required supporting documents, yet my situation was not given fair consideration. Despite this, I have been informed that in order to change my travel dates, I am required to pay a penalty of R14,000. This is completely unreasonable. How can the penalty exceed the cost of the original ticket? It feels unjustified and exploitative, especially given that my situation was beyond my control and properly documented. I expect a fair review of my case and a reasonable resolution. At the very least, the penalty should be proportionate to the original fare. As it stands, this experience has been frustrating and deeply disappointing.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 10:25
Unfairly treatment
Hello Peter Lungiswa MSIBI KUMALO ID 9705130730083 Case number CAS-782670-F6J2K3 2nd is CAS-782658-F3W4C1 Membership number 579428562 10 April 2026 I had to travel to China I get to the airport on time with my documents Unfairly treatment I got there Duty manager at the OR Tambo Int Airport has offloaded me unfairly.claiming that i cannot board a flight since I changed surname. I was having all the valid documents 2 passport, letter from Home affairs and my old passport of which the visa was granted on!Mr Reinghard Van Niekenk told me go back and apply for a new visa on the new passport, the Chinese embassy cannot issue a new visa while having a valid visa on my old passport I went to the Chinese embassy after this as he said When I get there they said it not true and my visa it valid. I even called emigration officers to validate the documents they found nothing wrong with my documents I went back to the airport again the manager just walked away and closed the door I have a problem changing this ticket now cos it will come as a no show and im not willing to pay more new booking and I don’t want any refund I have been patient from 3 March 2026 when doing the 1st booking I understand because the was some problems I was asked to changed I changed to 15 March 2026 again I was asked to changed my ticket I did to 30 March 2020 I was asked again to rebook which was today 10 April 2026 I have been using Qatar for 5 good years He failed to help me when I asked for help I even went to the office at fourways and emigration because of asking for advice he just said he will suspend my ticket for no reason I even opened the cash on this Now my ticket has been suspended for no reason or any investigation done I really feel the abuse and the power that Mr Reinghard Van Niekenk Airport service Duty Officer has I just want my refund as it is I have been sending emails to customer care no respond from them till today I have all the proof 0766362845 Thank you Please advise how can we resolve this problem???
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 10:25
Unfairly treatment
Hello Peter Lungiswa MSIBI KUMALO ID 9705130730083 Case number CAS-782670-F6J2K3 2nd is CAS-782658-F3W4C1 Membership number 579428562 10 April 2026 I had to travel to China I get to the airport on time with my documents Unfairly treatment I got there Duty manager at the OR Tambo Int Airport has offloaded me unfairly.claiming that i cannot board a flight since I changed surname. I was having all the valid documents 2 passport, letter from Home affairs and my old passport of which the visa was granted on!Mr Reinghard Van Niekenk told me go back and apply for a new visa on the new passport, the Chinese embassy cannot issue a new visa while having a valid visa on my old passport I went to the Chinese embassy after this as he said When I get there they said it not true and my visa it valid. I even called emigration officers to validate the documents they found nothing wrong with my documents I went back to the airport again the manager just walked away and closed the door I have a problem changing this ticket now cos it will come as a no show and im not willing to pay more new booking and I don’t want any refund I have been patient from 3 March 2026 when doing the 1st booking I understand because the was some problems I was asked to changed I changed to 15 March 2026 again I was asked to changed my ticket I did to 30 March 2020 I was asked again to rebook which was today 10 April 2026 I have been using Qatar for 5 good years He failed to help me when I asked for help I even went to the office at fourways and emigration because of asking for advice he just said he will suspend my ticket for no reason I even opened the cash on this Now my ticket has been suspended for no reason or any investigation done I really feel the abuse and the power that Mr Reinghard Van Niekenk Airport service Duty Officer has I just want my refund as it is I have been sending emails to customer care no respond from them till today I have all the proof 0766362845 Thank you Please advise how can we resolve this problem???
0
Replies (0)