VV
vele V
Active since Apr 2026
2
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2 reviews1 month ago
Unreasonable Penalty Charges Exceeding Ticket Cost
I am extremely disappointed with the service I have received from both Qatar Airways and Travelstart. I purchased a ticket for R9,800 but was unable to travel due to unforeseen circumstances. I promptly submitted all the required supporting documents, yet my situation was not given fair consideration. Despite this, I have been informed that in order to change my travel dates, I am required to pay a penalty of R14,000. This is completely unreasonable. How can the penalty exceed the cost of the original ticket? It feels unjustified and exploitative, especially given that my situation was beyond my control and properly documented. I expect a fair review of my case and a reasonable resolution. At the very least, the penalty should be proportionate to the original fare. As it stands, this experience has been frustrating and deeply disappointing.
0 replies
1 month ago
Terrible services
anyone. My experience has been extremely disappointing. I was involved in a car accident on the day I was supposed to travel, which was completely beyond my control. Despite informing them and providing the necessary proof, they refused to assist with changing my travel dates or offering a refund. The service has been unprofessional and unhelpful. Proceed with caution.
1 reply
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