Travelstart
Based on recent customer reviews, Travelstart delivers a sharply polarised experience. Customers consistently praise the warmth, patience, and professionalism of named agents such as Eugene, Kauthar, and Shireen, who regularly go above and beyond. However, recurring complaints about difficult cancellation and change processes, delayed refunds, hidden fees, and poor communication when things go wrong pull overall scores down significantly.
Replied to 45% of negative reviews
Typically takes less than 58 hours 52 min to reply
TrustIndex
0
Score
Ranking
#7
in Travel Agencies
Avg Reply
57 hours 43 minutes
NPS Score
-18
Recommended: Unlikely
Replied to 45% of negative reviews
Typically takes less than 58 hours 52 min to reply
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
The agent Abdullah Achmat was the absolute best! He booked my flights and eased my mind ! Donβt know what I would of done without him, he completely went above and beyond ! Hope for all agents to have his spirit!
1 reviews | Active since Jan 2020
The agent Abdullah Achmat was the absolute best! He booked my flights and eased my mind ! Donβt know what I would of done without him, he completely went above and beyond ! Hope for all agents to have his spirit!
1 reviews | Active since Jan 2020
Very good service from agent Abdullah Clayton. He was very helpful and patient in dealing with all our requirements and changes. Helped us even during our journey. Very responsive! Had a very pleasant journey thanks to Abdullah.
1 reviews | Active since Jan 2020
Very good service from agent Abdullah Clayton. He was very helpful and patient in dealing with all our requirements and changes. Helped us even during our journey. Very responsive! Had a very pleasant journey thanks to Abdullah.
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
This business's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Named consultants are praised repeatedly for patience, friendliness, and going above and beyond. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuinely caring human interactions.
The most common complaint, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Customers appreciate premium reductions upon request but complain about unexplained annual increases, hidden excess charges, and debits continuing after cancellation. Transparency at policy inception is a recurring gap.
Industry comparison data is calculated from each business's overall AI Score against the industry average. Strongest themes typically include Agent Quality and Communication; weakest tend to be Repair Quality and Pricing. How is the AI Score calculated? β
Hellopeter's TrustIndex is a 0β10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? β
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