T
Travelstart
Verified Business
T
Travelstart
Verified Business
307 Reviews (last 12 months)
Responds in 57 hours 43 min
AI Review Summary
Based on recent customer reviews, Travelstart delivers a sharply polarised experience. Customers consistently praise the warmth, patience, and professionalism of named agents such as Eugene, Kauthar, and Shireen, who regularly go above and beyond. However, recurring complaints about difficult cancellation and change processes, delayed refunds, hidden fees, and poor communication when things go wrong pull overall scores down significantly.
Top Strengths:
- •Customer Service & Travel Expertise: Named agents like Eugene, Kauthar, Shireen, and Elroy are consistently praised for patience, professionalism, and going above and beyond. Customers frequently describe warm, personalised interactions that resolve issues quickly.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Travel Agencies
57 hours 43 minutesAverage Time To Reply
-18 NPSRecommended: Unlikely
Replied to 45% of negative reviews
Typically takes less than 58 hours 52 min to reply
TrustIndex
0
Score
Ranking
#7
in Travel Agencies
Avg Reply
57 hours 43 minutes
NPS Score
-18
Recommended: Unlikely
Replied to 45% of negative reviews
Typically takes less than 58 hours 52 min to reply
Review Distribution
3.5|307 Reviews
May '25 - Apr '26
5(59.9%)
4(3.8%)
3(1.4%)
2(0.3%)
1(34.6%)
5(59.9%)
4(3.8%)
3(1.4%)
2(0.3%)
1(34.6%)
Recent reviews (307)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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Amy
1 reviews | Active since Jan 2020
19 Mar 2026, 01:31
The agent Abdullah A...
The agent Abdullah Achmat was the absolute best! He booked my flights and eased my mind ! Don’t know what I would of done without him, he completely went above and beyond ! Hope for all agents to have his spirit!
Helpful (0)
|Replies (0)A
Amy
1 reviews | Active since Jan 2020
19 Mar 2026, 01:31
The agent Abdullah A...
The agent Abdullah Achmat was the absolute best! He booked my flights and eased my mind ! Don’t know what I would of done without him, he completely went above and beyond ! Hope for all agents to have his spirit!
0
Replies (0)A
CS
CS S
1 reviews | Active since Jan 2020
18 Mar 2026, 10:33
Well Done Travelstart - Abdullah Clayton
Very good service from agent Abdullah Clayton. He was very helpful and patient in dealing with all our requirements and changes. Helped us even during our journey. Very responsive! Had a very pleasant journey thanks to Abdullah.
Helpful (0)
|Replies (0)CS
CS S
1 reviews | Active since Jan 2020
18 Mar 2026, 10:33
Well Done Travelstart - Abdullah Clayton
Very good service from agent Abdullah Clayton. He was very helpful and patient in dealing with all our requirements and changes. Helped us even during our journey. Very responsive! Had a very pleasant journey thanks to Abdullah.
0
Replies (0)E