Travelstart
Verified Business
|4.3|410 Reviews (last 12 months)|Responds in 8h 23m
Travelstart
Verified Business
|4.3
410 Reviews (last 12 months)
Responds in 8h 23m
Scores reflect the Overall AI Score for each category
Travelstart
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Travelstart shows a strong divide between excellent agent-led service and systemic friction in self-service, refunds, and complex disruptions. Named consultants like Eugene, Tazmin, Santosh, Asiphe and Shireen consistently earn praise for going above and beyond, while customers struggling with refunds, name corrections, hidden fees, and post-disruption rebooking report severe frustration and financial loss.
Replied to 64% of negative reviews
Reply time on negative reviews: 8h 10m
TrustIndex
6.3
Ranking
#10
in Travel Agencies
Reply Time
8h 23m
NPS Score
15
Recommended: Likely
Replied to 64% of negative reviews
Reply time on negative reviews: 8h 10m
Sep '25 - Aug '26
Based on recent customer reviews, Travelstart shows a strong divide between excellent agent-led service and systemic friction in self-service, refunds, and complex disruptions. Named consultants like Eugene, Tazmin, Santosh, Asiphe and Shireen consistently earn praise for going above and beyond, while customers struggling with refunds, name corrections, hidden fees, and post-disruption rebooking report severe frustration and financial loss.
Travelstart's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Travel Expertise. Customer Service & Travel Expertise (4.1). Named agents repeatedly receive glowing praise for patience, professionalism, and going beyond expectations. Eugene, Tazmin, Santosh, Asiphe, Shireen, Kauthar and Abdullah are cited by name as turning stressful situations into positive resolutions through warm, knowledgeable assistance.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
I got a proper introduction from David which i hardly get from others. He was courteous and helpful.
1 reviews | Active since May 2026
I got a proper introduction from David which i hardly get from others. He was courteous and helpful.
1 reviews | Active since Dec 2016
Although the line got cut off numerous times, and I spoke to a range of agents (some better than others), I finally spoke with Sisipho. She deserves 10 stars! She was highly professional, explained everything in a clear and understandable way, called back when the line dropped (again), and finally resolved all my queries. Thank you Sisipho, you deserve a raise!
1 reviews | Active since Dec 2016
Although the line got cut off numerous times, and I spoke to a range of agents (some better than others), I finally spoke with Sisipho. She deserves 10 stars! She was highly professional, explained everything in a clear and understandable way, called back when the line dropped (again), and finally resolved all my queries. Thank you Sisipho, you deserve a raise!
1 reviews | Active since Mar 2026
The consultant was very friendly and communicated well with me he kept me updated with everything calling to make sure I am comfortable with everything I appreciate his services thank you Ram
1 reviews | Active since May 2026
Mawada was very effective in understanding my issue and responding- she has handed it over to another team. So the rerouting of my flight has not yet been resolved but she was good
1 reviews | Active since May 2026
Mawada was very effective in understanding my issue and responding- she has handed it over to another team. So the rerouting of my flight has not yet been resolved but she was good
The most common complaint about Travelstart, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Complaint Resolution. Communication & Complaint Resolution (2.9). Customers describe ignored emails, unreturned manager callbacks, repeated re-explanation of cases, and chatbot loops. Proactive disruption notification is inconsistent, and complex complaints often require multiple escalations before any meaningful response is received.
Travelstart scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Travel Agencies, compared to the Travel Agencies industry average of 2.3. Their strongest theme is Service & Expertise (4.1); their weakest is Refunds & Pricing (2.5). The top AI-rated Travel Agencies business on Hellopeter is Pentravel (4.6). How is the AI Score calculated? →
Travelstart has a TrustIndex of 6.3 out of 10 on Hellopeter, based on 410 reviews in the last 12 months. They reply to 64% of negative reviews, typically within 8 hours 10 min. Hellopeter has tracked Travelstart across 5,126 total reviews. How is the TrustIndex calculated? →