Unfairly treatment

Hello Peter Lungiswa MSIBI KUMALO ID 9705130730083 Case number CAS-782670-F6J2K3 2nd is CAS-782658-F3W4C1 Membership number 579428562

10 April 2026 I had to travel to China I get to the airport on time with my documents Unfairly treatment I got there Duty manager at the OR Tambo Int Airport has offloaded me unfairly.claiming that i cannot board a flight since I changed surname. I was having all the valid documents 2 passport, letter from Home affairs and my old passport of which the visa was granted on!Mr Reinghard Van Niekenk told me go back and apply for a new visa on the new passport, the Chinese embassy cannot issue a new visa while having a valid visa on my old passport I went to the Chinese embassy after this as he said When I get there they said it not true and my visa it valid. I even called emigration officers to validate the documents they found nothing wrong with my documents I went back to the airport again the manager just walked away and closed the door I have a problem changing this ticket now cos it will come as a no show and im not willing to pay more new booking and I don’t want any refund I have been patient from 3 March 2026 when doing the 1st booking I understand because the was some problems I was asked to changed I changed to 15 March 2026 again I was asked to changed my ticket I did to 30 March 2020 I was asked again to rebook which was today 10 April 2026 I have been using Qatar for 5 good years

He failed to help me when I asked for help I even went to the office at fourways and emigration because of asking for advice he just said he will suspend my ticket for no reason

I even opened the cash on this

Now my ticket has been suspended for no reason or any investigation done I really feel the abuse and the power that Mr Reinghard Van Niekenk Airport service Duty Officer has I just want my refund as it is I have been sending emails to customer care no respond from them till today I have all the proof 0766362845

Thank you

Please advise how can we resolve this problem???