Disgusting service, you do not reply!!

Disgusted service! Subject: Formal Complaint: Staff Misconduct and Physical Assistance Refusal - QR1364 - [Date] 27/4/2026 To the Qatar Airways Customer Relations Department Head Office Qatar Airlines

I am writing to formally lodge a complaint regarding the appalling service and lack of basic compassion I experienced on my recent return flight from Johannesburg. As a loyal passenger who has flown with Qatar Airways for many years, I am utterly shocked and disgusted by the treatment I received. I am currently living with osteoporosis, a condition that limits my physical ability to lift heavy items. Upon boarding with my duty-free parcels, I politely requested assistance from a flight attendant named Emily to place my items in the overhead compartment. Not only did Emily fail to assist me, but she also left me standing for 20 minutes under the impression she would return to help. When she finally addressed me, she dismissively stated that it was "not her duty" to perform such tasks and turned her back on me.

It is deeply distressing that a representative of a five-star airline would show such blatant disregard for a passenger with a medical vulnerability. I was eventually forced to rely on the kindness of a fellow passenger to assist me. Emily’s dismissive attitude and lack of professionalism are a stain on your airline’s reputation. I am requesting a formal investigation into this incident. I believe such conduct warrants disciplinary action, as her behavior was entirely incompatible with the service standards Qatar Airways claims to uphold. Please be advised that I am also escalating this matter via social media and HelloPeter to ensure other passengers are aware of this lapse in service. I expect a substantive response regarding how this matter is being handled within your standard 30-day window.

Passenger Details: Very small, petite, extremely rude and shouldn't be working on this airline! Flight Number: QR1364 Date of Travel: 27/4/26 Seat Number: 26B I look forward to your prompt reply.