TM
Tebogo M
Active since Oct 2019
26
Reviews
0
Industries
Reviews
26 reviews1 month ago
Suggestion and thank you to Travelstart
I would like to sincerely thank Travelstart for assisting me with the name correction on my flight booking. The team was professional, responsive, and ultimately helped resolve the issue, which I really appreciate. I would however like to provide one suggestion regarding the WhatsApp support experience. The chatbot first asks for the booking reference number, then asks you to confirm your name and surname, and then asks for the issue you are experiencing. After providing all of that information, the bot advises that an agent will assist you. However, when the agent joins the conversation, they ask for all the exact same information again. As a customer, that process can become a bit frustrating and repetitive. My suggestion would be either: 1. Remove some of those questions from the chatbot stage, or 2. Allow the agent to automatically view the information already provided to the bot. Other than that, thank you again to the Travelstart team for your assistance and support.
0 replies
1 month ago
Outstanding Service – Request for Urgent Assistance
I would like to commend Qatar Airways for their excellent service and professionalism. From the booking process to customer support, the experience has been smooth and world-class. I am currently in the process of finalising important travel documentation for an upcoming trip, and I truly appreciate the efficiency and reliability your airline is known for. I kindly request your urgent assistance with updating my booking details (name correction currently in process) as I have a visa appointment scheduled for tomorrow. This document is critical for my application, and your support in expediting this request would mean a great deal. I have full confidence in Qatar Airways’ commitment to customer satisfaction and I’m hopeful this matter can be resolved swiftly. Thank you once again for your outstanding service — I look forward to flying with you soon. Kind regards, Tebogo Maimela
0 replies
2 months ago
Paid-Up Customer Harassed Over R65 – Cancel My Telkom Contract Immediately
I am extremely frustrated with the treatment I’ve received from Telkom. I fully paid off my cellphone contract around 2024. When I attempted to cancel thereafter, I was persuaded to remain with the company and take up a R65/month package that I did not really need. Now, after missing just ONE payment by only a few days, I am already being aggressively harassed and threatened with escalation. This is completely unacceptable and disproportionate. Firstly, I do not want this package anymore. Secondly, I never needed this service to begin with. And most importantly, I want this contract CANCELLED immediately. The level of harassment over such a small amount, especially after being a paying customer who settled a full contract, is shocking and unprofessional. Please: * Cancel this R65/month package immediately * Stop all harassment and threats * Confirm in writing that my account is closed and no further charges will be made I want nothing further to do with Telkom or any of its products or services. This experience has been incredibly disappointing and reflects very poorly on your customer service.
0 replies
5 months ago
Extremely Disappointed – Airline Changed Without My Consent
I am extremely disappointed with my experience booking through Travelstart. I specifically booked my flight to Maputo with South African Airways (SAA) because I am very uncomfortable flying and I am extremely selective about which airlines I use for this reason. Without my knowledge or consent, my flight was somehow changed to CemAir (or a similar airline), and I was never informed of this change beforehand. The aircraft I was placed on was in a very poor condition and honestly felt like something from the 1800s. This caused me significant anxiety and discomfort, and had I known about this change in advance, I would never have agreed to it. What upsets me most is the complete lack of communication. At no point was I notified that my airline would be changed. This is unacceptable, especially when customers make airline choices based on comfort, safety perception, and personal circumstances. Because of this experience, I refuse to fly back to South Africa on the return leg under these conditions. I am formally requesting a refund of my return flight so that I can book a proper flight with an airline I feel safe and comfortable flying with. This experience has left me very dissatisfied, and I hope Travelstart takes responsibility for changing my booking without notification and resolves this matter urgently.
11 replies
7 months ago
Thank You Glacier for Coming Through for Us
I was quite frustrated at first because it felt like we were getting new requests every time our claim was being processed. However, I’m really grateful that Glacier eventually came through for us. A special thank you to Zastra and Lynette Anderson-Husselmann for your patience, professionalism, and dedication in resolving our case. Your help made all the difference — thank you!
2 replies
12 months ago
Unjustified Credit Bureau Listing Despite Adhering to Payment Agreement
I entered into a payment arrangement with Hammond Pole Attorneys to settle my MTN account. Since then, I have consistently honored our agreement with monthly payments. However, to my shock, they reported my account to the credit bureau despite my adherence to the terms. I possess all necessary proof of payment, including bank statements and correspondence. It's disheartening to be penalized for fulfilling my obligations. This action has severely impacted my creditworthiness and caused undue stress. I am actively seeking legal assistance to address this unjust situation. I urge others to be cautious when dealing with Hammond Pole Attorneys, especially if you're considering entering into a payment arrangement with them.
0 replies
12 months ago
Unjust Credit Bureau Reporting Despite Agreed Payment Plan
I strongly advise against entering into any cellphone contracts with telecommunications companies in South Africa. These agreements can severely damage your credit standing, often more than other financial obligations like car loans. Despite adhering to a payment arrangement with MTN, making consistent monthly payments as agreed, I discovered that I was reported to the credit bureau. This action has unjustly harmed my credit profile and caused significant distress. Others have shared similar experiences. For instance, one individual reported that Vodacom listed them on the credit bureau for an account they never opened, leading to complications when applying for credit . Another person faced issues with Telkom, where their account wasn't canceled as requested, resulting in continued charges and a negative impact on their credit report . These instances highlight a concerning pattern of unfair practices by telecommunications companies, including: Reporting customers to credit bureaus despite honoring payment agreements. Failing to cancel accounts upon request, leading to ongoing charges. Lack of transparency and accountability in handling customer disputes. Given these issues, I urge potential customers to exercise caution when considering cellphone contracts. The risks to your credit standing may outweigh the benefits. I urge MTN to rectify this matter immediately by: Removing any negative listings related to my account from the credit bureau. Providing written confirmation that my account is in good standing. Ensuring that all future communications are aligned with our agreed payment plan. Failure to address this issue promptly will leave me with no choice but to seek legal recourse to protect my rights and credit standing.
0 replies
12 months ago
Extremely Disappointed with Glacier by Sanlam – A Nightmare for Beneficiaries
Our father held a policy with Glacier by Sanlam, and after his passing last year, we were met with an overwhelming list of requirements just to process the claim. Despite submitting everything they asked for over several months, they still haven't paid out the trust. Now, they've introduced yet another unreasonable request that could delay the process for another six months. Managing our father's affairs has been financially and emotionally draining, and Glacier's constant demands have only added to our distress. It's clear they're more interested in finding reasons not to pay than in honoring their commitments. We urge others to think twice before trusting them with their family's future. It feels like a **** designed to take your money while you're alive and leave your loved ones stranded when you’re gone.
1 reply
13 months ago
Avoid Vodacom Cell phone Contracts – A Cautionary Tale
In 2023, I entered into a 36-month contract with Vodacom for an iPhone 13 Pro. Unfortunately, due to unforeseen circumstances, I lost my job and struggled to keep up with the payments. I proactively reached out to Vodacom, and we agreed upon a payment arrangement to manage the outstanding balance. However, without any prior notice or explanation, Vodacom ceased debiting my account. This abrupt halt made it appear as though I had defaulted on the agreement, leading to a significant negative impact on my credit score. Despite my efforts to rectify the situation and eventually settling the account in full, the damage to my credit profile remains unaddressed. What’s more concerning is the lack of communication from Vodacom regarding the cessation of debits and the subsequent reporting to credit bureaus. I was not informed of any issues or outstanding amounts, which deprived me of the opportunity to address the matter promptly. When I attempted to reach out to Vodacom to discuss a settlement or new payment arrangement, my emails and calls went unanswered. I had to physically visit a Vodacom store to get any assistance, which is unacceptable in today's digital age. This experience has not only caused financial strain but also emotional distress, as it has hindered my ability to secure future credit. I urge Vodacom to take responsibility for this oversight and to implement measures that ensure transparent communication with customers, especially when their financial reputation is at stake. Warning to Potential Customers: Based on my experience, I strongly advise against entering into a cellphone contract with Vodacom. The lack of communication, abrupt cessation of agreed-upon payment arrangements, and the negative impact on my credit score have been distressing. It's crucial to consider these factors before committing to a contract that could have long-term repercussions on your financial health. I was always maintained a great credit score and they stole this from me.
2 replies
14 months ago
why were my covers cancelled and why am I still paying for them then?
When I buying my car Wesbank had convinced me to take extra insurance such as the service plan and Coverplus. I was involved in a car accident in February, my car was ready a few ago and it was time to pay the excess, I tried to claim and Motorite notified me that wesbank has cancelled my cover. 1. why wasn't I notified? 2. why am I still paying monthly payments which include the extra insurance attached to my monthly instalments when I confront the lady I usually deal with(I will respectfully not mention her on this platform) I'm told "that's no longer my department" this is unacceptable and you don't treat people this way
2 replies
Review Distribution
5 Star
8 (30.76923076923077%)
4 Star
0 (0%)
3 Star
1 (3.8461538461538463%)
2 Star
0 (0%)
1 Star
17 (65.38461538461539%)