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WesBank
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, WesBank customers describe deep frustration across nearly every service dimension. Communication breakdowns, unauthorised debits, prolonged document and settlement delays, and unresponsive complaint handling dominate the feedback. While isolated agents receive sincere praise for empathy and resolution, the overwhelming pattern points to systemic service, process, and trust failures that have left long-standing customers questioning their relationship with the bank.
TrustIndex
2.7
Ranking
#24
in Loans & Credit
NPS Score
-61
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, WesBank customers describe deep frustration across nearly every service dimension. Communication breakdowns, unauthorised debits, prolonged document and settlement delays, and unresponsive complaint handling dominate the feedback. While isolated agents receive sincere praise for empathy and resolution, the overwhelming pattern points to systemic service, process, and trust failures that have left long-standing customers questioning their relationship with the bank.
The most common complaint about WesBank, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (1.5) is overwhelmingly negative. Customers report rude agents, dropped calls, endless transfers between departments, and managers who dismiss complaints. A small number of agents like Kaylen Stone, Helen, and Valentia Letsholo are praised, but these are exceptions.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I have been receiving at least 3 calls a day from Wesbank for about 3 weeks now, asking for someone I have never heard of. I explained that to them the first, second and third times they phoned each time telling them that they had the wrong number and to delete it from their system. They stated they would. That hasn't stopped them phoning non-stop since then. What the st*ff is wrong with you Wesbank. What are the chances you could set up competent systems, or do you simply not give a d*mn.
1 reviews | Active since Jan 2020
I have been receiving at least 3 calls a day from Wesbank for about 3 weeks now, asking for someone I have never heard of. I explained that to them the first, second and third times they phoned each time telling them that they had the wrong number and to delete it from their system. They stated they would. That hasn't stopped them phoning non-stop since then. What the st*ff is wrong with you Wesbank. What are the chances you could set up competent systems, or do you simply not give a d*mn.
1 reviews | Active since Jan 2020
Dear Westbank Team / HelloPeter readers, Two months ago I submitted a formal notice to Westbank and — despite repeated attempts to get a response — I have received no acknowledgement or update. This lack of communication and poor customer service is unacceptable. What I expect: A prompt acknowledgement of this complaint. A clear update on the status of my original notice. The correct contact email or the name and contact details of the person responsible for handling my case. I am posting this here to seek a resolution and to warn other customers about the service I have experienced. I would prefer to resolve this directly with Westbank — please contact me as soon as possible. Thank you.
1 reviews | Active since Jan 2020
Dear Westbank Team / HelloPeter readers, Two months ago I submitted a formal notice to Westbank and — despite repeated attempts to get a response — I have received no acknowledgement or update. This lack of communication and poor customer service is unacceptable. What I expect: A prompt acknowledgement of this complaint. A clear update on the status of my original notice. The correct contact email or the name and contact details of the person responsible for handling my case. I am posting this here to seek a resolution and to warn other customers about the service I have experienced. I would prefer to resolve this directly with Westbank — please contact me as soon as possible. Thank you.
1 reviews | Active since Jan 2020
I've canceled my shortfall cover because I no longer need it and Motor happy confirmed cancelation and I was told Wesbank will do their cancelation and adjust the installments accordingly however nothing was done. No response to email. April was supposed to be a last month but we are in May and it's still there.
1 reviews | Active since Jan 2020
I've canceled my shortfall cover because I no longer need it and Motor happy confirmed cancelation and I was told Wesbank will do their cancelation and adjust the installments accordingly however nothing was done. No response to email. April was supposed to be a last month but we are in May and it's still there.
1 reviews | Active since Jan 2020
Terribly slow! 6 days ago I received a sms my loan has been approved an will be paid out. Thereafter was advised to send proof of additional income to docs@directaxis.co.za that i did aswell..the debiceck was approved, contract was accepted. Yet nothing has been paid out.
1 reviews | Active since Jan 2020
Terribly slow! 6 days ago I received a sms my loan has been approved an will be paid out. Thereafter was advised to send proof of additional income to docs@directaxis.co.za that i did aswell..the debiceck was approved, contract was accepted. Yet nothing has been paid out.
1 reviews | Active since Jan 2020
Following my complaints raised on the 4th May 2026, I am pleased, grateful and appreciative of the service provided by Ms Maria Motloetsi from WESBANK's service resolutions department. She has taken it upon herself to resolve the query efficiently. Thank you, Maria, for excellent service.
1 reviews | Active since Jan 2020
Following my complaints raised on the 4th May 2026, I am pleased, grateful and appreciative of the service provided by Ms Maria Motloetsi from WESBANK's service resolutions department. She has taken it upon herself to resolve the query efficiently. Thank you, Maria, for excellent service.
1 reviews | Active since Jan 2020
Have a finance contract with Wesbank since 7 January for my brand new Nissan vehicle. The vehicle is faulty and Wesbank initially agreed that I am within my CPA rights to get a full refund for the vehicle. They have suddenly stopped responded to phone calls and emails. How does one sort things amicably when nobody responds?
1 reviews | Active since Jan 2020
Have a finance contract with Wesbank since 7 January for my brand new Nissan vehicle. The vehicle is faulty and Wesbank initially agreed that I am within my CPA rights to get a full refund for the vehicle. They have suddenly stopped responded to phone calls and emails. How does one sort things amicably when nobody responds?
1 reviews | Active since Jan 2020
I’ve been trying to get my refund of R396,451 from Wesbank since 5 May 2026. On 5 May, a Wesbank consultant confirmed the refund would be released within 72 hours. That deadline was Friday 8 May. As of today 14 May 2026, the money has still not reflected in my account. I’ve been enquiring since 5 May. Just now, I spoke to a consultant named *Regan* who said the process “should take 10 days now” with no explanation for the change or delay. Changing the timeline from 72 hours to 10 days without notice, and holding R396,451 for 9+ days, is unfair and causing me serious financial strain. What I want: 1. Immediate processing and payment of the full refund of R396,451 2. Written confirmation with a transaction reference and proof of payment 3. An explanation for why the timeline changed from 72 hours to 10 days If I don’t receive the refund and written confirmation within 48 hours, I will escalate this to the National Credit Regulator and my bank to dispute the transactions Name: Nonhlanhla Philisile Hadebe Email: nonhlanhlahadeben@gmail.com Number: 083 617 4413
1 reviews | Active since Jan 2020
I’ve been trying to get my refund of R396,451 from Wesbank since 5 May 2026. On 5 May, a Wesbank consultant confirmed the refund would be released within 72 hours. That deadline was Friday 8 May. As of today 14 May 2026, the money has still not reflected in my account. I’ve been enquiring since 5 May. Just now, I spoke to a consultant named *Regan* who said the process “should take 10 days now” with no explanation for the change or delay. Changing the timeline from 72 hours to 10 days without notice, and holding R396,451 for 9+ days, is unfair and causing me serious financial strain. What I want: 1. Immediate processing and payment of the full refund of R396,451 2. Written confirmation with a transaction reference and proof of payment 3. An explanation for why the timeline changed from 72 hours to 10 days If I don’t receive the refund and written confirmation within 48 hours, I will escalate this to the National Credit Regulator and my bank to dispute the transactions Name: Nonhlanhla Philisile Hadebe Email: nonhlanhlahadeben@gmail.com Number: 083 617 4413
WesBank scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.2. Their strongest theme is Agent Quality (1.4); their weakest is Credit Reporting (0.9). The top AI-rated Loans & Credit business on Hellopeter is Gold Capital (4.8). How is the AI Score calculated? →
WesBank has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 328 reviews in the last 12 months. Hellopeter has tracked WesBank across 6,452 total reviews. How is the TrustIndex calculated? →