AM
Alice M
Active since Aug 2018
24
Reviews
0
Industries
Reviews
24 reviews1 month ago
Great service from WESBANK
I had a very exceptional service from WESBANK. I could not settle the balance owed in my account in 7 days as prescribed however the 30% discount was still validated even in 5-week period. I really appreciate the grace and service from Gadinewe, complaints department.
53 replies
5 months ago
MTN Unfair credit bureau listing
I had a contract with MTN, which I settled in August 2024 and received a settlement letter. Due to the change of laptops, I can no longer access the letter. After realising that I have been unfairly listed for the amount of R144, which was invoiced after the account was closed, I cannot receive assistance from VCCB because the MTN email with the reference number alone is not enough evidence for them to clear my name. MTN, on the other is unable to assist me; All I see is email communication to and from their legal, customer service and complaints division. This is one of the worst experiences I have ever had with a network service provider. It's a huge setback. My name and credit score are negatively affected. I regret ever having dealt with MTN.
0 replies
6 months ago
Unfair listing with Credit Bureau
I have settled my contract account last year, around October last year and I have requested a settlement letter, which was issued to me by Sibongile Mnguni. According to the consultant I jut spoke to, the system doesn't show what the R144 is for, and she further indicated that it is the legal department that is now handling the account. To my surprise, I realised this afternoon that MTN says I owe them R144, for which I have been listed with the credit bureau. According to the consultant I just spoke to, the system doesn't show what the R144 is for, and she further indicated that it is the legal department that is now handling the account. How does one get listed before they are made aware of the intention to list? I am sure if I were made aware of the charges, and it's a fair invoice, I would have made means to settle it. R144 is not worth this. I have been with MTN for the longest time of my life, and this experience has taught me a lesson that some companies do not deserve loyalty. the listing with Trans Union is unfair, and my name must be cleared immediately. Unfortunately, the credit bureau companies do not verify the information that they receive from companies like MTN This is affecting my credit score; I cannot borrow from any financial institution because of this. It is disappointing and painful. I want nothing to do with MTN, and I would like to advise people to check their credit information regularly
0 replies
6 months ago
Regular service interruption
Regular service interuption In February I was not working and I called to cancel my subscription due to financial constraints. The consultant who helped me indicated that I have been granted full subscription fee for February and for the subsequent months, March to May, I was going to pay a discounted fee of R400 something instead of R605. Now I am told I owe February and because this cannot be resolved my service has been suspended from the 1st October and I cannot work. The kids are also stranded at home. The next step now is to return the router but the treatment I have received is unpleasant. I am told the issue has been escalated but there is no progress feedback. I suspect the consultant who assisted me in Feb was not honest, she might have recorded that I need a payment plan, which is not true.
106 replies
8 months ago
Good quality product
I am impressed by the turn around time for delivery. 3 working days as promised. The product is of high quality . i really appreciate the service
0 replies
8 months ago
Customer care and satisfaction
I bought some items online that did not qualify for delivery, and I did not realize this when I checked out. The option to pick up was not going to be possible for me. As I was still wondering how to get it sorted, Ms Vutivi Maluleke stepped in to assist with proper delivery arrangements. I am writing to acknowledge her excellent focus on customer service. I did not expect it since it was my fault. Thank you, Ms Maluleke. Continue serving our people.
53 replies
10 months ago
Excellent customer service I had a privilege to be served by Kerry Cass
Excellent customer service I had a privilege to be served by Kerry Cass. Im amazed on her diligence in customer service. She took time also to call back after we had the initial conversation. I appreciate the excellent service
53 replies
10 months ago
I had an opportunity to be assisted by Banele for my life policy
I had an opportunity to be assisted by Banele for my life policy. I sensed his passion for work, the willingness to serve with high level of professionalism. My query was resolved fast with less efforts. I appreciate the service I received
53 replies
13 months ago
Sechaba Letsoalo is the person who assisted me with the legal matter I was facing with GAMES stores
Sechaba Letsoalo is the person who assisted me with the legal matter I was facing with GAMES stores. What an exceptional service! Sechaba was communicating with me throughout the process and providing me information on what to happen in different scenarios. I think he is passionate about his work. He deserve some flowers and recognition.
53 replies
14 months ago
Dysfunctional HP Laptop.
I bought HP laptop in October. It started having issues of overheating and fresszing within a month. Some App refused to open, in some instances it kicked me out of zoom /teams meeting. In January I took it back for repairs which took 21 days. I collected it on the 27 January and the report indicated that the LCD screen was replaced. The laptop seemed to be fine but all of a sudden in February around the 10th it stopped working. I had to return it again ,and wait for another 21 days. What a loss of my hard earned money. I am told HP cannot reimburse me because the 30 days has passed.
198 replies
Review Distribution
5 Star
13 (54.166666666666664%)
4 Star
2 (8.333333333333334%)
3 Star
1 (4.166666666666667%)
2 Star
1 (4.166666666666667%)
1 Star
7 (29.166666666666668%)