Europcar
Verified Business
AI Review Summary
Based on recent customer reviews, Europcar faces severe and systemic customer experience failures across every service dimension. Customers consistently report withheld deposits, fabricated damage claims, unexplained invoicing, and a near-total breakdown in communication. While a handful of reviews praise individual staff members for professionalism, the overwhelming pattern is one of distrust, frustration, and unresolved disputes that erode confidence in the brand.
Top Strengths:
- •Staff Professionalism & Conduct: A small number of customers name specific staff like Kopano, Lebogang, Prudence, David, and Nqobile as exceptional, praising their patience, professionalism, and willingness to go the extra mile.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Car Rental
73 hours 55 minutesAverage Time To Reply
-79 NPSRecommended: Unlikely
Replied to 88% of negative reviews
Typically takes less than 68 hours 47 min to reply
TrustIndex
0
Score
Ranking
#7
in Car Rental
Avg Reply
73 hours 55 minutes
NPS Score
-79
Recommended: Unlikely
Replied to 88% of negative reviews
Typically takes less than 68 hours 47 min to reply
Review Distribution
1.3|150 Reviews
May '25 - Apr '26
5(6.6%)
4(0%)
3(1.5%)
2(1.5%)
1(90.5%)
5(6.6%)
4(0%)
3(1.5%)
2(1.5%)
1(90.5%)
Recent reviews (150)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVC
Vivienne C
1 reviews | Active since Jan 2020
19 Mar 2026, 10:31
Europ car rental stay clear from them
Please avoid using europcar rental their service is pathetic. Once you return the vehicle, you will wait forever to receive your depisit bank.
Helpful (0)
|Replies (0)VC
Vivienne C
1 reviews | Active since Jan 2020
19 Mar 2026, 10:31
Europ car rental stay clear from them
Please avoid using europcar rental their service is pathetic. Once you return the vehicle, you will wait forever to receive your depisit bank.
0
Replies (0)OS
Obakeng S
1 reviews | Active since Jan 2020
18 Mar 2026, 13:51
Disgusting ********* behavior by Europcar
Europcar is so *********. I rented a BMW X1 recently. First the car was dirty upon collection. I used the vehicle for a day and dropped it off at Cape Town international airport. I inspected the car with my wife and got the returns agent to confirm if everything was in order, which he did. A little while later I received an email from Carmen indicating that there’s damage on the rear left door, which I knew a 100% was not there. The email also contained a claim form. I disputed this claim and asked for evidence of the damage. Carmen Benjamin and seven other people copied on the email did not respond to three of my emails requesting for evidence. My R18 700 deposit was not returned. I’m battling it out with their head office. Luckily for me, I have taken videos and pictures of the car. Upon coming here, I found several of such complaints. It would seem that this is a prevalent modus operandi. This level of ********* behaviour is ******** and disgusting.
Helpful (0)
|Replies (0)OS
Obakeng S
1 reviews | Active since Jan 2020
18 Mar 2026, 13:51
Disgusting ********* behavior by Europcar
Europcar is so *********. I rented a BMW X1 recently. First the car was dirty upon collection. I used the vehicle for a day and dropped it off at Cape Town international airport. I inspected the car with my wife and got the returns agent to confirm if everything was in order, which he did. A little while later I received an email from Carmen indicating that there’s damage on the rear left door, which I knew a 100% was not there. The email also contained a claim form. I disputed this claim and asked for evidence of the damage. Carmen Benjamin and seven other people copied on the email did not respond to three of my emails requesting for evidence. My R18 700 deposit was not returned. I’m battling it out with their head office. Luckily for me, I have taken videos and pictures of the car. Upon coming here, I found several of such complaints. It would seem that this is a prevalent modus operandi. This level of ********* behaviour is ******** and disgusting.
0
Replies (0)TK
Tiaan K
1 reviews | Active since Jan 2020
15 Mar 2026, 17:45
Dishonest practices. Stay away!
Stay away from Europcar and Tempest. They are i credibly dishonest. I dropped the rental car off and got confirmation from the agent thay everything was in perfect order. HOURS later they mail me that they suddenly found a scratch that appeared and want me to fill in an incident report. They supply no proof of the scratch and cannot prove that they did not cause it. These people are dishonest and their business practices are bad. Stay away from them, there are much better rental agencies out there that will not try moves like this.
Helpful (0)
|Replies (0)TK
Tiaan K
1 reviews | Active since Jan 2020
15 Mar 2026, 17:45
Dishonest practices. Stay away!
Stay away from Europcar and Tempest. They are i credibly dishonest. I dropped the rental car off and got confirmation from the agent thay everything was in perfect order. HOURS later they mail me that they suddenly found a scratch that appeared and want me to fill in an incident report. They supply no proof of the scratch and cannot prove that they did not cause it. These people are dishonest and their business practices are bad. Stay away from them, there are much better rental agencies out there that will not try moves like this.
0
Replies (0)NVDW
Nici Van Der Walt
1 reviews | Active since Jan 2020
13 Mar 2026, 12:43
BAD SERVICE
When renting a car the service was good. But when requesting my deposit to paid back europ car i received a invoice where my deposit is due to me and then weeks later when I followed up I received a call that am I aware of the wheel cap which is damaged I told them yes. Then Weeks later I received an Invoice where they wanted to take R1936 for one wheel cap. Then I needed to do follow ups and complain and weeks later I received another invoice and documents which is not even related to me but scanned in between my documents and other clients documents quoting me for Two wheel caps of R402.5 one. Then I had to dispute this. Then days later they send me a new quote from a different supplier saying One wheel cap Is R733.92 and after all that they want to charge me with a admin claim of R400. This is bad service provided and it takes them 2-3 business days to respond to one email.
Helpful (0)
|Replies (0)NVDW
Nici Van Der Walt
1 reviews | Active since Jan 2020
13 Mar 2026, 12:43
BAD SERVICE
When renting a car the service was good. But when requesting my deposit to paid back europ car i received a invoice where my deposit is due to me and then weeks later when I followed up I received a call that am I aware of the wheel cap which is damaged I told them yes. Then Weeks later I received an Invoice where they wanted to take R1936 for one wheel cap. Then I needed to do follow ups and complain and weeks later I received another invoice and documents which is not even related to me but scanned in between my documents and other clients documents quoting me for Two wheel caps of R402.5 one. Then I had to dispute this. Then days later they send me a new quote from a different supplier saying One wheel cap Is R733.92 and after all that they want to charge me with a admin claim of R400. This is bad service provided and it takes them 2-3 business days to respond to one email.
0
Replies (0)JP
Janelle P
1 reviews | Active since Jan 2020
12 Mar 2026, 12:59
Unprofessional service with no customer care
Went on Monday the 9 th to collect a car as arranged the previous week on arrival i was made to wait nearly 3 hours as my reservation did not pull through, the receptionist did not even try and call my insurer to explain what the holdup was i contacted my insurer throughout and was made middleman between the 2 companies, while having to witness the two female ***orkers bickering about who is responsible to pick up a vehicle from another client or location. No manager came to assist or intervene and he was there, instead he remained in the back office despite being fully aware of the inconvenience we were experiencing. At the end I got a car i was not happy with but was told that i get what is available, however upon request for a different car in the same range was told those were booked, why then was i not afforded the option of booking a car on Thursday last week when i arranged for car hire and spoke to your contact centre?? I would not recommend any one to deal with Europcar particularly the Mogale branch worst customer service ever.
Helpful (0)
|Replies (0)JP
Janelle P
1 reviews | Active since Jan 2020
12 Mar 2026, 12:59
Unprofessional service with no customer care
Went on Monday the 9 th to collect a car as arranged the previous week on arrival i was made to wait nearly 3 hours as my reservation did not pull through, the receptionist did not even try and call my insurer to explain what the holdup was i contacted my insurer throughout and was made middleman between the 2 companies, while having to witness the two female ***orkers bickering about who is responsible to pick up a vehicle from another client or location. No manager came to assist or intervene and he was there, instead he remained in the back office despite being fully aware of the inconvenience we were experiencing. At the end I got a car i was not happy with but was told that i get what is available, however upon request for a different car in the same range was told those were booked, why then was i not afforded the option of booking a car on Thursday last week when i arranged for car hire and spoke to your contact centre?? I would not recommend any one to deal with Europcar particularly the Mogale branch worst customer service ever.
0
Replies (0)TN
Thola N
1 reviews | Active since Jan 2020
6 Mar 2026, 12:59
Charged for company error!- I demand my full refund!
My insurance company rented a vehicle on my behalf. The day before the return date, I received a WhatsApp reminder stating that the car was due for return at 15:25. I adhered to this instruction and arrived at the branch at approximately 15:00, only to find that the branch was already closed. I immediately contacted the emergency number for that branch while standing on the premises. The consultant informed me that the branch had closed at 14:00 and advised that alternative arrangements could be made for me to return the vehicle the following day. My concern is: Why am I being billed for an additional day when I arrived before the stipulated return time provided to me? I then called the emergcy number for that particular branch while at their premises, the lady then told me they closed at 14:00 and we can make arrangements to drop it of f the next day of which i did. My questioned is now, how am i being billed for that day when i was there before the stipulated time? Tell me Nannette Hattings, why are you billing me for your company error?
Helpful (0)
|Replies (0)TN
Thola N
1 reviews | Active since Jan 2020
6 Mar 2026, 12:59
Charged for company error!- I demand my full refund!
My insurance company rented a vehicle on my behalf. The day before the return date, I received a WhatsApp reminder stating that the car was due for return at 15:25. I adhered to this instruction and arrived at the branch at approximately 15:00, only to find that the branch was already closed. I immediately contacted the emergency number for that branch while standing on the premises. The consultant informed me that the branch had closed at 14:00 and advised that alternative arrangements could be made for me to return the vehicle the following day. My concern is: Why am I being billed for an additional day when I arrived before the stipulated return time provided to me? I then called the emergcy number for that particular branch while at their premises, the lady then told me they closed at 14:00 and we can make arrangements to drop it of f the next day of which i did. My questioned is now, how am i being billed for that day when i was there before the stipulated time? Tell me Nannette Hattings, why are you billing me for your company error?
0
Replies (0)nN
nonyameko N
1 reviews | Active since Jan 2020
3 Mar 2026, 10:16
Unhappy service
Europcar is a bad company and poor service I rented a car i got accident they said I have to pay another security to get another car . Which i did and the second car we didn't do any inspection because it was late . After they told me that they don't have insurance for their cars I have to pay while my security i pay for second car they didn't pay back . They are harassing me to pay them R6310.55 .I don't understand you rent out a car and customer pay security for accident and theft after you can said you don't have insurance for the car .
Helpful (0)
|Replies (0)nN
nonyameko N
1 reviews | Active since Jan 2020
3 Mar 2026, 10:16
Unhappy service
Europcar is a bad company and poor service I rented a car i got accident they said I have to pay another security to get another car . Which i did and the second car we didn't do any inspection because it was late . After they told me that they don't have insurance for their cars I have to pay while my security i pay for second car they didn't pay back . They are harassing me to pay them R6310.55 .I don't understand you rent out a car and customer pay security for accident and theft after you can said you don't have insurance for the car .
0
Replies (0)lK