Bryte Insurance Company
Verified Business
Bryte Insurance Company
Verified Business
119 Reviews (last 12 months)
Responds in 26 hours 31 min
AI Review Summary
Based on recent customer reviews, Bryte Insurance Company delivers a sharply polarised customer experience. The travel insurance division earns consistent praise for fast, professional service from named consultants. However, the motor and property claims experience tells a different story, with customers reporting prolonged delays, poor communication, substandard repairs, and disputed claim outcomes that significantly undermine trust.
Top Strengths:
- •Agent Quality & Customer Care: Customers frequently name individual consultants such as Mandlenkosi Ndlovu, Pearlyn Naicker, Khayakazi Malimba, and Leonardo Brink, praising their professionalism, patience, and speed. Travel insurance agents consistently earn glowing personal endorsements.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#26Ranked In Home Insurance
26 hours 31 minutesAverage Time To Reply
35 NPSRecommended: Likely
Replied to 88% of negative reviews
Typically takes less than 22 hours 47 min to reply
TrustIndex
0
Score
Ranking
#26
in Home Insurance
Avg Reply
26 hours 31 minutes
NPS Score
35
Recommended: Likely
Replied to 88% of negative reviews
Typically takes less than 22 hours 47 min to reply
Review Distribution
3.6|119 Reviews
May '25 - Apr '26
5(57.7%)
4(5.4%)
3(0.9%)
2(0.9%)
1(35.1%)
5(57.7%)
4(5.4%)
3(0.9%)
2(0.9%)
1(35.1%)
Recent reviews (119)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceL
AB
Anna B
1 reviews | Active since Jan 2020
16 Mar 2026, 07:32
No settlement yet 5 months after accident
AVOID BRYTE AT ALL COST! I had the displeasure of dealing with Bryte insurance as their clients Truck hit our car from behind in OCTOBER. We still have no feedback on when they will settle the claim with my insurance and when we will get our excess back. If they take 5 months to settle a claim that's clearly their client's fault then I can only imagine the service everyone else gets from them
Helpful (0)
|Replies (0)AB
Anna B
1 reviews | Active since Jan 2020
16 Mar 2026, 07:32
No settlement yet 5 months after accident
AVOID BRYTE AT ALL COST! I had the displeasure of dealing with Bryte insurance as their clients Truck hit our car from behind in OCTOBER. We still have no feedback on when they will settle the claim with my insurance and when we will get our excess back. If they take 5 months to settle a claim that's clearly their client's fault then I can only imagine the service everyone else gets from them
0
Replies (0)dJ
danielle J
1 reviews | Active since Jan 2020
12 Mar 2026, 20:34
Great service
I am very satisfied with the service I received. The process was hassle-free, and communication was prompt and clear throughout. I was assisted within minutes of submitting my initial request, and my travel insurance was issued quickly without any challenges
Helpful (0)
|Replies (0)dJ
danielle J
1 reviews | Active since Jan 2020
12 Mar 2026, 20:34
Great service
I am very satisfied with the service I received. The process was hassle-free, and communication was prompt and clear throughout. I was assisted within minutes of submitting my initial request, and my travel insurance was issued quickly without any challenges
0
Replies (0)AR
Akshay R
1 reviews | Active since Jan 2020
10 Mar 2026, 13:41
Extremely disappointed
Extremely disappointed. I booked an airline ticket with Qatar for my dad with my credit card and used the travel insurance. Due to the war my father is stuck in the middle east with his flight back to South Africa in March. My dad is now stuck in the Middle East and Bryte claims we are not covered during war times. How do we as customers get this satisfaction knowing South African citizens have to stuck in a war zone due to a company abandoning them
Helpful (0)
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Akshay R
1 reviews | Active since Jan 2020
10 Mar 2026, 13:41
Extremely disappointed
Extremely disappointed. I booked an airline ticket with Qatar for my dad with my credit card and used the travel insurance. Due to the war my father is stuck in the middle east with his flight back to South Africa in March. My dad is now stuck in the Middle East and Bryte claims we are not covered during war times. How do we as customers get this satisfaction knowing South African citizens have to stuck in a war zone due to a company abandoning them
0
Replies (0)RN
Roseline N
1 reviews | Active since Jan 2020
9 Mar 2026, 20:38
Bryte insurance’s racial treatment to black owned business claims
This insurance is let by ****** and have no regards to black women We had severe hail storms on the 01 of December and our Guest house had serious damages This is the 4th month they are not even worried that our business have been closed since December If you are black person please run away from this company
Helpful (0)
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Roseline N
1 reviews | Active since Jan 2020
9 Mar 2026, 20:38
Bryte insurance’s racial treatment to black owned business claims
This insurance is let by ****** and have no regards to black women We had severe hail storms on the 01 of December and our Guest house had serious damages This is the 4th month they are not even worried that our business have been closed since December If you are black person please run away from this company
0
Replies (0)ML
Marietjie L
1 reviews | Active since Jan 2020
9 Mar 2026, 09:42
REVIEW - BRUYTE TRAVEL INSURANCE and Thamashan Moodley of Absa.
I like to give Credit where credit is due and I want to HIGHLY RECOMMEND Bryte Travel Insurance as well as the Assistance I go from my Relationship Broker at Absa (KZN) Thamashan Moodley I was stuck in Dubai with our return flights having been cancelled. With the assistance of Thamashan contacting Bryte they extended my travel insurance. This was a a great relief after such a stressful situation. I was lucky enough to be able to get a flight back from Dubai safely, so it was all good in the end. I extend a BIG THANK YOU to Thamashan Moodley and Bryte Travel Insurance. They truly provide not only an excellent Service but Truly gave me peace of mind in a very stressful situation. Marietjie
Helpful (0)
|Replies (0)ML
Marietjie L
1 reviews | Active since Jan 2020
9 Mar 2026, 09:42
REVIEW - BRUYTE TRAVEL INSURANCE and Thamashan Moodley of Absa.
I like to give Credit where credit is due and I want to HIGHLY RECOMMEND Bryte Travel Insurance as well as the Assistance I go from my Relationship Broker at Absa (KZN) Thamashan Moodley I was stuck in Dubai with our return flights having been cancelled. With the assistance of Thamashan contacting Bryte they extended my travel insurance. This was a a great relief after such a stressful situation. I was lucky enough to be able to get a flight back from Dubai safely, so it was all good in the end. I extend a BIG THANK YOU to Thamashan Moodley and Bryte Travel Insurance. They truly provide not only an excellent Service but Truly gave me peace of mind in a very stressful situation. Marietjie
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Replies (0)SF
Shawn F
1 reviews | Active since Jan 2020
26 Feb 2026, 10:46
Bryte Travel Insurance - Total False Sense of Cover
Total false sense of cover for travelers. Great service when taking out a policy, just don't try to claim. Claim process is complicated, extremely slow and very frustrating. Policy certificate list great cover, but fine print includes ridiculous exclusions. Most laughable is that baggage cover does not extend to your country of residence. I eventually got paid out for one night's hotel accommodation, which was not much more than the policy premium. The rest of my claim was summarized as follows: "Based on the above policy exclusions, we regret to advise that we cannot consider settlement of your claim". Below is a summary of my travel experience that led to the claim. “I booked a return flight with KLM from Johannesburg to Mexico through Schiphol airport in Amsterdam. I confirmed before my travels that I did not require a transit visa. My flights to Mexico went according to plan, but my return flight from Mexico was cancelled by KLM due to "technical difficulties". My flight was automatically rebooked by KLM without consulting with me. I was rebooked through Madrid, Spain. When I arrived in Madrid, I was told that I could not proceed to my departure terminal and I was detained in the international transit area until a senior immigration official was available to assess my situation. The immigration official explained to me that I cannot transit through 2 Schengen countries without a visa. I was not aware of this fact and KLM did not consider this when rebooking my flight and changing my original route. My original route was Mexico > Amsterdam > Johannesburg, and I was not supposed to go through Spain. I was given only one option by immigration and that was to return to South Africa without transiting through a second Schengen country. I could not continue to Amsterdam and then Johannesburg as re-booked by KLM. I had to rebook new air tickets with Turkish Airlines and return to Johannesburg via Istanbul. I had to spend 12 hours in the international transit area at Madrid airport and another 12 hours at Istanbul airport. My original booking was business class, but I had to fly back economy class, since there were no business class tickets available. I could not claim my baggage at Madrid and check it in for my new flight, since I could not leave the transit area. I reached out to KLM and was repeatedly told to contact the transfer desk or check in counter. I had to explain numerous times that these options were not available to me in the area that I was confined to. As a result, my luggage was missing from 30 November to 11 December. I had a reservation at Mercure Hotel Schiphol Terminal for 28 November 2025 and was charged a no-show fee, which was the full booking price. I also had to book a new hotel at Istanbul airport for 29 November 2025. Both hotels are situated inside the international transit area.” If an insurance provider cannot settle a claim for the above events, what is the point of travel insurance? Hopefully there are other insurance companies out there that actually offer real cover to their customers. Bryte certainly does not.
Helpful (0)
|Replies (0)SF
Shawn F
1 reviews | Active since Jan 2020
26 Feb 2026, 10:46
Bryte Travel Insurance - Total False Sense of Cover
Total false sense of cover for travelers. Great service when taking out a policy, just don't try to claim. Claim process is complicated, extremely slow and very frustrating. Policy certificate list great cover, but fine print includes ridiculous exclusions. Most laughable is that baggage cover does not extend to your country of residence. I eventually got paid out for one night's hotel accommodation, which was not much more than the policy premium. The rest of my claim was summarized as follows: "Based on the above policy exclusions, we regret to advise that we cannot consider settlement of your claim". Below is a summary of my travel experience that led to the claim. “I booked a return flight with KLM from Johannesburg to Mexico through Schiphol airport in Amsterdam. I confirmed before my travels that I did not require a transit visa. My flights to Mexico went according to plan, but my return flight from Mexico was cancelled by KLM due to "technical difficulties". My flight was automatically rebooked by KLM without consulting with me. I was rebooked through Madrid, Spain. When I arrived in Madrid, I was told that I could not proceed to my departure terminal and I was detained in the international transit area until a senior immigration official was available to assess my situation. The immigration official explained to me that I cannot transit through 2 Schengen countries without a visa. I was not aware of this fact and KLM did not consider this when rebooking my flight and changing my original route. My original route was Mexico > Amsterdam > Johannesburg, and I was not supposed to go through Spain. I was given only one option by immigration and that was to return to South Africa without transiting through a second Schengen country. I could not continue to Amsterdam and then Johannesburg as re-booked by KLM. I had to rebook new air tickets with Turkish Airlines and return to Johannesburg via Istanbul. I had to spend 12 hours in the international transit area at Madrid airport and another 12 hours at Istanbul airport. My original booking was business class, but I had to fly back economy class, since there were no business class tickets available. I could not claim my baggage at Madrid and check it in for my new flight, since I could not leave the transit area. I reached out to KLM and was repeatedly told to contact the transfer desk or check in counter. I had to explain numerous times that these options were not available to me in the area that I was confined to. As a result, my luggage was missing from 30 November to 11 December. I had a reservation at Mercure Hotel Schiphol Terminal for 28 November 2025 and was charged a no-show fee, which was the full booking price. I also had to book a new hotel at Istanbul airport for 29 November 2025. Both hotels are situated inside the international transit area.” If an insurance provider cannot settle a claim for the above events, what is the point of travel insurance? Hopefully there are other insurance companies out there that actually offer real cover to their customers. Bryte certainly does not.
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Replies (0)Y