Bryte Insurance Company
Verified Business
|3.7|118 Reviews (last 12 months)|Responds in 21h 44m
Bryte Insurance Company
Verified Business
|3.7
118 Reviews (last 12 months)
Responds in 21h 44m
Scores reflect the Overall AI Score for each category
Bryte Insurance Company
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Bryte Insurance Company shows a sharply divided experience. Travel insurance customers consistently praise named consultants for fast, professional service, while motor and business claimants describe long delays, poor communication, and disputed outcomes. Frontline staff frequently earn high marks, but claims handling and provider quality draw repeated criticism, creating a polarised reputation across product lines.
Replied to 94% of negative reviews
Reply time on negative reviews: 20h 56m
TrustIndex
6.8
Ranking
#24
in Home Insurance
Reply Time
21h 44m
NPS Score
29
Recommended: Likely
Replied to 94% of negative reviews
Reply time on negative reviews: 20h 56m
Sep '25 - Aug '26
Based on recent customer reviews, Bryte Insurance Company shows a sharply divided experience. Travel insurance customers consistently praise named consultants for fast, professional service, while motor, business, and third-party claimants describe prolonged delays, poor communication, and disputed settlements. Strengths centre on Agent Quality and Communication for travel queries, while Claims Handling and Repair Quality remain significant pain points across non-travel lines.
Bryte Insurance Company's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name individual consultants such as Khayakazi Malimba, Pearlyn Naicker, Warren Ferreira, Mandlenkosi Ndlovu, Zeanith Allie, Thelma Magaiza, and Leonardo Brink as exceptional, citing patience, professionalism, and proactive support that elevates the travel insurance experience.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
I am very happy about the service I received today from Bryte Insurance Company for processing my claim on a very short time for my car to be fixed as non-insurance . A special thanks to the claim Handler Tshiamo Diseko for being active .Bryte Insurance company is an Insurance Company you can trust. Thank you Thank you
1 reviews | Active since May 2026
I am very happy about the service I received today from Bryte Insurance Company for processing my claim on a very short time for my car to be fixed as non-insurance . A special thanks to the claim Handler Tshiamo Diseko for being active .Bryte Insurance company is an Insurance Company you can trust. Thank you Thank you
1 reviews | Active since Feb 2022
Received absolutely superb service from Khayakazi Malimba today (representing Bryte Insurance on behalf Standard Bank credit card travel insurance). Khayekazi went the extra mile by answering numerous email threads timeously. She issued a free insurance policy (which is available when you use your credit card to purchase airline tickets). I was also issued with a policy number, precise details of the basic cover, and the pdf was even addressed to the Embassy of Ireland to help with my visa application. I am absolutely stunned and thrilled by the fantastic, professional service I received today. It all happened and was finalised within a couple of hours. Brilliant truly. Thank you Khayekazi for your incredible help. I'm not often impressed but today showed me how great help can be. Blessings!
1 reviews | Active since Feb 2022
Received absolutely superb service from Khayakazi Malimba today (representing Bryte Insurance on behalf Standard Bank credit card travel insurance). Khayekazi went the extra mile by answering numerous email threads timeously. She issued a free insurance policy (which is available when you use your credit card to purchase airline tickets). I was also issued with a policy number, precise details of the basic cover, and the pdf was even addressed to the Embassy of Ireland to help with my visa application. I am absolutely stunned and thrilled by the fantastic, professional service I received today. It all happened and was finalised within a couple of hours. Brilliant truly. Thank you Khayekazi for your incredible help. I'm not often impressed but today showed me how great help can be. Blessings!
1 reviews | Active since Nov 2018
Absolutely impossible to get hold of customer care at Bryte. On the phone with them for over an hour, back and forth between Joey and Promise and transferred SEVENTEEN TIMES with no client services agent to speak to. How do you guys do business???
1 reviews | Active since Nov 2018
Absolutely impossible to get hold of customer care at Bryte. On the phone with them for over an hour, back and forth between Joey and Promise and transferred SEVENTEEN TIMES with no client services agent to speak to. How do you guys do business???
1 reviews | Active since Jul 2017
Bryte Insurance has been absolutely amazing! Their turnaround time is really quick and the services they provide for travel insurance which is really important for international travel, as well as great value for money is just perfect. Visa applications are well accepted with Bryte tTavel insurance. Thanks so much Bryte Insurance, not the first time I have such an awesome experience from you, you're always my go to for travel insurance.
1 reviews | Active since Jul 2017
Bryte Insurance has been absolutely amazing! Their turnaround time is really quick and the services they provide for travel insurance which is really important for international travel, as well as great value for money is just perfect. Visa applications are well accepted with Bryte tTavel insurance. Thanks so much Bryte Insurance, not the first time I have such an awesome experience from you, you're always my go to for travel insurance.
1 reviews | Active since May 2026
At conclusion of the business I dealt with Ms Pearlyn Naicker- she was a true gem 🤩 Her attention was always prompt and professional yet friendly! The other staff I dealt with were also helpful and knowledgeable. Thank you.
1 reviews | Active since May 2026
At conclusion of the business I dealt with Ms Pearlyn Naicker- she was a true gem 🤩 Her attention was always prompt and professional yet friendly! The other staff I dealt with were also helpful and knowledgeable. Thank you.
1 reviews | Active since Jul 2024
I m having a serious communication problem with Bryte insurance company and their Broker Kheta fast forward in 2023 i bought a car from a dealership and was referred to the above mentioned company then i took out insurance with them now my problem is ive been trying to communicate via emails with no response from them i even ask myself if they exist but they never miss debit deduction from my side and they do not have annual review their insurance is really frustrating me.
1 reviews | Active since Jul 2024
I m having a serious communication problem with Bryte insurance company and their Broker Kheta fast forward in 2023 i bought a car from a dealership and was referred to the above mentioned company then i took out insurance with them now my problem is ive been trying to communicate via emails with no response from them i even ask myself if they exist but they never miss debit deduction from my side and they do not have annual review their insurance is really frustrating me.
The most common complaint about Bryte Insurance Company, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Non-travel claims dominate complaints, with month-long delays, ignored emails, disputed liability decisions, and rejected payouts citing technical exclusions. Third-party claimants describe being stranded without courtesy cars, while business interruption and medical claims reportedly drag on for months without resolution.
Bryte Insurance Company scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3. Their strongest theme is Agent Service (4); their weakest is Claims Handling (2.4). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Bryte Insurance Company has a TrustIndex of 6.8 out of 10 on Hellopeter, based on 118 reviews in the last 12 months. They reply to 94% of negative reviews, typically within 20 hours 56 min. Hellopeter has tracked Bryte Insurance Company across 746 total reviews. How is the TrustIndex calculated? →