MotoVantage
Verified Business
AI Review Summary
Based on recent customer reviews, MotoVantage receives overwhelmingly negative feedback. Customers consistently report claims being rejected on questionable grounds, particularly for scratch and dent policies where repair quotes appear inflated to exceed policy limits. Poor communication, lack of follow-up, and difficulty reaching the cancellations department are recurring frustrations. Many customers feel misled about policy coverage sold through banking partners like FNB and Wesbank. A small number of positive experiences highlight helpful individual consultants and smooth service plan authorizations, but these are far outweighed by widespread dissatisfaction.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
14h 41mReply Time
-100 NPSUnlikely
Replied to 91% of negative reviews
Reply time on negative reviews: 10 hours 45 min
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
14 hours 41 minutes
NPS Score
-100
Recommended: Unlikely
Replied to 91% of negative reviews
Reply time on negative reviews: 10 hours 45 min
Review Distribution
1.4|36 Reviews
May '25 - Apr '26
5(6.3%)
4(3.1%)
3(3.1%)
2(0%)
1(87.5%)
5(6.3%)
4(3.1%)
3(3.1%)
2(0%)
1(87.5%)
Frequently Asked Questions About MotoVantage
Based on recent customer reviews, MotoVantage receives overwhelmingly negative feedback. Customers consistently report claims being rejected on questionable grounds, particularly for scratch and dent policies where repair quotes appear inflated to exceed policy limits. Poor communication, lack of follow-up, and difficulty reaching the cancellations department are recurring frustrations. Many customers feel misled about policy coverage sold through banking partners like FNB and Wesbank. A small number of positive experiences highlight helpful individual consultants and smooth service plan authorizations, but these are far outweighed by widespread dissatisfaction.
MotoVantage has a TrustIndex of 0 out of 10 on Hellopeter, based on 36 reviews in the last 12 months. They reply to 91% of negative reviews, typically within 10 hours 45 min. Hellopeter has tracked MotoVantage across 195 total reviews. How is the TrustIndex calculated? →
Recent reviews (36)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mojaki M
1 reviews | Active since Jan 2020
6 Mar 2026, 09:08
FNB Scratch & Dent - claim rejected: Follow-up after turnaround time lapse
I am still waiting for a copy of the following: 1. The letter that outlines the reasons for the rejection of the claim (as was promised by one of your consultants) 2. The outcome of your investigation I'm of the view that the above will give me an idea of my next point of contact to get the matter resolved.
Helpful (0)
|Replies (0)MM
Mojaki M
1 reviews | Active since Jan 2020
6 Mar 2026, 09:08
FNB Scratch & Dent - claim rejected: Follow-up after turnaround time lapse
I am still waiting for a copy of the following: 1. The letter that outlines the reasons for the rejection of the claim (as was promised by one of your consultants) 2. The outcome of your investigation I'm of the view that the above will give me an idea of my next point of contact to get the matter resolved.
0
Replies (0)LM
Letlhogonolo M
1 reviews | Active since Jan 2020
5 Mar 2026, 07:51
Bad customer experience
Motorite does not want to pay my claim. Claim Number: **********04 I was told to wait for 120000kms last time I went for my service, and I paid myself, now it's time they pay, and they are giving me stories, I do not want a refund for my last service, I want my claim to be paid
Helpful (0)
|Replies (0)LM
Letlhogonolo M
1 reviews | Active since Jan 2020
5 Mar 2026, 07:51
Bad customer experience
Motorite does not want to pay my claim. Claim Number: **********04 I was told to wait for 120000kms last time I went for my service, and I paid myself, now it's time they pay, and they are giving me stories, I do not want a refund for my last service, I want my claim to be paid
0
Replies (0)MM
Mojaki M
1 reviews | Active since Jan 2020
2 Mar 2026, 08:24
FNB Scratch & Dent - claim rejected, daylight *******
I took up an FNB Scratch & Dent Policy for my vehicle on 1 August 2019. The policy number is FNB8063599. I have never lodged any claim until Wednesday, 25 February 2026. The claim (Ref Number 102094981) was lodged via WhatsApp, along with the photos needed to assess it. On Monday, 2 March 2026, I received an email requesting me to phone a ********** number. During my conversation with the consultant at MotoVantage/SMART/Motorite (no longer FNB) is was informed that my claim for scratches on the vehicle has been rejected because their service provider says the scratches will cost R24000, which exceeds the FNB policy rate of R3000. My question to the consultant was the following (to which she hesitated to respond to): I have submitted pictures of three areas on the car (both close up and further away from the car), does none of those scratches not qualify for a repair? I am told that I will be receiving a letter of rejection of the claim. I am still waiting so that I can pursue the matter further to demand justice. I have paid for the policy for well over 6 years without fail.
Helpful (0)
|Replies (0)MM
Mojaki M
1 reviews | Active since Jan 2020
2 Mar 2026, 08:24
FNB Scratch & Dent - claim rejected, daylight *******
I took up an FNB Scratch & Dent Policy for my vehicle on 1 August 2019. The policy number is FNB8063599. I have never lodged any claim until Wednesday, 25 February 2026. The claim (Ref Number 102094981) was lodged via WhatsApp, along with the photos needed to assess it. On Monday, 2 March 2026, I received an email requesting me to phone a ********** number. During my conversation with the consultant at MotoVantage/SMART/Motorite (no longer FNB) is was informed that my claim for scratches on the vehicle has been rejected because their service provider says the scratches will cost R24000, which exceeds the FNB policy rate of R3000. My question to the consultant was the following (to which she hesitated to respond to): I have submitted pictures of three areas on the car (both close up and further away from the car), does none of those scratches not qualify for a repair? I am told that I will be receiving a letter of rejection of the claim. I am still waiting so that I can pursue the matter further to demand justice. I have paid for the policy for well over 6 years without fail.
0
Replies (0)T
Tendani
1 reviews | Active since Jan 2020
27 Feb 2026, 07:29
Extremely disappointed with Toyota Vantage Insurance claim handling and excessive repair quote
I have been insured with Toyota Vantage Insurance for over three years, but my recent experiences have left me extremely disappointed and frustrated. Over this period, I have attempted to submit three separate claims for minor scratches on my vehicle. Each time, my claims were rejected on the basis that the scratches were allegedly bigger than 15 cm. I personally measured the scratches and provided accurate information, yet my claims were still declined. Most recently, I submitted a claim for a very small white paint scratch on my vehicle that is less than 2 cm long. I even provided clear photos with a ruler to show the exact size. However, not only was my claim rejected again with the explanation that the scratch exceeded the allowed size (which is factually incorrect), but I was also provided with a repair quotation of approximately R19,000 for something that other repairers have quoted at around R2,000. This raises serious concerns about the fairness, transparency, and credibility of the assessment process. The damage is extremely minor, and the quoted amount is unreasonable and excessive. As a loyal customer of three years, I expected fair treatment and honest assessments. Instead, I feel misled and unsupported when I genuinely need assistance.
Helpful (0)
|Replies (0)T
Tendani
1 reviews | Active since Jan 2020
27 Feb 2026, 07:29
Extremely disappointed with Toyota Vantage Insurance claim handling and excessive repair quote
I have been insured with Toyota Vantage Insurance for over three years, but my recent experiences have left me extremely disappointed and frustrated. Over this period, I have attempted to submit three separate claims for minor scratches on my vehicle. Each time, my claims were rejected on the basis that the scratches were allegedly bigger than 15 cm. I personally measured the scratches and provided accurate information, yet my claims were still declined. Most recently, I submitted a claim for a very small white paint scratch on my vehicle that is less than 2 cm long. I even provided clear photos with a ruler to show the exact size. However, not only was my claim rejected again with the explanation that the scratch exceeded the allowed size (which is factually incorrect), but I was also provided with a repair quotation of approximately R19,000 for something that other repairers have quoted at around R2,000. This raises serious concerns about the fairness, transparency, and credibility of the assessment process. The damage is extremely minor, and the quoted amount is unreasonable and excessive. As a loyal customer of three years, I expected fair treatment and honest assessments. Instead, I feel misled and unsupported when I genuinely need assistance.
0
Replies (0)TM
Tebogo M
1 reviews | Active since Jan 2020
18 Feb 2026, 11:11
Poor service
I have had enough with this company with my dent & scratch account. Their system fails numerous times to debit money from account for months , when I ask to find out what happened, they decide the day to double debit without asking th3 client if they can debit or to check there is enough funds in the account. I need the CEO of this complete call and explain this nonsense. Anna - Marie Van den Bergh she is not helpful at all
Helpful (0)
|Replies (0)TM
Tebogo M
1 reviews | Active since Jan 2020
18 Feb 2026, 11:11
Poor service
I have had enough with this company with my dent & scratch account. Their system fails numerous times to debit money from account for months , when I ask to find out what happened, they decide the day to double debit without asking th3 client if they can debit or to check there is enough funds in the account. I need the CEO of this complete call and explain this nonsense. Anna - Marie Van den Bergh she is not helpful at all
0
Replies (0)AS
Antoinette S
1 reviews | Active since Jan 2020
10 Feb 2026, 12:49
Poor service
This company has the worst service you can think of. I have phoned in twice after I logged a claim 20 January 2026 with promises that someone will come back to me. Nobody came to me once, I think these people are just out for it to get your money and not honor claims. If I could give them a 0 I would gladly do so.
Helpful (0)
|Replies (0)AS
Antoinette S
1 reviews | Active since Jan 2020
10 Feb 2026, 12:49
Poor service
This company has the worst service you can think of. I have phoned in twice after I logged a claim 20 January 2026 with promises that someone will come back to me. Nobody came to me once, I think these people are just out for it to get your money and not honor claims. If I could give them a 0 I would gladly do so.
0
Replies (0)NK
Nolan K
1 reviews | Active since Jan 2020
5 Feb 2026, 18:55
MotoVantage policy - BEWARE OF WRONG DATES
I was called by Wesbank to sign me up for a service plan for my bakkie in September 2025. I have been paying installments and had to take my bakkie in for service today, Thursday, 5 Feb 2026. So Reeds did not get any authorization because Motovantage says that the policy is not active due to the activation date only being in April... meanwhile the mileage activates the policy. How do you sign clients up to a policy that will fail them. This caused me to lose a day because it delayed my service for my bakkie.. Eventually they managed to fix it... but only after a bunch of phone calls. This shouldn't be the case. These plans are supposed to make ones life easier...not more complicated.
Helpful (0)
|Replies (0)NK
Nolan K
1 reviews | Active since Jan 2020
5 Feb 2026, 18:55
MotoVantage policy - BEWARE OF WRONG DATES
I was called by Wesbank to sign me up for a service plan for my bakkie in September 2025. I have been paying installments and had to take my bakkie in for service today, Thursday, 5 Feb 2026. So Reeds did not get any authorization because Motovantage says that the policy is not active due to the activation date only being in April... meanwhile the mileage activates the policy. How do you sign clients up to a policy that will fail them. This caused me to lose a day because it delayed my service for my bakkie.. Eventually they managed to fix it... but only after a bunch of phone calls. This shouldn't be the case. These plans are supposed to make ones life easier...not more complicated.
0
Replies (0)OM
Oupa M
1 reviews | Active since Jan 2020
4 Feb 2026, 09:02
Misleading insurance company
It is the insurance that sold me the insurance for loss of income , I paid for 2 full years until now when I lost my income. When the claim is launched they took the whole month to process and came back and my claim is rejected if contract is not renewed hence I understand that nonrenewal of employment contract is also loss income, they have one my offer letter that they kept for years that show that I am a fixed term contract worker but they carried on debited every month so this is open theft since they knew that they will use that against my claim. I feel like they made a fool of me hence the document they are using as my employment offer letter it is not the company that hasn't renewed my contract, please assist how to deal with this situation.
Helpful (0)
|Replies (0)OM
Oupa M
1 reviews | Active since Jan 2020
4 Feb 2026, 09:02
Misleading insurance company
It is the insurance that sold me the insurance for loss of income , I paid for 2 full years until now when I lost my income. When the claim is launched they took the whole month to process and came back and my claim is rejected if contract is not renewed hence I understand that nonrenewal of employment contract is also loss income, they have one my offer letter that they kept for years that show that I am a fixed term contract worker but they carried on debited every month so this is open theft since they knew that they will use that against my claim. I feel like they made a fool of me hence the document they are using as my employment offer letter it is not the company that hasn't renewed my contract, please assist how to deal with this situation.
0
Replies (0)