JN
Jessie N
Active since Jul 2016
70
Reviews
0
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Reviews
70 reviews1 month ago
Cartrack Review – The Good, The Bad, and The Ugly
AHHHH they dont even deserve 1 STAR they are in the minus category I installed my first Cartrack unit in 2014. Over the years, as our business grew, I continued installing Cartrack units in every vehicle and bakkie we purchased. At one stage we had eight vehicles fitted with Cartrack devices. For many years everything seemed fine — until we actually needed the service. Unfortunately, that is when we started noticing some serious issues. The Good I must start by saying that the Cartrack app is easy to use and well designed. It provides quick access to vehicle locations and basic information. However, even here there are problems. Two of our bakkies currently show mileage of 12,000 km on the app, which is completely incorrect. So while the app looks good, the accuracy of the data is questionable. The Bad No theft alert: One of our bakkies was almost ****** from our yard one night. We only discovered the attempted theft the next morning. There was no notification from Cartrack. When I phoned them, I was told that customers must test their units every three months. No accident alert: My husband was involved in a serious car accident, and again there was no accident notification from Cartrack. Camera footage unavailable: All our work bakkies have Cartrack cameras installed. One of the vehicles was involved in an accident, and when we requested the footage we were told the unit was faulty and they could not provide the footage. Testing the units is inconvenient: I have eight vehicles with tracking devices. To test them, you must call Cartrack every three months. However, they only allow you to test two units per call, meaning you must call multiple times. Even worse, they do not send any confirmation email to prove the units were tested and working. Cancellation penalties: When I sold one of my vehicles and wanted to cancel the tracking service, I was charged a penalty of R3,600. If you want to move the unit to another vehicle, the fee is R870. Contract vs warranty: You sign a 36-month contract, but the tracking unit itself is only guaranteed for 12 months. After that, you must take out an additional guarantee for each unit. The Ugly Cartrack has thousands of 5-star reviews on HelloPeter, which initially gave me confidence in the company. However, when looking closer, some patterns are concerning. For example: Over 140 five-star reviews appeared over a single weekend, many posted during early morning hours. Many of the profiles have no other reviews. Some users appear to have multiple 5-star reviews for Cartrack only. One reviewer even posted 25 separate five-star reviews for Cartrack, which raises serious questions about the credibility of these ratings. Final Thoughts After being a loyal Cartrack customer since 2014, it is disappointing that the system only seems to fail when you actually need it most. Tracking services are supposed to provide peace of mind, safety alerts, and reliable data. Unfortunately, our experience has shown gaps in all three. I hope Cartrack will take customer feedback seriously and improve both their systems and their customer support processes.
53 replies
1 month ago
Very disappointing experience.
Very disappointing experience. I was interested in purchasing a Ford Ranger bakkie and contacted the dealership. I was initially told by Moseen that there were nine other clients interested in the vehicle. I asked him to please send me the OTP (Offer to Purchase) as I already had finance in place and was ready to proceed. However, when my wife later called to request the invoice, Moseen informed her that it is his car and he is not selling it to us because it is his decision. This was extremely unprofessional and confusing after we had already expressed serious interest in purchasing the vehicle. If the vehicle was not available or already sold, that should have been communicated clearly from the start. Customer service and transparency are very important when dealing with vehicle purchases, and unfortunately this experience fell far below expectations.
0 replies
2 months ago
36-Month Contract With Unexpected Costs After 12 Months
⭐ Review: Cartrack We signed a 36-month contract with Cartrack and had tracking units installed in four vehicles. What is extremely frustrating is that while the contract locks you in for three years, the actual tracking unit is only covered by a 12-month warranty. A year later, we received an email advising that the warranty has expired and that any repair will now cost R600 per call-out, unless we agree to pay an additional R30 per vehicle per month for a so-called “Lifetime Maintenance Warranty Extender”. This was not clearly explained at the time of signing. If customers are bound to a 36-month contract, it makes no sense that the hardware required to fulfil that contract is only protected for 12 months. On top of this, customers are expected to call in every three months to check that all units are functioning. If regular monitoring is required, ongoing maintenance should reasonably be included in the original agreement. To make matters worse, when I sold one of the vehicles and wanted to cancel the contract for that unit, I was informed that: Removal of the tracking unit would cost R850, and A cancellation fee of R3,500 would also apply. This feels excessive and unfair, especially considering the long-term contract and the additional costs already involved. Overall, this experience feels like a series of unexpected charges introduced after commitment, rather than a transparent agreement explained upfront. Very disappointing.
56 replies
6 months ago
⭐ 1-Star Review – Extremely Disappointed with After-Sales Service
⭐ 1-Star Review – Extremely Disappointed with After-Sales Service We purchased a Hisense double-door fridge/freezer from Hi-Fi Corp Festival Mall in June 2025. On Thursday, 16 October, we noticed that the ice cream had completely melted and the meat was no longer frozen. We immediately reported the problem to Hi-Fi Corp the next day, Friday, 17 October, as the appliance is still under warranty. Since then, we’ve had to constantly call to follow up with no proper feedback or resolution. I even informed the consultant that we had a large amount of meat in the freezer, but four days later (Monday) we are still waiting for assistance. All our meat and vegetables have now defrosted, and we will likely have to throw everything away. The lack of urgency and poor communication from Hi-Fi Corp regarding a product still under warranty is extremely disappointing. We expected far better service from such a well-known retailer.
0 replies
9 months ago
Exceptional Office Carpet & Chair Cleaning – Highly Recommended!
We recently had Amega Cleaning clean our office carpets and office chairs, and the results were outstanding! They carried out a deep clean, removing stubborn stains and odors, and even went the extra step by disinfecting the entire area—something we really appreciated. From start to finish, the booking process was seamless and professional. Communication was clear, prompt, and friendly, making the entire experience an absolute pleasure. What also impressed us was the attention to detail and professionalism: their branded bakkie and staff uniforms reflected a company that takes pride in its image and service. Thank you to the Amega team for such amazing service—we will definitely be using you again and recommending you to others!
0 replies
10 months ago
Disappointment with Capitec’s Personal and Business Banking Services
Dear Capitec Customer Service, I am writing to express my disappointment with the service and limitations my wife and I have encountered since moving our banking to Capitec. After 20 years with Standard Bank, I made the decision to close my account based on a recommendation from my sister, who spoke highly of Capitec’s personal service and modern approach. I also had the option of moving to Investec but chose Capitec, believing it would better suit my day-to-day needs, offer a more personal banking experience, and provide greater operational convenience. Unfortunately, this decision has led to significant frustration. When I recently app**** for a personal loan to settle my Standard Bank revolving credit plan — with the intention of making additional payments to settle it faster — I was informed that Capitec does not typically accommodate clients who are paid weekly. I was also told that the maximum loan I could qualify for was R50,000 — far below my expectations. Additionally, I was surprised to learn that Capitec does not issue credit cards to weekly-paid clients. None of these limitations were communicated to me when I joined. My wife has had a similarly disappointing experience after moving her business banking to Capitec. One of her primary reasons for switching was to simplify payroll by asking her staff to open Capitec accounts. However, she soon discovered that the Capitec Business platform does not support even basic functions such as purchasing airtime — something essential for her operations. To make matters worse, after encouraging all our staff to open Capitec accounts for salary payments, we now face the inconvenience of having to reverse this process. Changing bank accounts for a business is time-consuming and disruptive, and it is incredibly frustrating to be in this position after trusting Capitec to be a reliable partner for our financial operations. Given these serious limitations — which make it feel like Capitec is not geared to support working professionals or small business owners — we now have no choice but to begin moving both our personal and business accounts to a bank that better caters to our income structure and operational needs. This has been a hard and costly lesson. Based on our experience, Capitec seems more suited to lower-income clients, despite its public image as a full-service bank for all South Africans. We sincerely hope Capitec takes this feedback seriously, as we believe many others may find themselves in similar situations. Transparent communication about account, credit, and income-related limitations would go a long way in helping potential customers make informed decisions.
53 replies
10 months ago
WE BUY CARS ****: Platinum Lies, DEKRA ***** & "Go to Ombudsman" Brush-Off!
I'm exposing WeBuyCars' complete **** operation. My "Platinum A-Rated" vehicle needed R35,000 in repairs - yet their *****ulent DEKRA report showed "no major faults". When confronted, their solution? "Go to the ombudsman" - their standard brush-off to avoid accountability. THIS IS THEIR PLAYBOOK: ✓ Sell overpriced "certified" cars with hidden defects ✓ Bait buyers with worthless Platinum A rated vehicle ✓ Use DEKRA reports that miss obvious problems ✓ When caught, tell customers to "go to ombudsman" (knowing most won't) PROOF IT'S INTENTIONAL: • My R35k repairs included major issues found • Independent mechanic said these faults "couldn't be missed" in any real inspection (Ford dealership) • Their staff admitted off-record that "Platinum status means nothing" WARNING TO ALL BUYERS: ⚠️ Their "ombudsman" line = admission they won't honor warranties ⚠️ Platinum Status = Marketing **** (not actual protection) ⚠️ DEKRA reports = Rubber-stamped to enable ***** ⚠️ No-haggle policy = No recourse when they cheat you I've filed with the Motor Industry Ombudsman, but you shouldn't need to. AVOID THIS COMPANY - their business model is selling lies..
53 replies
16 months ago
Default still showing on ITC after I settled the account
So the saga continues with Standard Bank Account settled 18 November 2024 Default is still showing on ITC Credit Bureau and nobody at Standard bank wants to take ownership of this matter The paid up letter we received from the Standard Bank attorneys shows no account number and therefore the Credit Bureau can not us the letter
56 replies
16 months ago
Information on paid up letter incorrect - not removing the default from ITC
I Settled my Standard Bank Credit Card account. Ive been struggling with MBD and Standard Bank to remove the default from ITC for months now. MBD supp**** me with a paid up letter with no account number on - how *********** can a company be???
224 replies
16 months ago
Default still not removed.
I honestly cant believe how *********** Standard bank is Paid an account 15 November 2024 Today is 13 December 2024 and Im still battling to get the default removed from ITC. Standard bank refuse to help me and the well the Attorneys are not interested in assisting.
504 replies
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