Motorite Administrators
Claimed Business
Motorite Administrators
Claimed Business
56 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Motorite Administrators faces significant customer dissatisfaction across virtually every dimension of its service. The overwhelming majority of reviewers describe claim rejections, communication breakdowns, policy misrepresentation, and cancellation difficulties. While a small number of customers praise individual consultants and successful claims, the dominant pattern reflects deep frustration with how claims, aftercare, and policy transparency are handled.
Top Strengths:
- •Staff Professionalism & Conduct: A handful of customers praise specific agents like Germaine Samson, Thabo Masenya, and Glender for patience, professionalism, and genuine helpfulness, though these are outliers against widespread complaints.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#11Ranked In Repairs & Service
14h 50mReply Time
-76 NPSUnlikely
Replied to 82% of negative reviews
Reply time on negative reviews: 15 hours 38 min
TrustIndex
0
Ranking
#11
in Repairs & Service
Avg Reply
14h 50m
NPS Score
-76
Recommended: Unlikely
Replied to 82% of negative reviews
Reply time on negative reviews: 15 hours 38 min
Review Distribution
1.4|56 Reviews
May '25 - Apr '26
5(7.3%)
4(1.8%)
3(0%)
2(1.8%)
1(89.1%)
5(7.3%)
4(1.8%)
3(0%)
2(1.8%)
1(89.1%)
Recent reviews (56)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNZ
Nomalungelo Z
1 reviews | Active since Jan 2020
18 Mar 2026, 13:06
Best Service Provider Ever
I would like to express my sincere gratitude to Motorite for the exceptional service I received regarding my recent claim. My vehicle required significant repairs, and the approved claim amount was far above the total premiums I will have contributed by the end of my contract. Despite this, Motorite handled my claim with professionalism, fairness, and efficiency, honoring their commitment without hesitation. In a time where one often worries about whether claims will be paid out, this experience truly restored my confidence in service providers who stand by their promises. The process was smooth, transparent, and handled with care from start to finish. Thank you, Motorite, for your integrity and for going above and beyond. I deeply appreciate the support during what could have been a very stressful situation. I would confidently recommend your services to anyone looking for reliability and peace of mind. Kind regards, [Noma Zwane]
Helpful (0)
|Replies (0)NZ
Nomalungelo Z
1 reviews | Active since Jan 2020
18 Mar 2026, 13:06
Best Service Provider Ever
I would like to express my sincere gratitude to Motorite for the exceptional service I received regarding my recent claim. My vehicle required significant repairs, and the approved claim amount was far above the total premiums I will have contributed by the end of my contract. Despite this, Motorite handled my claim with professionalism, fairness, and efficiency, honoring their commitment without hesitation. In a time where one often worries about whether claims will be paid out, this experience truly restored my confidence in service providers who stand by their promises. The process was smooth, transparent, and handled with care from start to finish. Thank you, Motorite, for your integrity and for going above and beyond. I deeply appreciate the support during what could have been a very stressful situation. I would confidently recommend your services to anyone looking for reliability and peace of mind. Kind regards, [Noma Zwane]
0
Replies (0)sO
shamir O
1 reviews | Active since Jan 2020
6 Mar 2026, 13:45
Engine Cover Denied Despite Full Service History – Alternator Pulley Failure
I am disputing a claim with Motorite / Infiniti Insurance Limited regarding my 2010 Volvo XC60 (first generation, 300,000+ km). What happened: • The alternator clutch pulley seized suddenly, causing the auxi****y (V) belt to snap. • The broken belt became entangled in the cambelt system, causing the cambelt to snap. • This led to extensive engine damage, including hydraulic lifters, intake valves, exhaust valves, rocker arms, and cylinder head components. Important facts: • The vehicle has a full service history. • The cambelt was replaced in 2025. • The failure was sudden and unforeseen, not due to neglect or wear. Insurer’s response: • Motorite declined to apply the Engine benefit (R20,000 cover). • Instead, they app**** the Cambelt Failure benefit and argued that the alternator clutch pulley is not a listed component under Electrical Components. • This is contradictory, as the pulley was used as the initiating cause to limit the claim. Impact on me: • Substantial out-of-pocket repair costs. • Loss of use of the vehicle. • Emotional stress and financial strain. Next steps: I have formally submitted the matter to the National Financial Ombud Scheme for independent review. I hope that Motorite will reconsider its interpretation and apply the policy fairly. I am sharing this publicly in the hope that it encourages transparent and fair handling of warranty claims, especially for sudden mechanical failures on properly maintained vehicles. My 2010 Volvo XC60 suffered extensive engine damage after the alternator clutch pulley seized, yet Motorite is refusing to apply the Engine benefit (R20,000 cover) despite full service history and recent cambelt replacement — I have now submitted the matter to the National Financial Ombud Scheme.
Helpful (0)
|Replies (0)sO
shamir O
1 reviews | Active since Jan 2020
6 Mar 2026, 13:45
Engine Cover Denied Despite Full Service History – Alternator Pulley Failure
I am disputing a claim with Motorite / Infiniti Insurance Limited regarding my 2010 Volvo XC60 (first generation, 300,000+ km). What happened: • The alternator clutch pulley seized suddenly, causing the auxi****y (V) belt to snap. • The broken belt became entangled in the cambelt system, causing the cambelt to snap. • This led to extensive engine damage, including hydraulic lifters, intake valves, exhaust valves, rocker arms, and cylinder head components. Important facts: • The vehicle has a full service history. • The cambelt was replaced in 2025. • The failure was sudden and unforeseen, not due to neglect or wear. Insurer’s response: • Motorite declined to apply the Engine benefit (R20,000 cover). • Instead, they app**** the Cambelt Failure benefit and argued that the alternator clutch pulley is not a listed component under Electrical Components. • This is contradictory, as the pulley was used as the initiating cause to limit the claim. Impact on me: • Substantial out-of-pocket repair costs. • Loss of use of the vehicle. • Emotional stress and financial strain. Next steps: I have formally submitted the matter to the National Financial Ombud Scheme for independent review. I hope that Motorite will reconsider its interpretation and apply the policy fairly. I am sharing this publicly in the hope that it encourages transparent and fair handling of warranty claims, especially for sudden mechanical failures on properly maintained vehicles. My 2010 Volvo XC60 suffered extensive engine damage after the alternator clutch pulley seized, yet Motorite is refusing to apply the Engine benefit (R20,000 cover) despite full service history and recent cambelt replacement — I have now submitted the matter to the National Financial Ombud Scheme.
0
Replies (0)LM
Letlhogonolo M
1 reviews | Active since Jan 2020
5 Mar 2026, 07:50
Bad customer experience
Motorite does not want to pay my claim. Claim Number: 189655504 I was told to wait for 120000kms last time I went for my service, and I paid myself, now it's time they pay, and they are giving me stories, I do not want a refund for my last service, I want my claim to be paid
Helpful (0)
|Replies (0)LM
Letlhogonolo M
1 reviews | Active since Jan 2020
5 Mar 2026, 07:50
Bad customer experience
Motorite does not want to pay my claim. Claim Number: 189655504 I was told to wait for 120000kms last time I went for my service, and I paid myself, now it's time they pay, and they are giving me stories, I do not want a refund for my last service, I want my claim to be paid
0
Replies (0)WN
HR
Helen R
1 reviews | Active since Jan 2020
3 Mar 2026, 16:31
Dispute Over Engine Cover Interpretation – Claim 17 Feb 2026
I am extremely disappointed with the handling of my claim (17 February 2026) for my 2010 Volvo XC60, which has a full-service history and had its cambelt replaced last year November. The alternator clutch pulley seized, causing the auxi****y belt to snap and become entangled in the cambelt, which then snapped and caused significant engine damage (hydraulic lifters, rocker arms, intake and exhaust valves). Motorite has declined to apply the Engine benefit (R20,000 cover), stating that because the cambelt broke, the damage must fall under the Cambelt Failure provision instead of the Engine category. However, the alternator clutch pulley is not listed as a covered Electrical Component, yet it is being used as the originating cause to limit the claim. This appears inconsistent. The engine components damaged are internally lubricated engine parts that would normally fall under Engine cover. The cambelt was replaced in 2025 and the vehicle has been properly maintained. I have formally disputed the interpretation and requested reassessment. I am simply seeking fair and consistent application of the policy wording. I hope Motorite will review this matter objectively and resolve it without further escalation.
Helpful (0)
|Replies (0)HR
Helen R
1 reviews | Active since Jan 2020
3 Mar 2026, 16:31
Dispute Over Engine Cover Interpretation – Claim 17 Feb 2026
I am extremely disappointed with the handling of my claim (17 February 2026) for my 2010 Volvo XC60, which has a full-service history and had its cambelt replaced last year November. The alternator clutch pulley seized, causing the auxi****y belt to snap and become entangled in the cambelt, which then snapped and caused significant engine damage (hydraulic lifters, rocker arms, intake and exhaust valves). Motorite has declined to apply the Engine benefit (R20,000 cover), stating that because the cambelt broke, the damage must fall under the Cambelt Failure provision instead of the Engine category. However, the alternator clutch pulley is not listed as a covered Electrical Component, yet it is being used as the originating cause to limit the claim. This appears inconsistent. The engine components damaged are internally lubricated engine parts that would normally fall under Engine cover. The cambelt was replaced in 2025 and the vehicle has been properly maintained. I have formally disputed the interpretation and requested reassessment. I am simply seeking fair and consistent application of the policy wording. I hope Motorite will review this matter objectively and resolve it without further escalation.
0
Replies (0)HC
CN
Chumasande N
1 reviews | Active since Jan 2020
18 Feb 2026, 20:31
AFTER THEY RECEIVE A QUOTE OF 14K FOR A CLUTCH THEY RUNNING AWAY
i have been paying since 2+years now. and the only thing they change is break pads. i took the car for service for 90k service and was already 93k due to businesses closed when year was opening. they refused to pay for the service saying its brought late. i drove back home for 200km without servicing the car. and the quote was 7k, they also refused changing the clutch that was reported to be almost finished saying it must be completely finished until the car cant move , i ended up paying from my pocket, and they continued to deduct their money, after a month the car got stack and could not move and i was very far from home. had to arrange breakdown to take me back to the dealer workshop.after 3 days of back and foth asking for a lot of things pictures etc , on the third day the 18/02/2026 they are sending me an email saying they have cancelled my contract because i brought the car beyond 90k and the bill for the clutch is 14k+, what is this? now they are running away,
Helpful (0)
|Replies (0)CN
Chumasande N
1 reviews | Active since Jan 2020
18 Feb 2026, 20:31
AFTER THEY RECEIVE A QUOTE OF 14K FOR A CLUTCH THEY RUNNING AWAY
i have been paying since 2+years now. and the only thing they change is break pads. i took the car for service for 90k service and was already 93k due to businesses closed when year was opening. they refused to pay for the service saying its brought late. i drove back home for 200km without servicing the car. and the quote was 7k, they also refused changing the clutch that was reported to be almost finished saying it must be completely finished until the car cant move , i ended up paying from my pocket, and they continued to deduct their money, after a month the car got stack and could not move and i was very far from home. had to arrange breakdown to take me back to the dealer workshop.after 3 days of back and foth asking for a lot of things pictures etc , on the third day the 18/02/2026 they are sending me an email saying they have cancelled my contract because i brought the car beyond 90k and the bill for the clutch is 14k+, what is this? now they are running away,
0
Replies (0)S
Sibonisiwe
1 reviews | Active since Jan 2020
17 Feb 2026, 06:10
Disapointing !!! Wesbank / Motorite Administrators/ The Engine room Direct solution
I have been paying a premium on this policy since September last year. I was recently informed that the policy had been set up incorrectly and that I would receive a refund. However, I have not received any communication regarding the updated or corrected policy details. In addition, I have not received any communication about the refund process or timeline. I contacted your call centre today and was left waiting for approximately 10 minutes without assistance. When my call was eventually answered, I was advised that Nqobile would call me back. I have not received any follow-up call for the entire day. This lack of communication and follow-through is extremely disappointing
Helpful (0)
|Replies (0)S
Sibonisiwe
1 reviews | Active since Jan 2020
17 Feb 2026, 06:10
Disapointing !!! Wesbank / Motorite Administrators/ The Engine room Direct solution
I have been paying a premium on this policy since September last year. I was recently informed that the policy had been set up incorrectly and that I would receive a refund. However, I have not received any communication regarding the updated or corrected policy details. In addition, I have not received any communication about the refund process or timeline. I contacted your call centre today and was left waiting for approximately 10 minutes without assistance. When my call was eventually answered, I was advised that Nqobile would call me back. I have not received any follow-up call for the entire day. This lack of communication and follow-through is extremely disappointing
0
Replies (0)