MS
Motus Select
Claimed Business
MS
AI Review Summary
Based on recent customer reviews, Motus Select customers consistently report deep frustration with after-sales service across multiple dealerships. A recurring theme is delayed vehicle registration, missing number plates, and outstanding service books or spare keys following cash purchases. Customers frequently mention unresolved mechanical and electronic faults, contradictory diagnoses, and reluctance to provide courtesy vehicles during lengthy repairs. Communication breakdowns once the sale is concluded are widely cited, with buyers struggling to reach sales consultants, managers, and head office. A small minority highlight positive sales experiences and proactive after-sales follow-up calls.
Performance(last 12 months):
Trustindex Rating
2.7TrustIndex
2.7
Review Distribution
1.3|27 Reviews
Jul '25 - Jun '26
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 17:17
Outstanding Spare Key, Defective Vehicle Sale & Poor Post-Sale Resolution
I am submitting a formal complaint regarding my experience with Motus Automotive Group (East Rand dealership) and request immediate escalation to head office level. This matter has remained unresolved despite repeated attempts to resolve it directly with dealership staff over a period of approximately two months. 1. Vehicle Sale & Condition Concerns We purchased a used vehicle through Motus East Rand. At the point of sale: We were advised not to conduct a proper test drive, with reference made to a similar vehicle having been driven at another branch. Shortly after taking delivery, the vehicle exhibited multiple mechanical faults. The issues were significant enough that the vehicle was returned to the dealership the very next day. The response from management was that they would “attend to the issues,” which raises concern as these faults should reasonably have been identified and resolved prior to sale and delivery. This raises serious concerns regarding the pre-delivery inspection and quality control process. 2. Outstanding Spare Key (Unresolved for ~2 Months) As part of the same transaction, we traded in our previous vehicle and handed over: Both sets of keys All related documentation Despite this, we have still not received our spare key, approximately two months later. We have followed up repeatedly and have received only informal assurances and shifting explanations, with no resolution or written confirmation of the key’s status. At this stage: There is still no confirmation whether the key is in possession or lost No timeline for resolution has been provided The matter remains open despite multiple follow-ups This is unacceptable from a custodial and transactional accountability perspective. 3. Risk & Accountability Concern The absence of clarity regarding the spare key creates an unresolved security and asset-control concern, as the dealership has not confirmed whether the key has been retained, misplaced, or otherwise disposed of. This lack of accountability is particularly concerning given the time elapsed and repeated follow-ups. 4. Required Resolution (Urgent) We request immediate escalation and written response from head office addressing the following: Written confirmation of the status of the spare key (in possession or lost) Immediate return of the spare key if located If lost, written confirmation and explanation of circumstances 5. Escalation Notice If this matter is not resolved within 48 hours, we will escalate the complaint further through formal consumer protection channels, including regulatory and industry ombudsman structures, and will document the full sequence of events accordingly. We are seeking a professional resolution, not escalation; however, the current lack of accountability and closure necessitates head office intervention.
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Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 17:17
Outstanding Spare Key, Defective Vehicle Sale & Poor Post-Sale Resolution
I am submitting a formal complaint regarding my experience with Motus Automotive Group (East Rand dealership) and request immediate escalation to head office level. This matter has remained unresolved despite repeated attempts to resolve it directly with dealership staff over a period of approximately two months. 1. Vehicle Sale & Condition Concerns We purchased a used vehicle through Motus East Rand. At the point of sale: We were advised not to conduct a proper test drive, with reference made to a similar vehicle having been driven at another branch. Shortly after taking delivery, the vehicle exhibited multiple mechanical faults. The issues were significant enough that the vehicle was returned to the dealership the very next day. The response from management was that they would “attend to the issues,” which raises concern as these faults should reasonably have been identified and resolved prior to sale and delivery. This raises serious concerns regarding the pre-delivery inspection and quality control process. 2. Outstanding Spare Key (Unresolved for ~2 Months) As part of the same transaction, we traded in our previous vehicle and handed over: Both sets of keys All related documentation Despite this, we have still not received our spare key, approximately two months later. We have followed up repeatedly and have received only informal assurances and shifting explanations, with no resolution or written confirmation of the key’s status. At this stage: There is still no confirmation whether the key is in possession or lost No timeline for resolution has been provided The matter remains open despite multiple follow-ups This is unacceptable from a custodial and transactional accountability perspective. 3. Risk & Accountability Concern The absence of clarity regarding the spare key creates an unresolved security and asset-control concern, as the dealership has not confirmed whether the key has been retained, misplaced, or otherwise disposed of. This lack of accountability is particularly concerning given the time elapsed and repeated follow-ups. 4. Required Resolution (Urgent) We request immediate escalation and written response from head office addressing the following: Written confirmation of the status of the spare key (in possession or lost) Immediate return of the spare key if located If lost, written confirmation and explanation of circumstances 5. Escalation Notice If this matter is not resolved within 48 hours, we will escalate the complaint further through formal consumer protection channels, including regulatory and industry ombudsman structures, and will document the full sequence of events accordingly. We are seeking a professional resolution, not escalation; however, the current lack of accountability and closure necessitates head office intervention.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 08:43
MOTUS RUSTENBURG MERCEDES BENZ
I hereby lodge a formal complaint with Mercedes-Benz South Africa regarding my Mercedes-Benz GLE 450d 4MATIC, purchased as a demo model on 8 January 2026 from Motus Motors Rustenburg. The dealership is copied for record purposes. Vehicle Details: Model: Mercedes-Benz GLE 450d 4MATIC VIN: W1N1673332B136607 Registration: MRS JVS NW Current Mileage: ±34,010 km Last Service Date: 14 April 2026 From the outset, this vehicle has presented with repeated, escalating, and unacceptable defects, coupled with a failure by the supplying dealership to address the matter professionally or effectively. Chronology of Issues and Critical Safety Concern: Within the first week of ownership, I returned the vehicle due to a persistent clicking noise from the engine bay. This concern was dismissed by the salesman, Tlotlo, without proper technical investigation. Within two weeks, I returned again due to the key-fob not being detected. Despite reasonable troubleshooting, I was advised that no faults were recorded, and the issue was disregarded. Since then, the vehicle has developed multiple serious and recurring faults, including: • Restraint system inoperative warnings • 4MATIC system inoperative warnings • Intermittent starting failures • Sensor malfunctions • Ongoing electronic system errors Most concerning, the vehicle failed to start for approximately 45 minutes while displaying multiple error messages. I have video evidence of all errors recorded during this period. This is not merely an inconvenience — it is a serious safety risk, particularly within the context of security concerns in South Africa. Being stranded in a non-operational vehicle for an extended period places me at unacceptable personal risk.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 08:43
MOTUS RUSTENBURG MERCEDES BENZ
I hereby lodge a formal complaint with Mercedes-Benz South Africa regarding my Mercedes-Benz GLE 450d 4MATIC, purchased as a demo model on 8 January 2026 from Motus Motors Rustenburg. The dealership is copied for record purposes. Vehicle Details: Model: Mercedes-Benz GLE 450d 4MATIC VIN: W1N1673332B136607 Registration: MRS JVS NW Current Mileage: ±34,010 km Last Service Date: 14 April 2026 From the outset, this vehicle has presented with repeated, escalating, and unacceptable defects, coupled with a failure by the supplying dealership to address the matter professionally or effectively. Chronology of Issues and Critical Safety Concern: Within the first week of ownership, I returned the vehicle due to a persistent clicking noise from the engine bay. This concern was dismissed by the salesman, Tlotlo, without proper technical investigation. Within two weeks, I returned again due to the key-fob not being detected. Despite reasonable troubleshooting, I was advised that no faults were recorded, and the issue was disregarded. Since then, the vehicle has developed multiple serious and recurring faults, including: • Restraint system inoperative warnings • 4MATIC system inoperative warnings • Intermittent starting failures • Sensor malfunctions • Ongoing electronic system errors Most concerning, the vehicle failed to start for approximately 45 minutes while displaying multiple error messages. I have video evidence of all errors recorded during this period. This is not merely an inconvenience — it is a serious safety risk, particularly within the context of security concerns in South Africa. Being stranded in a non-operational vehicle for an extended period places me at unacceptable personal risk.
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 11:55
Beyond pathetic lies
Motus used cars Kempton Park. The used car sales person Moh....d is a pathetic ****. He failed to keep two appointments and did not bother to call to say he wont make it. I have his commitments in writing. He made me wait like a idiot twice.
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 11:55
Beyond pathetic lies
Motus used cars Kempton Park. The used car sales person Moh....d is a pathetic ****. He failed to keep two appointments and did not bother to call to say he wont make it. I have his commitments in writing. He made me wait like a idiot twice.
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 14:26
Motus Ford Kempton Park – Vehicle Failed Immediately After Service, No Accountability
I am extremely disappointed in the service received from Motus Ford Kempton Park. On 13 December 2025, I took my 2018 Ford Ranger in for its 150,000 km service. At the time, I specifically reported an intermittent issue with reverse gear not always engaging. This concern was clearly noted. The vehicle was returned to me as “repaired” and in full working order. However, on 18 December 2025 — the very first time I used the vehicle after the service — it went into limp mode and became completely unusable. Since then, the experience has been nothing short of frustrating and unacceptable: I was initially informed that there is internal gearbox failure, with metal filings found — a major issue that was not identified or addressed during the service. A formal quotation for gearbox replacement was provided. Thereafter, the dealership changed their position and insisted that I must first pay for turbo repairs before they could “further test” the gearbox. This contradiction raises serious concerns about the accuracy and honesty of the diagnostics. The vehicle has been standing at the dealership since 18 December 2025, leaving me without my vehicle for months. I believe: The original issue I reported (reverse gear fault) was not properly investigated. The service was not carried out with reasonable care and skill. The vehicle left the dealership in a worse condition than when it arrived. The after-service handling has been inconsistent, delayed, and unfair. I escalated the matter to MIOSA, but I do not agree with the outcome as it does not properly address the sequence of events or the dealership’s contradictory diagnoses. I am referring the matter to the NCC to investigate As a customer, I am now left with a non-operational vehicle, ongoing financial strain, and no accountability from Motus Ford. I would strongly caution others to ensure that any reported issues are properly diagnosed and documented before accepting a vehicle back from this dealership.
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 14:26
Motus Ford Kempton Park – Vehicle Failed Immediately After Service, No Accountability
I am extremely disappointed in the service received from Motus Ford Kempton Park. On 13 December 2025, I took my 2018 Ford Ranger in for its 150,000 km service. At the time, I specifically reported an intermittent issue with reverse gear not always engaging. This concern was clearly noted. The vehicle was returned to me as “repaired” and in full working order. However, on 18 December 2025 — the very first time I used the vehicle after the service — it went into limp mode and became completely unusable. Since then, the experience has been nothing short of frustrating and unacceptable: I was initially informed that there is internal gearbox failure, with metal filings found — a major issue that was not identified or addressed during the service. A formal quotation for gearbox replacement was provided. Thereafter, the dealership changed their position and insisted that I must first pay for turbo repairs before they could “further test” the gearbox. This contradiction raises serious concerns about the accuracy and honesty of the diagnostics. The vehicle has been standing at the dealership since 18 December 2025, leaving me without my vehicle for months. I believe: The original issue I reported (reverse gear fault) was not properly investigated. The service was not carried out with reasonable care and skill. The vehicle left the dealership in a worse condition than when it arrived. The after-service handling has been inconsistent, delayed, and unfair. I escalated the matter to MIOSA, but I do not agree with the outcome as it does not properly address the sequence of events or the dealership’s contradictory diagnoses. I am referring the matter to the NCC to investigate As a customer, I am now left with a non-operational vehicle, ongoing financial strain, and no accountability from Motus Ford. I would strongly caution others to ensure that any reported issues are properly diagnosed and documented before accepting a vehicle back from this dealership.
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 07:33
**** after sales
I did buy a kia picanto 1.2 ex auto from motus It was swift and a nice experience from Chris He had left recently and there is where the Problem started 5 Mar I went to motus to ask for the spare key I was told I need to phone and make a appointment for there locksmith ( Stefan ) WAY ME way must I make a appointment But I did On the 10th mar he came to me only to find out his machine can not make the cut the same day I started phoning motus 3 calls no response 12th cald no response and 3 WhatsApp 13th March phone again no response Then I gote Shons number and I send him a message that was on the 12th March no response until today 23rd March Then I went back to motus menlyn got into contact with Lance I started talking to him on the 12th March 13th March I send a message no response 14th no response 15th no response 16th I sent a nother message finally he responded to say he will ask PETRUS I'm still waiting I wish I can add photos hear so that all the customers of motus can see how they treat us a customer Absolutely ****
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 07:33
**** after sales
I did buy a kia picanto 1.2 ex auto from motus It was swift and a nice experience from Chris He had left recently and there is where the Problem started 5 Mar I went to motus to ask for the spare key I was told I need to phone and make a appointment for there locksmith ( Stefan ) WAY ME way must I make a appointment But I did On the 10th mar he came to me only to find out his machine can not make the cut the same day I started phoning motus 3 calls no response 12th cald no response and 3 WhatsApp 13th March phone again no response Then I gote Shons number and I send him a message that was on the 12th March no response until today 23rd March Then I went back to motus menlyn got into contact with Lance I started talking to him on the 12th March 13th March I send a message no response 14th no response 15th no response 16th I sent a nother message finally he responded to say he will ask PETRUS I'm still waiting I wish I can add photos hear so that all the customers of motus can see how they treat us a customer Absolutely ****
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Anonymous
1 reviews | Active since Jan 2020
15 Mar 2026, 15:43
Horrible customer service
For a first time buyer I really thought my experience will be smooth and easy however I've had such a bad service that I will never recommend Motus select to anyone. I bought a car on the 19th December 2025 with Motus select in Rustenburg T/A Maemo motors. I was told that I should bring the car back anytime from the 5th January 2026 so that they can replace the brake pads and get my car documents and service book. I then collected the car on the 20th December 2025. On the 5th January 2026 I notified the sales man (Werner) that I will be coming on the 9th to replace the break pads and he confirmed that I can. On the 9th as agreed I brought the car in the morning and they took me to the mall to wait for the car to be done. At around 12h30 I followed up with Werner to find out how far are they, he said he is going to check with the workshop. I waited for him to provide feedback as I told him I have to go to Polokwane for a wedding once they are done. He gave me feedback at around 13h15 and said the mechanic is on lunch and he will come back at 15h00 and he will finish the car he was working on first then attend to mine, I told Werner that I won't be able to wait until then and they said I can come take the car and bring it back before end of February. I was told that the car registration is not done yet because the was a strike at Rustenburg traffic department and I will get my papers when I come to replace the brake pads. I will also get the spare key and service book then. On the 12 February 2026 I notified Werner that I will be bringing the car on the 16th February 2026 and he agreed and I told him that I want everything to be sorted when I come on that day, he didn't have a problem with that. On the 17th my sister dropped the car at the dealership for them to replace the brake pads as I was traveling with work. On the 21st I told him I am coming to collect the car documents, spare key and service book. He told me that the salesman who traded the car in has resigned and they don't know where the spare key is and the service book but they will cut the spare key for me. On the 22nd when I went to get the car documents he told me that they were not able to get me number plates and disc for the car in North West because my address is for Free state so I should do the number plates and disc in Free state and send them the invoice to refund me. They gave me the Natis and I left as the issue with the service book was still a problem. On the 3rd I went to traffic department in Mahikeng to register the car and get new number plates, to my surprise when they took the car for roadworthy test it failed, I was to replace the tyre at the back on the left and the dim light on the right as it stays on bright all the time and not dim. I told Werner and he said to me the roadworthy test was done on the car and he sent me a dekra report that you can pay for sitting at the comfort of your home without taking the car to that roadworthy test. I replaced the tyre and the dim light as advised and took the car again for roadworthy test, on my second attempt I managed to get everything done and bought new number plates and got them fitted. I have sent all the invoices to the dealership as requested and I am still waiting for their response to this day. I got a not so well drafted reply from Duane advising me to sent my email to someone else of which I did and I am still waiting for a response. I ended up thinking that I get this kind of service because I am a woman and I am black because I have seen how Werner treats his white clients, he gives them the best and with me he failed to give me the bare minimum.
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Anonymous
1 reviews | Active since Jan 2020
15 Mar 2026, 15:43
Horrible customer service
For a first time buyer I really thought my experience will be smooth and easy however I've had such a bad service that I will never recommend Motus select to anyone. I bought a car on the 19th December 2025 with Motus select in Rustenburg T/A Maemo motors. I was told that I should bring the car back anytime from the 5th January 2026 so that they can replace the brake pads and get my car documents and service book. I then collected the car on the 20th December 2025. On the 5th January 2026 I notified the sales man (Werner) that I will be coming on the 9th to replace the break pads and he confirmed that I can. On the 9th as agreed I brought the car in the morning and they took me to the mall to wait for the car to be done. At around 12h30 I followed up with Werner to find out how far are they, he said he is going to check with the workshop. I waited for him to provide feedback as I told him I have to go to Polokwane for a wedding once they are done. He gave me feedback at around 13h15 and said the mechanic is on lunch and he will come back at 15h00 and he will finish the car he was working on first then attend to mine, I told Werner that I won't be able to wait until then and they said I can come take the car and bring it back before end of February. I was told that the car registration is not done yet because the was a strike at Rustenburg traffic department and I will get my papers when I come to replace the brake pads. I will also get the spare key and service book then. On the 12 February 2026 I notified Werner that I will be bringing the car on the 16th February 2026 and he agreed and I told him that I want everything to be sorted when I come on that day, he didn't have a problem with that. On the 17th my sister dropped the car at the dealership for them to replace the brake pads as I was traveling with work. On the 21st I told him I am coming to collect the car documents, spare key and service book. He told me that the salesman who traded the car in has resigned and they don't know where the spare key is and the service book but they will cut the spare key for me. On the 22nd when I went to get the car documents he told me that they were not able to get me number plates and disc for the car in North West because my address is for Free state so I should do the number plates and disc in Free state and send them the invoice to refund me. They gave me the Natis and I left as the issue with the service book was still a problem. On the 3rd I went to traffic department in Mahikeng to register the car and get new number plates, to my surprise when they took the car for roadworthy test it failed, I was to replace the tyre at the back on the left and the dim light on the right as it stays on bright all the time and not dim. I told Werner and he said to me the roadworthy test was done on the car and he sent me a dekra report that you can pay for sitting at the comfort of your home without taking the car to that roadworthy test. I replaced the tyre and the dim light as advised and took the car again for roadworthy test, on my second attempt I managed to get everything done and bought new number plates and got them fitted. I have sent all the invoices to the dealership as requested and I am still waiting for their response to this day. I got a not so well drafted reply from Duane advising me to sent my email to someone else of which I did and I am still waiting for a response. I ended up thinking that I get this kind of service because I am a woman and I am black because I have seen how Werner treats his white clients, he gives them the best and with me he failed to give me the bare minimum.
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2026, 09:57
Motus ISUZU Kimberley
I brought a car from Motus ISUZU at Kimberly in December..last week of December they called me to let me know that my car will delay delivery because of shortage from their drivers fine I understood..my car arrived in January first week and it came with a permit and no service history book..I called the after 21 days for permit renewal which the my did and I called them after another 21 days to renew and they did but I was stopped by police wanting to impound my car because of the permit copy..i told them n they advised i should do it this side then they will reimburse me..fine I did both license n registration plate with my money n sent them invoice but i haven’t received my money n when i texted last week they told me I am gonna get it this week n it’s already Friday..I texted them and they ignoring me can you please help me
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2026, 09:57
Motus ISUZU Kimberley
I brought a car from Motus ISUZU at Kimberly in December..last week of December they called me to let me know that my car will delay delivery because of shortage from their drivers fine I understood..my car arrived in January first week and it came with a permit and no service history book..I called the after 21 days for permit renewal which the my did and I called them after another 21 days to renew and they did but I was stopped by police wanting to impound my car because of the permit copy..i told them n they advised i should do it this side then they will reimburse me..fine I did both license n registration plate with my money n sent them invoice but i haven’t received my money n when i texted last week they told me I am gonna get it this week n it’s already Friday..I texted them and they ignoring me can you please help me
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