Motus Select
Claimed Business
AI Review Summary
Based on recent customer reviews, Motus Select faces severe criticism across multiple dealership locations. Customers consistently report delayed or incomplete vehicle registration and missing NATIS documents, leaving buyers unable to legally drive their purchases. Refund and settlement processes are described as painfully slow with minimal communication. Several buyers report being sold vehicles with undisclosed accident history, mismatched engine numbers, or false service records, raising serious safety and trust concerns. After-sales support is widely regarded as unresponsive, with staff ignoring calls, emails, and WhatsApp messages once the sale is concluded.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
109 hours 6 minutesAverage Time To Reply
-50 NPSRecommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 110 hours 49 min to reply
TrustIndex
0
Score
Ranking
#44
in Automotive
Avg Reply
109 hours 6 minutes
NPS Score
-50
Recommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 110 hours 49 min to reply
Review Distribution
1.3|28 Reviews
May '25 - Apr '26
5(4.2%)
4(0%)
3(4.2%)
2(8.3%)
1(83.3%)
5(4.2%)
4(0%)
3(4.2%)
2(8.3%)
1(83.3%)
Frequently Asked Questions About Motus Select
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (28)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSK
Sophy K
1 reviews | Active since Jan 2020
15 Mar 2026, 15:43
Horrible customer service
For a first time buyer I really thought my experience will be smooth and easy however I've had such a bad service that I will never recommend Motus select to anyone. I bought a car on the 19th December 2025 with Motus select in Rustenburg T/A Maemo motors. I was told that I should bring the car back anytime from the 5th January 2026 so that they can replace the brake pads and get my car documents and service book. I then collected the car on the 20th December 2025. On the 5th January 2026 I notified the sales man (Werner) that I will be coming on the 9th to replace the break pads and he confirmed that I can. On the 9th as agreed I brought the car in the morning and they took me to the mall to wait for the car to be done. At around 12h30 I followed up with Werner to find out how far are they, he said he is going to check with the workshop. I waited for him to provide feedback as I told him I have to go to Polokwane for a wedding once they are done. He gave me feedback at around 13h15 and said the mechanic is on lunch and he will come back at 15h00 and he will finish the car he was working on first then attend to mine, I told Werner that I won't be able to wait until then and they said I can come take the car and bring it back before end of February. I was told that the car registration is not done yet because the was a strike at Rustenburg traffic department and I will get my papers when I come to replace the brake pads. I will also get the spare key and service book then. On the 12 February 2026 I notified Werner that I will be bringing the car on the 16th February 2026 and he agreed and I told him that I want everything to be sorted when I come on that day, he didn't have a problem with that. On the 17th my sister dropped the car at the dealership for them to replace the brake pads as I was traveling with work. On the 21st I told him I am coming to collect the car documents, spare key and service book. He told me that the salesman who traded the car in has resigned and they don't know where the spare key is and the service book but they will cut the spare key for me. On the 22nd when I went to get the car documents he told me that they were not able to get me number plates and disc for the car in North West because my address is for Free state so I should do the number plates and disc in Free state and send them the invoice to refund me. They gave me the Natis and I left as the issue with the service book was still a problem. On the 3rd I went to traffic department in Mahikeng to register the car and get new number plates, to my surprise when they took the car for roadworthy test it failed, I was to replace the tyre at the back on the left and the dim light on the right as it stays on bright all the time and not dim. I told Werner and he said to me the roadworthy test was done on the car and he sent me a dekra report that you can pay for sitting at the comfort of your home without taking the car to that roadworthy test. I replaced the tyre and the dim light as advised and took the car again for roadworthy test, on my second attempt I managed to get everything done and bought new number plates and got them fitted. I have sent all the invoices to the dealership as requested and I am still waiting for their response to this day. I got a not so well drafted reply from Duane advising me to sent my email to someone else of which I did and I am still waiting for a response. I ended up thinking that I get this kind of service because I am a woman and I am black because I have seen how Werner treats his white clients, he gives them the best and with me he failed to give me the bare minimum.
Helpful (0)
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Sophy K
1 reviews | Active since Jan 2020
15 Mar 2026, 15:43
Horrible customer service
For a first time buyer I really thought my experience will be smooth and easy however I've had such a bad service that I will never recommend Motus select to anyone. I bought a car on the 19th December 2025 with Motus select in Rustenburg T/A Maemo motors. I was told that I should bring the car back anytime from the 5th January 2026 so that they can replace the brake pads and get my car documents and service book. I then collected the car on the 20th December 2025. On the 5th January 2026 I notified the sales man (Werner) that I will be coming on the 9th to replace the break pads and he confirmed that I can. On the 9th as agreed I brought the car in the morning and they took me to the mall to wait for the car to be done. At around 12h30 I followed up with Werner to find out how far are they, he said he is going to check with the workshop. I waited for him to provide feedback as I told him I have to go to Polokwane for a wedding once they are done. He gave me feedback at around 13h15 and said the mechanic is on lunch and he will come back at 15h00 and he will finish the car he was working on first then attend to mine, I told Werner that I won't be able to wait until then and they said I can come take the car and bring it back before end of February. I was told that the car registration is not done yet because the was a strike at Rustenburg traffic department and I will get my papers when I come to replace the brake pads. I will also get the spare key and service book then. On the 12 February 2026 I notified Werner that I will be bringing the car on the 16th February 2026 and he agreed and I told him that I want everything to be sorted when I come on that day, he didn't have a problem with that. On the 17th my sister dropped the car at the dealership for them to replace the brake pads as I was traveling with work. On the 21st I told him I am coming to collect the car documents, spare key and service book. He told me that the salesman who traded the car in has resigned and they don't know where the spare key is and the service book but they will cut the spare key for me. On the 22nd when I went to get the car documents he told me that they were not able to get me number plates and disc for the car in North West because my address is for Free state so I should do the number plates and disc in Free state and send them the invoice to refund me. They gave me the Natis and I left as the issue with the service book was still a problem. On the 3rd I went to traffic department in Mahikeng to register the car and get new number plates, to my surprise when they took the car for roadworthy test it failed, I was to replace the tyre at the back on the left and the dim light on the right as it stays on bright all the time and not dim. I told Werner and he said to me the roadworthy test was done on the car and he sent me a dekra report that you can pay for sitting at the comfort of your home without taking the car to that roadworthy test. I replaced the tyre and the dim light as advised and took the car again for roadworthy test, on my second attempt I managed to get everything done and bought new number plates and got them fitted. I have sent all the invoices to the dealership as requested and I am still waiting for their response to this day. I got a not so well drafted reply from Duane advising me to sent my email to someone else of which I did and I am still waiting for a response. I ended up thinking that I get this kind of service because I am a woman and I am black because I have seen how Werner treats his white clients, he gives them the best and with me he failed to give me the bare minimum.
0
Replies (0)PS
Precious S
1 reviews | Active since Jan 2020
12 Mar 2026, 13:19
Renault East Rand Mall
Renault east rand mall neh. I am lost for words sshame.
Helpful (0)
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Precious S
1 reviews | Active since Jan 2020
12 Mar 2026, 13:19
Renault East Rand Mall
Renault east rand mall neh. I am lost for words sshame.
0
Replies (0)T
Themba
1 reviews | Active since Jan 2020
6 Mar 2026, 09:57
Motus ISUZU Kimberley
I brought a car from Motus ISUZU at Kimberly in December..last week of December they called me to let me know that my car will delay delivery because of shortage from their drivers fine I understood..my car arrived in January first week and it came with a permit and no service history book..I called the after 21 days for permit renewal which the my did and I called them after another 21 days to renew and they did but I was stopped by police wanting to impound my car because of the permit copy..i told them n they advised i should do it this side then they will reimburse me..fine I did both license n registration plate with my money n sent them invoice but i haven’t received my money n when i texted last week they told me I am gonna get it this week n it’s already Friday..I texted them and they ignoring me can you please help me
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Themba
1 reviews | Active since Jan 2020
6 Mar 2026, 09:57
Motus ISUZU Kimberley
I brought a car from Motus ISUZU at Kimberly in December..last week of December they called me to let me know that my car will delay delivery because of shortage from their drivers fine I understood..my car arrived in January first week and it came with a permit and no service history book..I called the after 21 days for permit renewal which the my did and I called them after another 21 days to renew and they did but I was stopped by police wanting to impound my car because of the permit copy..i told them n they advised i should do it this side then they will reimburse me..fine I did both license n registration plate with my money n sent them invoice but i haven’t received my money n when i texted last week they told me I am gonna get it this week n it’s already Friday..I texted them and they ignoring me can you please help me
0
Replies (0)PS
Precious S
1 reviews | Active since Jan 2020
5 Mar 2026, 09:49
Title: Ongoing Safety Issue Not Resolved – Fault Returned One Week After “Repair” | Extremely Poor Service
I am raising this complaint due to a serious and ongoing issue with my vehicle that has still not been properly resolved by the dealership, despite the car being taken in and “repaired.” My vehicle was serviced on 14 January 2026, and it is important to note that the car was driving perfectly prior to that service. I am a responsible owner and never miss or skip scheduled services. However, three days later on 17 January 2026, the vehicle experienced a starting issue. I contacted the dealership at 09:23 that morning and was told that someone would return my call, which unfortunately never happened. The problem occurred again on 25 February 2026 at 16:25, and I was advised that I could either bring the vehicle in or arrange for towing. As it was late, I asked whether I could drive the vehicle home and was told that I could do so at my own discretion. The following day, 26 February 2026, the issue happened again while I was driving to work. At that point I had no choice but to stop at the nearest petrol station and arrange towing, as the vehicle was no longer safe to drive. On 27 February 2026, I was informed that the vehicle had been repaired and was ready for collection. However, less than a week later on 04 March 2026, the exact same problem returned. The symptoms remain the same: • Warning lights appearing on the dashboard • Wheels locking when coming to a stop • Wheels locking again when attempting to move off • A loud abnormal noise when this occurs This clearly indicates that the issue was not properly diagnosed or resolved during the previous repair. What makes this even more frustrating is that this is not my first negative experience with this dealership. In May 2025, when I brought the vehicle in for service, a staff member named Sego contacted me to advise that my brake system needed replacement and that they would also repair a chip on my windscreen. I approved the work based on the quoted amount provided. However, when I arrived to collect my vehicle, I was informed that the quote had been incorrect and under-quoted, and although attempts were made to remove certain items, I still ended up paying more than the amount initially communicated. I have now attempted to bring the vehicle back again on Saturday, which is the only time I am able to attend due to work commitments. Unfortunately, the dealership has informed me that they cannot properly diagnose or fix the vehicle on weekends because they operate with skeleton staff. This is unacceptable, especially considering that I already had to take two days of emergency leave from work the previous week to deal with an issue that was supposedly fixed but clearly was not. At this stage, I am extremely concerned about: • The safety of the vehicle • The quality of workmanship • The lack of proper follow-up and accountability I expect Renault South Africa and the dealership management to urgently intervene, properly diagnose the vehicle, and provide a permanent resolution to this recurring fault. The service experience so far has been extremely disappointing, unprofessional, and far below what any customer should reasonably expect.
Helpful (0)
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Precious S
1 reviews | Active since Jan 2020
5 Mar 2026, 09:49
Title: Ongoing Safety Issue Not Resolved – Fault Returned One Week After “Repair” | Extremely Poor Service
I am raising this complaint due to a serious and ongoing issue with my vehicle that has still not been properly resolved by the dealership, despite the car being taken in and “repaired.” My vehicle was serviced on 14 January 2026, and it is important to note that the car was driving perfectly prior to that service. I am a responsible owner and never miss or skip scheduled services. However, three days later on 17 January 2026, the vehicle experienced a starting issue. I contacted the dealership at 09:23 that morning and was told that someone would return my call, which unfortunately never happened. The problem occurred again on 25 February 2026 at 16:25, and I was advised that I could either bring the vehicle in or arrange for towing. As it was late, I asked whether I could drive the vehicle home and was told that I could do so at my own discretion. The following day, 26 February 2026, the issue happened again while I was driving to work. At that point I had no choice but to stop at the nearest petrol station and arrange towing, as the vehicle was no longer safe to drive. On 27 February 2026, I was informed that the vehicle had been repaired and was ready for collection. However, less than a week later on 04 March 2026, the exact same problem returned. The symptoms remain the same: • Warning lights appearing on the dashboard • Wheels locking when coming to a stop • Wheels locking again when attempting to move off • A loud abnormal noise when this occurs This clearly indicates that the issue was not properly diagnosed or resolved during the previous repair. What makes this even more frustrating is that this is not my first negative experience with this dealership. In May 2025, when I brought the vehicle in for service, a staff member named Sego contacted me to advise that my brake system needed replacement and that they would also repair a chip on my windscreen. I approved the work based on the quoted amount provided. However, when I arrived to collect my vehicle, I was informed that the quote had been incorrect and under-quoted, and although attempts were made to remove certain items, I still ended up paying more than the amount initially communicated. I have now attempted to bring the vehicle back again on Saturday, which is the only time I am able to attend due to work commitments. Unfortunately, the dealership has informed me that they cannot properly diagnose or fix the vehicle on weekends because they operate with skeleton staff. This is unacceptable, especially considering that I already had to take two days of emergency leave from work the previous week to deal with an issue that was supposedly fixed but clearly was not. At this stage, I am extremely concerned about: • The safety of the vehicle • The quality of workmanship • The lack of proper follow-up and accountability I expect Renault South Africa and the dealership management to urgently intervene, properly diagnose the vehicle, and provide a permanent resolution to this recurring fault. The service experience so far has been extremely disappointing, unprofessional, and far below what any customer should reasonably expect.
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Replies (0)dB
domicea B
1 reviews | Active since Jan 2020
3 Mar 2026, 16:16
No refund and no communication
Good Day, I'd like to express the urgency of the matter. I have not received confirmation nor my refund from Motus select Roodepoort. I have sent Duran the sale consultant WhatsApp messages , emailed Denzil and Duran and tried calling the store with no success. I've been told that the dealership principal Denzil is in meetings and I cannot seem to get hold of them at all. They have given me a company car Thursday evening and fetched it Monday afternoon after I repeatedly asked the consultant to make arrangements and collect the car when I contacted Wes bank Friday myself as there was no update nor communication from dealership and found out I was declined. But in regards to my deposit, bare minimum communication, I was promised to receive confirmation of refund yesterday and I still have not.
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domicea B
1 reviews | Active since Jan 2020
3 Mar 2026, 16:16
No refund and no communication
Good Day, I'd like to express the urgency of the matter. I have not received confirmation nor my refund from Motus select Roodepoort. I have sent Duran the sale consultant WhatsApp messages , emailed Denzil and Duran and tried calling the store with no success. I've been told that the dealership principal Denzil is in meetings and I cannot seem to get hold of them at all. They have given me a company car Thursday evening and fetched it Monday afternoon after I repeatedly asked the consultant to make arrangements and collect the car when I contacted Wes bank Friday myself as there was no update nor communication from dealership and found out I was declined. But in regards to my deposit, bare minimum communication, I was promised to receive confirmation of refund yesterday and I still have not.
0
Replies (0)TW
Tanya W
1 reviews | Active since Jan 2020
7 Jan 2026, 15:08
Warning to consumers considering purchasing a vehicle from Hyundai Strijdom Park
I am sharing my experience to warn other consumers and to seek accountability. In July 2024, I purchased a vehicle from Hyundai Strijdom Park and paid a deposit of R130,000.00. At the time of purchase, I specifically questioned the sales consultant, Priscilla, about why the vehicle was wrapped and whether it had any damage or issues. I was clearly advised that there was no damage, that the wrap was not hiding anything, and that the dealership would provide written confirmation if required. I also dealt with the Sales Manager, Mxolisi Ngwepe, and the Dealer Principal, Thabo Sekgantso. At no stage was I informed that the vehicle had been in an accident or was written off. On 11 June 2025, I emailed Mr Sekgantso querying the wrap again, as it was peeling and poorly app**** and I wanted it removed. No response was received. After multiple attempts and no assistance from the dealership, I conducted my own investigation. I then discovered that the previous owner was OUTsurance. I immediately emailed Hyundai Strijdom Park requesting clarity and again asked for a response to my earlier email. Once again, no response was received. Due to the lack of transparency, I had the vehicle inspected by a panel beater. I was then informed that the vehicle had been in a serious accident and had been written off. This information was never disclosed to me at the time of sale. I escalated the matter to Motus Head Office on 22 September 2025. Only after Head Office was involved did the Dealer Principal contact me. On 1 October 2025, representatives visited me and confirmed that the vehicle should have been written off years ago. This means my family and children have been transported in a vehicle that was not roadworthy and potentially unsafe. I requested the full documentation relating to the vehicle’s history. This was refused. On 17 November 2025, I received a buy-back offer from Hyundai. However, the offer attempted to deduct “usage” despite the vehicle being written off and sold to me under false pretences. This is in direct conflict with Section 52(2) of the Consumer Protection Act, which provides that goods must be returned without penalty when the transaction is ******** or unfair. I responded to this offer on 18 November 2025 and, to date, have received no response. To add further insult, I was offered approximately R48,000 for a vehicle I paid significantly more for — after placing my family’s lives at risk due to the dealership’s failure to disclose critical information. This conduct raises serious concerns regarding ethics, transparency, and consumer safety. Motus presents itself as a reputable group, yet this experience reflects a complete disregard for consumer rights and safety. I am sharing this publicly so that other consumers can make informed decisions
Helpful (0)
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Tanya W
1 reviews | Active since Jan 2020
7 Jan 2026, 15:08
Warning to consumers considering purchasing a vehicle from Hyundai Strijdom Park
I am sharing my experience to warn other consumers and to seek accountability. In July 2024, I purchased a vehicle from Hyundai Strijdom Park and paid a deposit of R130,000.00. At the time of purchase, I specifically questioned the sales consultant, Priscilla, about why the vehicle was wrapped and whether it had any damage or issues. I was clearly advised that there was no damage, that the wrap was not hiding anything, and that the dealership would provide written confirmation if required. I also dealt with the Sales Manager, Mxolisi Ngwepe, and the Dealer Principal, Thabo Sekgantso. At no stage was I informed that the vehicle had been in an accident or was written off. On 11 June 2025, I emailed Mr Sekgantso querying the wrap again, as it was peeling and poorly app**** and I wanted it removed. No response was received. After multiple attempts and no assistance from the dealership, I conducted my own investigation. I then discovered that the previous owner was OUTsurance. I immediately emailed Hyundai Strijdom Park requesting clarity and again asked for a response to my earlier email. Once again, no response was received. Due to the lack of transparency, I had the vehicle inspected by a panel beater. I was then informed that the vehicle had been in a serious accident and had been written off. This information was never disclosed to me at the time of sale. I escalated the matter to Motus Head Office on 22 September 2025. Only after Head Office was involved did the Dealer Principal contact me. On 1 October 2025, representatives visited me and confirmed that the vehicle should have been written off years ago. This means my family and children have been transported in a vehicle that was not roadworthy and potentially unsafe. I requested the full documentation relating to the vehicle’s history. This was refused. On 17 November 2025, I received a buy-back offer from Hyundai. However, the offer attempted to deduct “usage” despite the vehicle being written off and sold to me under false pretences. This is in direct conflict with Section 52(2) of the Consumer Protection Act, which provides that goods must be returned without penalty when the transaction is ******** or unfair. I responded to this offer on 18 November 2025 and, to date, have received no response. To add further insult, I was offered approximately R48,000 for a vehicle I paid significantly more for — after placing my family’s lives at risk due to the dealership’s failure to disclose critical information. This conduct raises serious concerns regarding ethics, transparency, and consumer safety. Motus presents itself as a reputable group, yet this experience reflects a complete disregard for consumer rights and safety. I am sharing this publicly so that other consumers can make informed decisions
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Replies (0)KK
Kagiso K
1 reviews | Active since Jan 2020
27 Dec 2025, 10:46
From Routine Service to Absolute Nightmare
A month of frustration and disappointment. Took my vehicle (2023 Renault Captur Intens) to Motus Select Roodepoort on the morning of 28Nov25 for what was meant to be a normal 15,000km service, despite the vehicle still being 1,300km away from its next Service. Poor communication, someone dropping the ball by NOT ordering the required part, wrong parts being ordered, terrible service. Still without my car
Helpful (0)
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Kagiso K
1 reviews | Active since Jan 2020
27 Dec 2025, 10:46
From Routine Service to Absolute Nightmare
A month of frustration and disappointment. Took my vehicle (2023 Renault Captur Intens) to Motus Select Roodepoort on the morning of 28Nov25 for what was meant to be a normal 15,000km service, despite the vehicle still being 1,300km away from its next Service. Poor communication, someone dropping the ball by NOT ordering the required part, wrong parts being ordered, terrible service. Still without my car
0
Replies (0)MV
Mpendulo V
1 reviews | Active since Jan 2020
15 Dec 2025, 21:01
I regret buying at this place
I bought a vehicle at Motus Vereeniging and paid cash. I've been for registration papers for almost a month now. As a result I can't register the vehicle for the purpose it was bought for.
Helpful (0)
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Mpendulo V
1 reviews | Active since Jan 2020
15 Dec 2025, 21:01
I regret buying at this place
I bought a vehicle at Motus Vereeniging and paid cash. I've been for registration papers for almost a month now. As a result I can't register the vehicle for the purpose it was bought for.
0
Replies (0)