SK
Sophy K
Active since Dec 2018
4
Reviews
0
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Reviews
4 reviews1 month ago
Horrible customer service
For a first time buyer I really thought my experience will be smooth and easy however I've had such a bad service that I will never recommend Motus select to anyone. I bought a car on the 19th December 2025 with Motus select in Rustenburg T/A Maemo motors. I was told that I should bring the car back anytime from the 5th January 2026 so that they can replace the brake pads and get my car documents and service book. I then collected the car on the 20th December 2025. On the 5th January 2026 I notified the sales man (Werner) that I will be coming on the 9th to replace the break pads and he confirmed that I can. On the 9th as agreed I brought the car in the morning and they took me to the mall to wait for the car to be done. At around 12h30 I followed up with Werner to find out how far are they, he said he is going to check with the workshop. I waited for him to provide feedback as I told him I have to go to Polokwane for a wedding once they are done. He gave me feedback at around 13h15 and said the mechanic is on lunch and he will come back at 15h00 and he will finish the car he was working on first then attend to mine, I told Werner that I won't be able to wait until then and they said I can come take the car and bring it back before end of February. I was told that the car registration is not done yet because the was a strike at Rustenburg traffic department and I will get my papers when I come to replace the brake pads. I will also get the spare key and service book then. On the 12 February 2026 I notified Werner that I will be bringing the car on the 16th February 2026 and he agreed and I told him that I want everything to be sorted when I come on that day, he didn't have a problem with that. On the 17th my sister dropped the car at the dealership for them to replace the brake pads as I was traveling with work. On the 21st I told him I am coming to collect the car documents, spare key and service book. He told me that the salesman who traded the car in has resigned and they don't know where the spare key is and the service book but they will cut the spare key for me. On the 22nd when I went to get the car documents he told me that they were not able to get me number plates and disc for the car in North West because my address is for Free state so I should do the number plates and disc in Free state and send them the invoice to refund me. They gave me the Natis and I left as the issue with the service book was still a problem. On the 3rd I went to traffic department in Mahikeng to register the car and get new number plates, to my surprise when they took the car for roadworthy test it failed, I was to replace the tyre at the back on the left and the dim light on the right as it stays on bright all the time and not dim. I told Werner and he said to me the roadworthy test was done on the car and he sent me a dekra report that you can pay for sitting at the comfort of your home without taking the car to that roadworthy test. I replaced the tyre and the dim light as advised and took the car again for roadworthy test, on my second attempt I managed to get everything done and bought new number plates and got them fitted. I have sent all the invoices to the dealership as requested and I am still waiting for their response to this day. I got a not so well drafted reply from Duane advising me to sent my email to someone else of which I did and I am still waiting for a response. I ended up thinking that I get this kind of service because I am a woman and I am black because I have seen how Werner treats his white clients, he gives them the best and with me he failed to give me the bare minimum.
53 replies
1 month ago
Bad communication
I placed an order online for a sneaker and skirt on the 1st March 2026 and opted for my order to be delivered to the nearest store for collection. On the 3rd of March 2026 their customer care sent me an email saying that my order is delayed and should allow atleast 3 more days for delivery. To this day I haven't received my order, I tried calling their customer service line and that didn't bear any fruits. I emailed the customer care replying to the email they sent regarding the delay and I ask the progress of my order. The person that rep**** said they will follow-up with the courier company and find out what is the delay and they get back to me. I am still waiting for them to get back to me to this day, the event I was going to wear those things has passed even😡😡. I really believed in Old Khaki's service as it was not the 1st time I ordered online with them.
0 replies
33 months ago
Worst service ever
I bought a Defy microwave from house & home on the 21st September 2021 and was advised that it has 2 years guarantee. The microwave was working very well until recently, beginning of June we started having a problem with that microwave,it was no longer warming food at all. We then called the store at Goldfields mall where we bought that microwave and we were sent from pillar to post. Eventually we were told to bring that microwave in for repairs and we did on the 19th June 2023. When we got to the store we had the microwave in a trolley from the parking lot as it was heavy, we were assisted by the same lady who sold us that microwave in 2021. Her name is Jennifer, she looked very annoyed and nit interested in assisting us. We then explained what was wrong with that microwave, she took it out of the trolley and as she took it out she dropped it on the floor and the security guard was so shocked and another store assistant. The security advised that she must include that she dropped the microwave but she refused and that really shocked us as we wanted to know if it didn't cause any damage. They took the microwave in on the 19th June 2023 and the following day we got a job cut number on the 20th June 2023. On the 28th June 2023 we were called to come and collect the microwave and when we got to the store,we were told to wait because the is a mixed-up with paperwork. We waiting for 2 hours and they were now rushing to assist me as it was knock off time. They tested the microwave for few seconds and it made a funny sound but was advised it works. We were not happy with the sound that came out of the microwave but we took it anyway. When we got home we tried warming food to test the microwave but the sound got worse and the microwave smelled like a burning tyre. We went back to Jennifer the following day and she advised that she will call us, we waited and waited for her call but she called few days later to advise on when we should bring the microwave again and we took the microwave in again on the 5th July 2023 as instructed by Jennifer and later on the day we got another job cut for repairs. On the 11th July we were called to come collect the microwave. On the 12th July 2023 I went to the store and spoke to the store manager regarding my concern with this microwave, I asked if I encounter a challenge with this microwave because Jennifer dropped the microwave how am I going to be assisted. I didn't get a solid answer regarding this matter. I left the store and on the 13th I got a call from a very rude guy by the name of Andrew who claim to be a senior manager at Defy of which I doubt his position based on the way he spoke to me and his poor customer service. Andrew advised that there's nothing wrong with that microwave and he said I won't be credited regardless of the branch I will go to. He mentioned that in order for that microwave to be tested and fixed again I have to pay R420 and mentioned he has been a manager for 30 years of which I don't understand how is that relevant. I asked me to send me a written confirmation of what he told me regarding the repair of the microwave and rudely refused and hung up the phone in my ear. After the call ended I got another job cut that my query is resolved and completed. I am really not angry at the service I got from Defy and House & Home branch in Goldfields mall Welkom, their customer service is very very poor and their staff is the worst people you can deal with, their rudeness and unprofessionalism will put the companies name into disrepute.
0 replies
89 months ago
Bad client service
I had a very bad experience with one of the client care agents on the Thursday morning, I ordered something online for the first time and when I got my order number I realised that my delivery address was wrong so I called in to change my address however the agent that was assisting me was very rude, he asked for my ID number to verify if I was the right person calling then I did, he asked for my number and I provided it. He wanted me to confirm the old address that I was using before he can assist me in changing to the new address, I gave him the address that I knew however he kept on telling me that it's a wrong address he wants the full street name and the area and when I checked my invoice the address that homechoice has as my delivery address it's the same one that I was giving the agent. What annoyed me the most is the attitude he was giving me, he said there's nothing he can do for me until I can remember the full address and next time I must send an email to change my address. Why should I struggle to change my address because my order has to be delivered and if my address is wrong how am I gonna get my order? I cancelled my order because of the service I got from your agent and I won't be ordering anything from Homechoice ever again.
105 replies
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