OK
Old Khaki
Claimed Business
OK
AI Review Summary
Based on recent customer reviews, Old Khaki receives strong praise for friendly and helpful in-store staff at select locations, with individual employees singled out for excellent service. However, the brand faces significant criticism around its online shopping experience, including failed deliveries, missing order confirmations, and lengthy refund processes. Product quality concerns have also surfaced, particularly around discolouration of shirts and uncomfortable footwear. Additionally, an in-store experience at one location left a customer feeling unwelcome due to insensitive handling of size enquiries, raising concerns about inclusivity.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.9|15 Reviews
May '25 - Apr '26
5(21.4%)
4(0%)
3(0%)
2(14.3%)
1(64.3%)
5(21.4%)
4(0%)
3(0%)
2(14.3%)
1(64.3%)
Frequently Asked Questions About Old Khaki
Based on recent customer reviews, Old Khaki receives strong praise for friendly and helpful in-store staff at select locations, with individual employees singled out for excellent service. However, the brand faces significant criticism around its online shopping experience, including failed deliveries, missing order confirmations, and lengthy refund processes. Product quality concerns have also surfaced, particularly around discolouration of shirts and uncomfortable footwear. Additionally, an in-store experience at one location left a customer feeling unwelcome due to insensitive handling of size enquiries, raising concerns about inclusivity.
Old Khaki has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked Old Khaki across 293 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSK
Sophy K
1 reviews | Active since Jan 2020
15 Mar 2026, 15:04
Bad communication
I placed an order online for a sneaker and skirt on the 1st March 2026 and opted for my order to be delivered to the nearest store for collection. On the 3rd of March 2026 their customer care sent me an email saying that my order is delayed and should allow atleast 3 more days for delivery. To this day I haven't received my order, I tried calling their customer service line and that didn't bear any fruits. I emailed the customer care replying to the email they sent regarding the delay and I ask the progress of my order. The person that rep**** said they will follow-up with the courier company and find out what is the delay and they get back to me. I am still waiting for them to get back to me to this day, the event I was going to wear those things has passed even😡😡. I really believed in Old Khaki's service as it was not the 1st time I ordered online with them.
Helpful (0)
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Sophy K
1 reviews | Active since Jan 2020
15 Mar 2026, 15:04
Bad communication
I placed an order online for a sneaker and skirt on the 1st March 2026 and opted for my order to be delivered to the nearest store for collection. On the 3rd of March 2026 their customer care sent me an email saying that my order is delayed and should allow atleast 3 more days for delivery. To this day I haven't received my order, I tried calling their customer service line and that didn't bear any fruits. I emailed the customer care replying to the email they sent regarding the delay and I ask the progress of my order. The person that rep**** said they will follow-up with the courier company and find out what is the delay and they get back to me. I am still waiting for them to get back to me to this day, the event I was going to wear those things has passed even😡😡. I really believed in Old Khaki's service as it was not the 1st time I ordered online with them.
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Betty S
1 reviews | Active since Jan 2020
15 Nov 2025, 03:24
Old khaki useless online store
What a disappointing online experience. Went online ordered two shirts which showed available on their system, one shirt was R399 the other was R349 Total R748 so I had a voucher of R100 which I used and payed R650.44 so when they sent the order I received one shirt of R349 the other is out of stock no one from old khaki called to let me know if perhaps I would like an alternative I had to be the one to email and find out why are they sending one shirt when I ordered two, they reply by saying out of stock mind you on the app it was in stock, and it will take days to have it sorted out I opted for a refund as this is a gift for my husband I was disappointed. Now that they have refunded me no one called and communicated anything I just get a bank notification of R299 refund for a shirt of R399 what about the voucher used? Are they not supposed to ring the voucher with the available shirt and refund me back R399? Now they have R350 for the one shirt and my R100 voucher on their system for an order of R350 basically I paid R450 for a R349 shirt they don’t even offer me back my voucher of R100 which I can still use. The worst online store can you refund me back my R100 or give me back my voucher
Helpful (0)
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Betty S
1 reviews | Active since Jan 2020
15 Nov 2025, 03:24
Old khaki useless online store
What a disappointing online experience. Went online ordered two shirts which showed available on their system, one shirt was R399 the other was R349 Total R748 so I had a voucher of R100 which I used and payed R650.44 so when they sent the order I received one shirt of R349 the other is out of stock no one from old khaki called to let me know if perhaps I would like an alternative I had to be the one to email and find out why are they sending one shirt when I ordered two, they reply by saying out of stock mind you on the app it was in stock, and it will take days to have it sorted out I opted for a refund as this is a gift for my husband I was disappointed. Now that they have refunded me no one called and communicated anything I just get a bank notification of R299 refund for a shirt of R399 what about the voucher used? Are they not supposed to ring the voucher with the available shirt and refund me back R399? Now they have R350 for the one shirt and my R100 voucher on their system for an order of R350 basically I paid R450 for a R349 shirt they don’t even offer me back my voucher of R100 which I can still use. The worst online store can you refund me back my R100 or give me back my voucher
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Beko S
1 reviews | Active since Jan 2020
10 Oct 2025, 07:59
Poor customer service
I ordered online through old khaki in September it was meant to be delivered in Gateway mall Durban but till today i haven't received it No communication from the company or store They online tracking system is still saying out for delivery for the last 7days No one is giving me any feed back I have sent emails to they customer service no one is saying anything besides thay will get bak to me Yesterday I spoke to a Requel on the phone from customer service who was going to get back to me but never did The service is insanely poor I dnt know if my order was lost or they are just plain old ****** This is very unexpected from such a big company Its so frustrating honestly
Helpful (0)
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Beko S
1 reviews | Active since Jan 2020
10 Oct 2025, 07:59
Poor customer service
I ordered online through old khaki in September it was meant to be delivered in Gateway mall Durban but till today i haven't received it No communication from the company or store They online tracking system is still saying out for delivery for the last 7days No one is giving me any feed back I have sent emails to they customer service no one is saying anything besides thay will get bak to me Yesterday I spoke to a Requel on the phone from customer service who was going to get back to me but never did The service is insanely poor I dnt know if my order was lost or they are just plain old ****** This is very unexpected from such a big company Its so frustrating honestly
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Sibongile P
1 reviews | Active since Jan 2020
15 Sept 2025, 15:31
Excellent customer service
Today we received the best customer service from Zinhle at Old khaki in Nicolway, Bryanston. She served us with a smile and was very helpful. 10/10 to Zinhle
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Sibongile P
1 reviews | Active since Jan 2020
15 Sept 2025, 15:31
Excellent customer service
Today we received the best customer service from Zinhle at Old khaki in Nicolway, Bryanston. She served us with a smile and was very helpful. 10/10 to Zinhle
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Simphiwe M
1 reviews | Active since Jan 2020
7 Sept 2025, 11:49
Flip flops very uncomfortable
I bought flip flops they are very painful and uncomfortable after one wear I couldn’t bear wear them ever again, they look comfortable until you wear them
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Simphiwe M
1 reviews | Active since Jan 2020
7 Sept 2025, 11:49
Flip flops very uncomfortable
I bought flip flops they are very painful and uncomfortable after one wear I couldn’t bear wear them ever again, they look comfortable until you wear them
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