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Francois B
1 reviews | Active since Feb 2017
22 May 2026, 09:07
No Service, No Callback
I've requested a service consultant to contact me 3 times now via the website for the past 2 weeks as I am interested in a Service Plan, NO-ONE has called to date. If it's this difficult to buy the product, how difficult would it be to submit a potential claim.
Helpful (0)
Replies (2)0
Replies (2)
MotoVantage's replyOfficial
22 May 2026, 09:45Hello Francois ,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Best regards,
MotoVantage's reply22 May 2026, 09:45
Official
Hello Francois ,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Best regards,
MotoVantage's replyOfficial
28 May 2026, 08:35Hello Francois ,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused.
We understand how disappointing it must have been not to receive a response after multiple requests, especially when you were interested in taking up a Service Plan. This is certainly not the level of service we aim to provide.
We can confirm that a member of our call centre team has now been in contact with you to assist with your enquiry and guide you through the Service Plan options. We trust that your query has been addressed and that you were provided with the necessary information to proceed.
Your feedback is highly valued, as it helps us identify areas where we need to improve our processes and response times. Please rest assured that your experience has been escalated internally to prevent a recurrence.
Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused.
We understand how disappointing it must have been not to receive a response after multiple requests, especially when you were interested in taking up a Service Plan. This is certainly not the level of service we aim to provide.
We can confirm that a member of our call centre team has now been in contact with you to assist with your enquiry and guide you through the Service Plan options. We trust that your query has been addressed and that you were provided with the necessary information to proceed.
Your feedback is highly valued, as it helps us identify areas where we need to improve our processes and response times. Please rest assured that your experience has been escalated internally to prevent a recurrence.
Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Best regards,
MotoVantage's reply28 May 2026, 08:35
Official
Hello Francois ,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused.
We understand how disappointing it must have been not to receive a response after multiple requests, especially when you were interested in taking up a Service Plan. This is certainly not the level of service we aim to provide.
We can confirm that a member of our call centre team has now been in contact with you to assist with your enquiry and guide you through the Service Plan options. We trust that your query has been addressed and that you were provided with the necessary information to proceed.
Your feedback is highly valued, as it helps us identify areas where we need to improve our processes and response times. Please rest assured that your experience has been escalated internally to prevent a recurrence.
Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused.
We understand how disappointing it must have been not to receive a response after multiple requests, especially when you were interested in taking up a Service Plan. This is certainly not the level of service we aim to provide.
We can confirm that a member of our call centre team has now been in contact with you to assist with your enquiry and guide you through the Service Plan options. We trust that your query has been addressed and that you were provided with the necessary information to proceed.
Your feedback is highly valued, as it helps us identify areas where we need to improve our processes and response times. Please rest assured that your experience has been escalated internally to prevent a recurrence.
Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Best regards,