T
Tendani
Active since Feb 2022
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Extremely disappointed with Toyota Vantage Insurance claim handling and excessive repair quote
I have been insured with Toyota Vantage Insurance for over three years, but my recent experiences have left me extremely disappointed and frustrated. Over this period, I have attempted to submit three separate claims for minor scratches on my vehicle. Each time, my claims were rejected on the basis that the scratches were allegedly bigger than 15 cm. I personally measured the scratches and provided accurate information, yet my claims were still declined. Most recently, I submitted a claim for a very small white paint scratch on my vehicle that is less than 2 cm long. I even provided clear photos with a ruler to show the exact size. However, not only was my claim rejected again with the explanation that the scratch exceeded the allowed size (which is factually incorrect), but I was also provided with a repair quotation of approximately R19,000 for something that other repairers have quoted at around R2,000. This raises serious concerns about the fairness, transparency, and credibility of the assessment process. The damage is extremely minor, and the quoted amount is unreasonable and excessive. As a loyal customer of three years, I expected fair treatment and honest assessments. Instead, I feel misled and unsupported when I genuinely need assistance.
53 replies
23 months ago
I was looking for a more affordable and good insurance plan and Nathan Chetty offered me just that
I was looking for a more affordable and good insurance plan and Nathan Chetty offered me just that. He took his time to explain the options and we even did cross comparisons, which I felt was amazing because by the end of the phone call I was very pleased with the deal I was getting and the added benefits. Thank you once again.
53 replies
36 months ago
Madimetja Kekana offered me the best service, I called to cancel my policy but he was very understanding and patient to explain the disadvantages and advantages of the cover I had
Madimetja Kekana offered me the best service, I called to cancel my policy but he was very understanding and patient to explain the disadvantages and advantages of the cover I had. Thank you for your remarkable service
53 replies
40 months ago
I would like to write a review about 1st for Women
I would like to write a review about 1st for Women. Simphiwe Mathebula was by far the best consultant I have ever spoken to. She was patient, gave detailed explanations and honestly went an extra mile to make sure I was satisfied by the end of the call. So thank you 😊
132 replies
Review Distribution
5 Star
4 (80%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (20%)