JR
Johannesburg Road Agency
Unclaimed Business
Government & Ombudsman Services|1.2|5 Reviews (last 12 months)|This business does not respond to reviews
JR
Johannesburg Road Agency
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Johannesburg Road Agency
Johannesburg Road Agency has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Johannesburg Road Agency across 63 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEK
Eric K
1 reviews | Active since Jan 2020
11 Nov 2025, 06:49
JRA causing deliberate obstructions which has & will result in severe flooding
The property I reside at in Fountainbleau Randburg flooded severely causing many damages, earlier this year. It was suspected that the JRA caused a blockage along the Klein Jukskei river stretching along around 30 properties. I have video evidence showing that currently the river has risen, the concrete pipes JRA installed are starting to block up & even the motor bridges has obstructions which will cause blockages very soon. This situation is dangerous, unacceptable & downright stressful! I cannot understand who instructed these fools (JRA) to create this problem?? They should remove this obstruction & rather install flood cages behind the affected properties along the river
Helpful (0)
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Eric K
1 reviews | Active since Jan 2020
11 Nov 2025, 06:49
JRA causing deliberate obstructions which has & will result in severe flooding
The property I reside at in Fountainbleau Randburg flooded severely causing many damages, earlier this year. It was suspected that the JRA caused a blockage along the Klein Jukskei river stretching along around 30 properties. I have video evidence showing that currently the river has risen, the concrete pipes JRA installed are starting to block up & even the motor bridges has obstructions which will cause blockages very soon. This situation is dangerous, unacceptable & downright stressful! I cannot understand who instructed these fools (JRA) to create this problem?? They should remove this obstruction & rather install flood cages behind the affected properties along the river
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Nov 2025, 06:34
NO SERVICE FROM JRA! (Johannesburg Road Agency)
We've been reporting the damaged road on our daily commute since February 2025, but unfortunately, the issue remains unresolved. Despite multiple escalations through the call center team, numerous emails, WhatsApp messages, and phone calls, we've been met with empty promises and no tangible action. It's disheartening to feel like our concerns are being ignored, especially when there's no service to complain about in the first place. We urge immediate attention to this matter."
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
4 Nov 2025, 06:34
NO SERVICE FROM JRA! (Johannesburg Road Agency)
We've been reporting the damaged road on our daily commute since February 2025, but unfortunately, the issue remains unresolved. Despite multiple escalations through the call center team, numerous emails, WhatsApp messages, and phone calls, we've been met with empty promises and no tangible action. It's disheartening to feel like our concerns are being ignored, especially when there's no service to complain about in the first place. We urge immediate attention to this matter."
0
Replies (0)JA
JEFFERSON A
1 reviews | Active since Jan 2020
30 Sept 2025, 06:39
Claim rejection : Claim Number:ADRS00013469
Reference number:40891 Claim Number:ADRS00013469 Claim was rejected for more reason ,all documentation was submitted and suddenly they use their terms and conditions as backup. I am a tax payer for 2 decades and not 1 day or 1 month that I did not pay tax in South Africa,and now claiming for the damage roads used and there is a lack of funds for amount claims and repair of the roads .
Helpful (0)
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JEFFERSON A
1 reviews | Active since Jan 2020
30 Sept 2025, 06:39
Claim rejection : Claim Number:ADRS00013469
Reference number:40891 Claim Number:ADRS00013469 Claim was rejected for more reason ,all documentation was submitted and suddenly they use their terms and conditions as backup. I am a tax payer for 2 decades and not 1 day or 1 month that I did not pay tax in South Africa,and now claiming for the damage roads used and there is a lack of funds for amount claims and repair of the roads .
0
Replies (0)AN
Ameshai N
1 reviews | Active since Jan 2020
3 Jun 2025, 07:17
Concerns regarding poor service delivery / Please fix our street drainage - Ref#5524891😢
Hi. I am writing to express my disappointment and frustration with the poor service delivery I have experienced from KRA. Despite my efforts to access your escalation process, I have encountered long wait times, unhelpful staff, lack of transparency. I understand that government institutions play a vital role in serving citizens, and I believe that every citizen deserves efficient, respectful, and effective service. Unfortunately, my experience fell short of these expectations. I kindly request that you have sense of urgency an take necessary steps to improve service delivery or improve your service level. I would appreciate it if you could provide me with turnaround time for this issue raised to be effectively dealt an resolved? I look forward to hearing from you soon. Regards Ameshai _ 073 240 6074 ------------ On Thu, 15 May 2025, 15:29 Ameshai Nkuna, <ameshaingelosi@gmail.com> wrote: I keep trying to clean an unblock it but it's too much dirt. Still waiting for your maintenance employees help🥴 On Mon, 12 May 2025, 15:53 hotline, <hotline@jra.org.za> wrote: Greetings , Please assist with below email . Regards JRA:CRM ------ Subject: Re: FW: FW: Please fix our street drainage - Ref#5524891 Hi. When will your maintenance employees return to clear or unblock the next storm water drain behind my back wall yard ? It's now been three weeks as they had promised to return ? On Fri, 25 Apr 2025, 10:59 Ameshai Nkuna, <ameshaingelosi@gmail.com> wrote: Hello. They came last night to clean the drainage and also advised its not blocked however they will need to return again today to check what causes the blockage interlinked to my stormwater pipe/hole. As per attached, They will first start checking and clearing/cleaning the storm water drainage which is located just behind my house wall (at the back) as it might also be the cause before checking other ones in the land grab space. See attached for the one behind my back house wall -------- On Thu, 24 Apr 2025, 10:09 hotline, <hotline@jra.org.za> wrote: Good day Please assist, #5524891. Regards, Nonsikelelo Ngubane Customer Relations Officer Johannesburg Roads Agency 75 Helen Joseph Street Cnr. Harrison Street Johannesburg 2001 hotline@jra.org.za www.jra.org.za From: Ameshai Nkuna <ameshaingelosi@gmail.com> Sent: 23 April 2025 20:57 To: hotline <hotline@jra.org.za> Subject: Re: FW: Please fix our street drainage Hi. Still no attendance or help, The blocked storm water drain is continuously damaging my property. See attached for today POOR SERVICE On Tue, 08 Apr 2025, 11:15 hotline, <hotline@jra.org.za> wrote: Greetings. Kindly note that resolution to your complaint is due on 2025-04-11. Should the matter not be resolved by the said established time then escalation to the responsible Regional Depot will be undertaken Kind Regards JRA Customer Relations Management. ------- Subject: Re: FW: Please fix our street drainage Hello. Is this query still being attended it must call call to log a new one ? It's almost a month now with no attendance or traction Regards Ameshai _ 073 240 7074 On Tue, 01 Apr 2025, 15:21 hotline, <hotline@jra.org.za> wrote: Greetings, As per our telephone conversation, Kindly assist with the email below. Regards JRA:CRM From: Ameshai Nkuna <ameshaingelosi@gmail.com> Sent: 24 March 2025 20:53 To: hotline <hotline@jra.org.za> Cc: Mbali Bhengu <limba.bhengu@gmail.com> Subject: Re: Please fix our street drainage Thanks. Attached is today's blockage or damage from rain. Regards On Mon, 24 Mar 2025, 09:05 hotline, <hotline@jra.org.za> wrote: Good day Kindly note that, Service Request #5524891 was successfully created. Regards JRA: CRM From: Ameshai Nkuna <ameshaingelosi@gmail.com> Sent: Thursday, March 13, 2025 3:40 PM To: hotline <hotline@jra.org.za> Cc: ameshai.nkuna@standardbank.co.za Subject: Please fix our street drainage Hi. Please help with fixing our street drainage system is the rainwater is affecting my yard when it rains hard. My address 95 Hedera Avenue Ennerdale Ext2 0732406074
Helpful (0)
|Replies (0)AN
Ameshai N
1 reviews | Active since Jan 2020
3 Jun 2025, 07:17
Concerns regarding poor service delivery / Please fix our street drainage - Ref#5524891😢
Hi. I am writing to express my disappointment and frustration with the poor service delivery I have experienced from KRA. Despite my efforts to access your escalation process, I have encountered long wait times, unhelpful staff, lack of transparency. I understand that government institutions play a vital role in serving citizens, and I believe that every citizen deserves efficient, respectful, and effective service. Unfortunately, my experience fell short of these expectations. I kindly request that you have sense of urgency an take necessary steps to improve service delivery or improve your service level. I would appreciate it if you could provide me with turnaround time for this issue raised to be effectively dealt an resolved? I look forward to hearing from you soon. Regards Ameshai _ 073 240 6074 ------------ On Thu, 15 May 2025, 15:29 Ameshai Nkuna, <ameshaingelosi@gmail.com> wrote: I keep trying to clean an unblock it but it's too much dirt. Still waiting for your maintenance employees help🥴 On Mon, 12 May 2025, 15:53 hotline, <hotline@jra.org.za> wrote: Greetings , Please assist with below email . Regards JRA:CRM ------ Subject: Re: FW: FW: Please fix our street drainage - Ref#5524891 Hi. When will your maintenance employees return to clear or unblock the next storm water drain behind my back wall yard ? It's now been three weeks as they had promised to return ? On Fri, 25 Apr 2025, 10:59 Ameshai Nkuna, <ameshaingelosi@gmail.com> wrote: Hello. They came last night to clean the drainage and also advised its not blocked however they will need to return again today to check what causes the blockage interlinked to my stormwater pipe/hole. As per attached, They will first start checking and clearing/cleaning the storm water drainage which is located just behind my house wall (at the back) as it might also be the cause before checking other ones in the land grab space. See attached for the one behind my back house wall -------- On Thu, 24 Apr 2025, 10:09 hotline, <hotline@jra.org.za> wrote: Good day Please assist, #5524891. Regards, Nonsikelelo Ngubane Customer Relations Officer Johannesburg Roads Agency 75 Helen Joseph Street Cnr. Harrison Street Johannesburg 2001 hotline@jra.org.za www.jra.org.za From: Ameshai Nkuna <ameshaingelosi@gmail.com> Sent: 23 April 2025 20:57 To: hotline <hotline@jra.org.za> Subject: Re: FW: Please fix our street drainage Hi. Still no attendance or help, The blocked storm water drain is continuously damaging my property. See attached for today POOR SERVICE On Tue, 08 Apr 2025, 11:15 hotline, <hotline@jra.org.za> wrote: Greetings. Kindly note that resolution to your complaint is due on 2025-04-11. Should the matter not be resolved by the said established time then escalation to the responsible Regional Depot will be undertaken Kind Regards JRA Customer Relations Management. ------- Subject: Re: FW: Please fix our street drainage Hello. Is this query still being attended it must call call to log a new one ? It's almost a month now with no attendance or traction Regards Ameshai _ 073 240 7074 On Tue, 01 Apr 2025, 15:21 hotline, <hotline@jra.org.za> wrote: Greetings, As per our telephone conversation, Kindly assist with the email below. Regards JRA:CRM From: Ameshai Nkuna <ameshaingelosi@gmail.com> Sent: 24 March 2025 20:53 To: hotline <hotline@jra.org.za> Cc: Mbali Bhengu <limba.bhengu@gmail.com> Subject: Re: Please fix our street drainage Thanks. Attached is today's blockage or damage from rain. Regards On Mon, 24 Mar 2025, 09:05 hotline, <hotline@jra.org.za> wrote: Good day Kindly note that, Service Request #5524891 was successfully created. Regards JRA: CRM From: Ameshai Nkuna <ameshaingelosi@gmail.com> Sent: Thursday, March 13, 2025 3:40 PM To: hotline <hotline@jra.org.za> Cc: ameshai.nkuna@standardbank.co.za Subject: Please fix our street drainage Hi. Please help with fixing our street drainage system is the rainwater is affecting my yard when it rains hard. My address 95 Hedera Avenue Ennerdale Ext2 0732406074
0
Replies (0)GK
G K
1 reviews | Active since Jan 2020
19 May 2025, 10:59
JRA insensitive to road user claims of pothole damages
So as a fully insured motorist on the roads in Johannesburg, I hit a pothole or potholes to be more accurate, along Winnie Mandela Drive (former William Nicol Drive), just after Monte Casino as you head towards the N1 Western Bypass, opposite the Design Quarters. This morning I have received the message of REJECTION OF CLAIM simply because Winnie Mandela Drive does fall within the Johannesburg Roads Agency's jurisdiction (yes, you heard that right - Winnie Mandela Drive does not fall under JRA or so we are made to believe). When I passed through the same spot, the potholes have been magically fixed. I therefore wish to put the following facts on public record and I will pursue other avenues to ensure that innocent motorists do not continue to get prejudiced by such things: 1. Firstly, the incident in question happened on the 30th April 2025 and my claim was submitted to JRA, accordingly, on the 3rd May 2025. 2. It took JRA more than 2 weeks to formally inform me of an outcome that my Claim has been rejected - those were the exact words written by a certain Shane Basikoro of an unknown entity called African Dawn Risk Solutions. The arrogance with which the letter was written by Shane Basikoro leaves a lot to be desired and I do not know how the JRA entrust matters of high sensitivity to less known entities who show no public relations whatsoever in matters concerning road usage and the safety of motorists. 3. The Letter of Rejection was written after the JRA formally requested me to obtain a NO-CLAIM letter from my insurance company who promptly obliged with same. Why did the JRA do that? Were they trying to prejudice my claim because that letter was formally requested and signed for. 4. They went on to obtain a plethora of other relevant documents from me as per the provisions of the JRA. Why did they do that if they knew that the road in question falls outside of JRA jurisdiction? 5. Why would JRA ask its clients to provide a NO-CLAIM letter from my insurance company over a comprehensively insured vehicle if they knew that the road in question does not fall under their jurisdiction. 6. Who, and how do we get in touch with the Gauteng Transport Department. Again Shane Basikoro at African Dawn Risk Solutions would arrogantly refer claimants to an entity with no public interaction on the matter of potholes and road safety in Johannesburg. 7. Why does it take the JRA more than 2 weeks to tell anybody who duly submits their claim that Winnie Mandela Drive falls outside the scope of Johannesburg Roads Agency's jurisdiction, according to Shane Basikoro.. 8. This morning, 19 May 2025, I have passed through site of incident and I have seen that the potholes in question have abruptly been repaired – It boggles the mind, that one day you report the matter of Potholes to JRA and the next day it's fixed but when you claim for pothole damage you get taken from pillar to post. Why? Who has repaired the potholes and who is the jurisdiction contact person for such? Why are we not informed about this during JRA's campaigns for road safety matters. 9. Most importantly why does the JRA formally requests for a NO-CLAIM letter from the Insurance Company before finally communicating what is clearly a public safety matter in messages that don't show compassion. This is obvious PREJUDICE. 10. I feel that I have been prejudiced and require escalation, either through the process of an Ombuds Appeal which must be formally communicated and guided by the JRA.
Helpful (0)
|Replies (0)GK
G K
1 reviews | Active since Jan 2020
19 May 2025, 10:59
JRA insensitive to road user claims of pothole damages
So as a fully insured motorist on the roads in Johannesburg, I hit a pothole or potholes to be more accurate, along Winnie Mandela Drive (former William Nicol Drive), just after Monte Casino as you head towards the N1 Western Bypass, opposite the Design Quarters. This morning I have received the message of REJECTION OF CLAIM simply because Winnie Mandela Drive does fall within the Johannesburg Roads Agency's jurisdiction (yes, you heard that right - Winnie Mandela Drive does not fall under JRA or so we are made to believe). When I passed through the same spot, the potholes have been magically fixed. I therefore wish to put the following facts on public record and I will pursue other avenues to ensure that innocent motorists do not continue to get prejudiced by such things: 1. Firstly, the incident in question happened on the 30th April 2025 and my claim was submitted to JRA, accordingly, on the 3rd May 2025. 2. It took JRA more than 2 weeks to formally inform me of an outcome that my Claim has been rejected - those were the exact words written by a certain Shane Basikoro of an unknown entity called African Dawn Risk Solutions. The arrogance with which the letter was written by Shane Basikoro leaves a lot to be desired and I do not know how the JRA entrust matters of high sensitivity to less known entities who show no public relations whatsoever in matters concerning road usage and the safety of motorists. 3. The Letter of Rejection was written after the JRA formally requested me to obtain a NO-CLAIM letter from my insurance company who promptly obliged with same. Why did the JRA do that? Were they trying to prejudice my claim because that letter was formally requested and signed for. 4. They went on to obtain a plethora of other relevant documents from me as per the provisions of the JRA. Why did they do that if they knew that the road in question falls outside of JRA jurisdiction? 5. Why would JRA ask its clients to provide a NO-CLAIM letter from my insurance company over a comprehensively insured vehicle if they knew that the road in question does not fall under their jurisdiction. 6. Who, and how do we get in touch with the Gauteng Transport Department. Again Shane Basikoro at African Dawn Risk Solutions would arrogantly refer claimants to an entity with no public interaction on the matter of potholes and road safety in Johannesburg. 7. Why does it take the JRA more than 2 weeks to tell anybody who duly submits their claim that Winnie Mandela Drive falls outside the scope of Johannesburg Roads Agency's jurisdiction, according to Shane Basikoro.. 8. This morning, 19 May 2025, I have passed through site of incident and I have seen that the potholes in question have abruptly been repaired – It boggles the mind, that one day you report the matter of Potholes to JRA and the next day it's fixed but when you claim for pothole damage you get taken from pillar to post. Why? Who has repaired the potholes and who is the jurisdiction contact person for such? Why are we not informed about this during JRA's campaigns for road safety matters. 9. Most importantly why does the JRA formally requests for a NO-CLAIM letter from the Insurance Company before finally communicating what is clearly a public safety matter in messages that don't show compassion. This is obvious PREJUDICE. 10. I feel that I have been prejudiced and require escalation, either through the process of an Ombuds Appeal which must be formally communicated and guided by the JRA.
0
Replies (0)MB
Mary-Ann Baatjes
1 reviews | Active since Jan 2020
12 Feb 2025, 15:26
Negligence
Such negligence to the traffic lights from Hillfox to Clearwater. I have lived in Wilgeheuwel for almost a year and it has not changed since.
Helpful (0)
|Replies (0)MB
Mary-Ann Baatjes
1 reviews | Active since Jan 2020
12 Feb 2025, 15:26
Negligence
Such negligence to the traffic lights from Hillfox to Clearwater. I have lived in Wilgeheuwel for almost a year and it has not changed since.
0
Replies (0)KM
Kedibone M
1 reviews | Active since Jan 2020
21 Jan 2025, 10:55
Tshepisong in Roodepoort JRA do the careless job next to my gate
Tshepisong in Roodepoort JRA do the careless job next to my gate.they do a sewerage bow infront the gate. So my car is nolonger the same.This has happened on the 08 November 2024 until now they haven't fix my car.
Helpful (0)
|Replies (0)KM
Kedibone M
1 reviews | Active since Jan 2020
21 Jan 2025, 10:55
Tshepisong in Roodepoort JRA do the careless job next to my gate
Tshepisong in Roodepoort JRA do the careless job next to my gate.they do a sewerage bow infront the gate. So my car is nolonger the same.This has happened on the 08 November 2024 until now they haven't fix my car.
0
Replies (0)MM
Maria M
1 reviews | Active since Jan 2020
14 Jan 2025, 07:52
Muddy roads and a trench on the street
I am staying in witpoortjie estate ,JRA and calgro m3 made an alternative road for us as we have a sink hole but JRA is not maintaining that road it has pothole it is hard to drive there the mud becomes too much when it is raining,baker street has a trench its over years it is not being fixed can we get help ,can jra priotise us .
Helpful (0)
|Replies (0)MM
Maria M
1 reviews | Active since Jan 2020
14 Jan 2025, 07:52
Muddy roads and a trench on the street
I am staying in witpoortjie estate ,JRA and calgro m3 made an alternative road for us as we have a sink hole but JRA is not maintaining that road it has pothole it is hard to drive there the mud becomes too much when it is raining,baker street has a trench its over years it is not being fixed can we get help ,can jra priotise us .
0
Replies (0)