Claim rejection : Claim Number:ADRS***9

Reference number:40891 Claim Number:ADRS***9 Claim was rejected for more reason ,all documentation was submitted and suddenly they use their terms and conditions as backup. I am a tax payer for 2 decades and not 1 day or 1 month that I did not pay tax in South Africa,and now claiming for the damage roads used and there is a lack of funds for amount claims and repair of the roads .