Mercedes Benz After Sales Support Deteriorated

Campaign to Help Restore Brand Mercedes Benz - My latest experience with the after sales support has been horrible compared to the early years. Mercedes Benz Bryanston has deteriorated in quality of service. I have a reference number from Mercedes Benz to back it up: Reference 21584571. My problem started when I booked in my car for service on the 17th March 2026. I received a confirmation in black and white, something that we have gotten accustomed to, from Mercedes Benz of the appointment and the 2 specific requests to (1-) service the car and (2-) restore 12V power to the cigarette lighter port. To my surprise the Mercedes Benz Bryanston service advisor (Lee) told me that they did not have the service request on their system despite it having originated from Mercedes Benz. So I immediately forwarded them their own email that had originated from Mercedes Benz which confirmed the booking schedule. She apologised and manually created a job sheet for my car. That was Red Flag No 1. At the end of the day Lee phoned me to come pick up the car and that both maintenance requests had successfully been addressed. I took the car home only to find that the second request on the manual job card was not done. I phoned Lee and again she apologised and said she had ordered the replacement part but forgot to tell me when I came in to collect the car. That Red Flag No 2. Unsatisfactory answer, but I chose to ignore that. So she rebooked my car in for the 9th April 2026 and requested that a campaign to replace the passenger airbag be done on the same day. I obliged. So once more, I took in the car in the morning of the 9th April and throughout the day Lee would phone me to update me everything was going according to schedule, fine. But wait for this. When Lee eventually called me to come fetch the car around 4:00PM and that the work orders had both been completed successfully it turned out that absolutely nothing had been done. So they received my car around 7:00AM, parked it the whole day and just gave it a wash and phoned me around 4:00PM to come fetch it. What a disgrace! I found out that this is what had happened when I took the car home and discovered the 12V port wasn’t fixed, phoned the dealer principal Louis Prinsloo, who told me there was not even a job card done for my car. He apologised. So everything that was told to me was BIG LIES from a reputable brand like Mercedes Benz and Louis apologised and asked me to bring the car again on Tuesday the 21st April and that he would personally take responsibility for it and promised to sort out the 12V port issue and carry out the airbag campaign as advised by Mercedes Benz. Louis even assured me that he had secured a replacement 12V port from Mercedes Benz in Eastgate. A guy called Igbal, the Workshop Manager followed up on this and took in the car as scheduled on the 21st April and guess what? Igbal did the campaign the whole day on the 21stand phoned me to come pick up the car this morning, the 22nd April 2026. He went on further to assure me that the workshop had managed to successfully replace the 12V port and carried out the airbag campaign, that he himself had physically done an inspection of the works. But guess what? I just came back from picking up my car from Mercedes Benz Bryanston and the 12V port was not done. At this stage I cannot even vouch for the replacement of the airbag and whether it was done or not. I think it’s all LIES. The LIES that I have had to endure with Mercedes Benz Bryanston over a 4-week period have made me realise just how bad things have deteriorated at Mercedes Benz. I have been a loyal Mercedes Benz Customer for over a decade but my latest experiences have made me to rethink. So here I’m calling out for “Save the Brand Mercedes Campaign”. Someone out there who is passionate about brand Mercedes Benz please join me on this campaign to save the brand. The car itself is an absolute charm to drive around but the people servicing our Mercedes Benz lately have been **********, with pure LIES some of which I couldn’t include in one complaint, something so disrespectful. It’s OK to not have a replacement spare part in the workshop at the time of a booking but to go on and LIE about things is very unprofessional and extremely disappointing from Mercedes Benz, to say the least. Why? Why? Why? I ask. This is the worst experience I’ve experienced over a very short time concerning a very expensive machine from Mercedes Benz. What a disgrace!