BareStep shoes are let down by lack of admin follow up!

I enjoy BareStep shoes and between my partner and myself we have bought numerous pairs, and enjoyed tremendous comfort.

However, our most recent order in December showed that their admin is not as good as their footwear.

For whatever reason, the shoes that were delivered to us were too small and couldn't be worn by either of us.

I have sent them four -mails requesting that they collect the shoes that don't fit and replace them with shoes one size larger.

I have had no response. I'm unable to wear the shoes or to find a phone number to engage with someone at BareStep in an effort to resolve the situation. At this stage I'm out of pocket and have 2 new pairs of shoes in my cupboard. Les Cohen