Very incompitent

My name is Singathini Gumede id 7404100542080. I had a loan with Barko and the loan was paid up around 2021 during the looting. I went to Barko Bara mall and they were working at Boysen's since the mall was affected by looting. I went there and paid R7311.45 which was outstanding. I was assisted by the manager Isabela to pay and i fought after that for a paid-up letter until I got it on the 24th January 2024. I do have that letter in my position, but I'm still listed for this account on my credit profile, and it is affecting me bad. I queried this with them and now they are issuing me with a prescribed letter. according to my understanding this letter means my debt is over 5 years and it was not paid. I paid for this account in full and don't want prescription letter. I want them to update my credit profile. The people I was dealing with here is Isabela, Glory, Busi and Yvonne.. Can you kindly get to the bottom of this. the amount i paid is the same amount they say I'm owing