THEY MAKE IT DIFFICULT TO CLAIM

I have been quiring about payment for shares for 2 years, last december i was told payment will be early this year, today when i called them they told me , the dateline is closed yet i didn't receive any correspondence regarding that i checked with them if my contact details are correct. Indeed they are correct but they agent told me there is nothing he can do. This is the worst service as i tried to invest but when it's time to pay they make it difficult to claim.