Khula Sizwe Application Process FAIL

This is about the Khula Sizwe application process: I helped register 3 family members before the closing date however their documents review process was left hanging as "pending review" until the applications closed. When I attempted to inquire as to how I can assist them complete the process, I was told the funds won't be received because the closing date has lapsed however, how is it the applicants fault that the documents review process took so long that the closing date lapsed? Provision should be made for those that applied before the closing date to still make their deposits. I tried to call the call centre before the closing date but no one ever picked up and I sent an email requesting assistance but unfortunately it was only replied to after the closing date. Additionally, the person (Ncumisa Nongabe) that was responding was extremely rude in his/her responses. Very dismal service offering through and through. I'm highly disappointed.