CM
Celiwe M
Active since Jun 2014
23
Reviews
0
Industries
Reviews
23 reviews4 months ago
Made me wait for nothing
Made me wait for nothing. I knock off at 4pm but because the sms I got said the parcel will be delivered by 5pm today (which is a Friday) I waited - I call the call centre which took 30 mins to answer my call and they told me that it’s a system error. I am beyond livid.
53 replies
4 months ago
*****ulent activity just to chase sales targets - customer left without resolution
I am so disappointed at the service received at Virgin Active Westville. I have been a loyal customer since the beginning of the year. Paying my fees (premia package) and putting in the work and time. Mid year I changed medical aids and took Vitality. 22 November I decided to activate Vitality which is a mistake I have come to regret. The salesperson decided to *****ulently cancel my premium membership and put me on a basic contract in order to secure a sales target when all I asked for was for Vitality to be activated. Upon discovering this I called the call centre 1 Dec where I had to hold 20 - 30 mins to get through. The lady I spoke to said it was an easy fix and I would be sorted out in a few hours. I check the next day and nothing. I call again 2 Dec where I was on hold for another 20 - 30 mins. The lady I spoke to tried to escalate to the home club while I was on hold but she couldn’t get through. She advised that I can drop the phone while she continues to hold and resolve the situation for me and she would send me an email to let me know. Come 3 Dec there’s still no resolution so I drive the 35 kms to the club from work and ask for the salesperson that did the *****. He’s gone home so I ask for the manager on duty. She (Chris)comes and listens to my query then leaves mid trying to find a resolution as if she’s coming back but never does. I am left with a junior member who is trying her level best to assist but truthfully this is not her issue. Disappointing, sad and dismal behaviour from such a huge company that is meant to promote health but here I am being stressed out over a mishap that was not even my own.
0 replies
38 months ago
Get a policy with old mutual if you're looking for the worst customer service in the world
1. It was a mission to even get the policy. Their online service is dismal. I actually had to find a consultant that works there (on my own through a colleague) to get my policies up and running. If there are any issues/documents outstanding no one lets you know. 2. Disinvestment is even worse. I was sent 2 different emails about the process to follow (to which I did both). After waiting for the period they told me turnaround would take (10 working days) I still hadn't received my money. When I call I'm told I was sent the wrong form. Now I have to fill in ANOTHER FORM and wait a FURTHER 19 - 21 days for my money to be paid out. Absolute rubbish service! I'm never taking a policy with them ever again.
56 replies
42 months ago
Disappointed
I bought a pair of shoes online and I was so pleased with the quick turnaround from when I placed the order to when it was said it would be delivered. Unfortunately it's now gone downhill. I missed a call from the courier and I called him back 4 minutes after. I politely asked him to re-attempt delivery to which he said he can't. After a few attempts at begging him he said he can't because he will lose his job. I don't believe this to be true but if it is RAM also needs to review its policies because I believe he was still in my area if he indeed was at the delivery address when he called. While I was speaking to him to try get the issue resolved he dropped the call and when I tried to call back he ignored it. I called the office to ask them to make the delivery the same day and hopefully they will be able to assist but the driver's attitude was really disgusting. I, more often than not, buy online. From groceries to apparel and even appliances. I think I have only missed a call from a courier twice. Each time was with a narrow margin, as in this case, because I make sure to guard my phone for when they call unless I need to use the restroom. Whenever I'd call back to request redelivery, I have not had an issue. Honestly, I don't think I will buy from Froggie online again purely from the treatment I've received from this driver as I wouldn't like to experience this again and I assume RAM is a preferred courier. If the shoes arrive on Monday, I will unfortunately have to reject delivery as I needed them for tomorrow and I will need to buy a different pair in a physical store (not Froggie) and I don't have the kind of money to splurge on 2 pairs of shoes in 1 go. I know losing 1 customer doesn't do anything to dent Froggie's bottom line but thought I'd share my experience so that maybe no one else goes through the same in future.
0 replies
42 months ago
Really Terrible Customer Service From RAM Driver
I'm really disappointed in the treatment by one of RAM's drivers. I missed his call and I called him back 4 minutes after. I politely asked him to re-attempt delivery to which he said he can't. After a few attempts at begging him he said he can't because he will lose his job. I don't believe this to be true but if it is RAM also needs to review its policies because I believe he was still in my area if he indeed was at the delivery address when he called. While I was speaking to him to try get the issue resolved he dropped the call and when I tried to call back he ignored it. I called the office to ask them to make the delivery the same day and hopefully they will be able to assist but the driver's attitude was really disgusting. I, more often than not, buy online. From groceries to apparel and even appliances. I think I have only missed a call from a courier twice. Each time was with a narrow margin, as in this case, because I make sure to guard my phone for when they call unless I need to use the restroom. Whenever I'd call back to request redelivery, I have not had an issue. Honestly, I don't think I will buy from this particular store online again purely from the treatment I've received from this driver as I wouldn't like to experience this again and I assume they use RAM as their preferred courier.
266 replies
46 months ago
Disgustingly blatant dishonest service from Dawn Wing
I booked a collection for 18 July at 16:30. I was at the gate waiting by 16:35 and I had my phone in my hand ready to answer as soon as the call came in. The person called me at 16:37 and the phone rang for less than 3 seconds. As I was about to click on the answer button they dropped the phone. I immediately called the call centre and the agent I spoke to said unfortunately they cannot tell me who called as it is a call centre, it could have been anyone, but the person is still on the way. I waited an hour and no one came or called. I called this morning to find out what happened and the driver apparently left a note on my collection saying that I didn't answer. Clearly the person didn't want to make the collection and just buzzed me to make it seem like they tried to contact me. I am so appalled at this disgustingly blatant dishonesty!!!
0 replies
57 months ago
British Airways (BA) Refuses to Refund my Money Even Though Flights Are Grounded
I had booked flights for July 2021 through BA but when we moved from level 3 back to 4 in June 2021 the flights were cancelled. At the time I received an email prompting me to either get a refund or a voucher to travel at a later date. Since I knew I would take the trip once we moved back to level 3, I opted for a voucher. We are now on level 3 and I want to plan my trip for August 2021 but BA has grounded all their flights until September - this is information I was not made privy to. Now, I want a refund to the value of my voucher because I want to book with another airline that is operational in August 2021 but they are refusing to refund my voucher because they are not refundable per their ordinary business practices/procedures but what is currently happening is out of the ordinary so, my question is why must I as the customer be limited in when I can plan my trip because they have failed to plan for the extra ordinary? I WANT MY MONEY BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0 replies
61 months ago
Possible Fraudulent Scheme Reported - No Feedback/Rectification
When updating my budget spreadsheet I noticed that my installment for the tracker hadn't gone off at the end of March. I usually wait a couple of business days into the new month for any debit order to reflect but it was now the 7th so I called Netstar to find out what happened. I assumed it was just a technical glitch but what I was told was more shocking. Apparently someone named Gordon had emailed a Teri telling him/her to cancel my contract and then that same Gordon created a new contract but failed to reinstate the billing. The reason this was so outlandish to me is because I never asked for my contract to be cancelled. At this point I was not only concerned that I wouldn't be covered if anything happened to my car but also, I felt like perhaps Gordon and/or Teri were involved in some kind of fraudulent scheme where they were writing fictitious new sales and I had been a victim. I asked the consultant I spoke to (Goodwill) to put me through to a department where I could lay a complaint and I was put through to a lady named Lerato who was identified as a supervisor. I explained the whole thing to her and she was bewildered and assured me she would investigate and get back to me by COB the next day i.e. Thursday the 8th however I have yet to hear anything from Netstar since. This is my last resort.
0 replies
63 months ago
BOYCOTT BOLT
I don't know if Taxify thought rebranding will magically make their problems go away but ***spoiler alert*** it hasn't. I have never in my life received such REPEATED and unapologetically terrible service from one service provider. I have had a string of bad things happen to me whilst trying to use this service. The latest in Bolt shenanigans is being charged R123 for a ride that didn't happen. The driver (whom I doubt is the one pictured in the app because his name on Truecaller differed from the name listed in the app) accepted the ride then called me to ask where the trip was to, I told him. Then he asked me if I have cash and I said no then he said well, he isn't coming so I'd better cancel. I put the phone down and he STARTS THE TRIP! I call him to find out if he changed his mind and he said no, I asked then why did he start the trip and he says "cancel" then put the phone down. I did not want to cancel. I needed the ride. After a few minutes of him clearly standing still (I have multiple screenshots) he "ends" the trip and I am subsequently charged. WT-ACTUAL-F??? BOYCOTT BOLT.
56 replies
64 months ago
Appalled, disgusted and thoroughly disappointed.
As far as I know "the customer is always right" but clearly not according to Fortunate Mokgoto of Greyhound employ. Firstly, Greyhound itself seriously needs to upgrade it's systems because I called on 21/01 to make a rebooking but they told me that their system doesn't take ABSA savings cards. Never mind the fact that my card can buy online at ANY OTHER online shop. This meant that I would be forced to cancel only instead of doing the entire rebooking process. In order to rebook, I had to transfer funds into a different account the next day (22/01) as it was too late to do so on the 21st. Do they even care about the bank charges incurred? A big fat NO! Once done I called Greyhound again only to encounter the worst salesman in the history of sales. I tried to explain what happened the day before and he cut me off while I was still talking. I needed to book 2 tickets but I wanted to book them separately and he told me "I don't work like that". THE NERVE!!! He wouldn't even give me a CHANCE to explain why. He kept talking over me and at this point I'm upset. I finally give in to what he wants to make me do and it's at that point he decides I'm going to start doing my job - he asks me to hold and I think he inquired whether it would be possible to do it the way I'm requesting. By this point it was too late. He had already disrespected and degraded me to the CORE! Instead of apologising for his poor service he pawned me off to someone else saying "I can't" - can't what? Serve a customer? Clearly! Suffice to say I am never using their services ever again. I'm appalled, disgusted and thoroughly disappointed.
0 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (17.391304347826086%)
1 Star
18 (78.26086956521739%)