G/
Greyhound / Citiliner Coach Lines
Unclaimed Business
G/
Greyhound / Citiliner Coach Lines
Unclaimed Business
152 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Greyhound / Citiliner Coach Lines is experiencing a severe crisis across every dimension of its service. Customers consistently describe indefinitely delayed refunds, buses infested with cockroaches, chronic lateness, dangerous driving, lost luggage, and a customer care function that is effectively unreachable. The overwhelming negativity paints a picture of a once-respected brand now failing its passengers at a fundamental level.
Top Strengths:
- •Travel Experience & Reliability: Isolated positive experiences exist. One customer praised the double-decker Dreamliner for punctuality, clean conditions, friendly drivers who checked on passengers, and comfortable recliner seats during an overnight journey.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#5
in Travel Agencies
NPS Score
-93
Recommended: Unlikely
Review Distribution
1.1|152 Reviews
May '25 - Apr '26
5(1.4%)
4(0%)
3(0%)
2(4.9%)
1(93.7%)
5(1.4%)
4(0%)
3(0%)
2(4.9%)
1(93.7%)
Recent reviews (152)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
SP
Siyanda P
1 reviews | Active since Jan 2020
18 Mar 2026, 17:45
Disgusted
This bus company its useless ,a ****med and *****ster like why it always late and its like they making it on purpoe3 ,when its a customer its late they forfeit your ticket why can't we do the same also and get in free ,no man ,they don't give a **** about people wellbeing ,u a *******
Helpful (0)
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Siyanda P
1 reviews | Active since Jan 2020
18 Mar 2026, 17:45
Disgusted
This bus company its useless ,a ****med and *****ster like why it always late and its like they making it on purpoe3 ,when its a customer its late they forfeit your ticket why can't we do the same also and get in free ,no man ,they don't give a **** about people wellbeing ,u a *******
0
Replies (0)NB
BN
BUSISIWE N
1 reviews | Active since Jan 2020
2 Mar 2026, 11:00
****roaches in the bus
Good afternoon I am concerned about the ****roaches in the bus, I was travelling from Colesberg to Johannesburg. Can you please fumigate the buses it is so unhygienic and disappointing. Regards Busi
Helpful (0)
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BUSISIWE N
1 reviews | Active since Jan 2020
2 Mar 2026, 11:00
****roaches in the bus
Good afternoon I am concerned about the ****roaches in the bus, I was travelling from Colesberg to Johannesburg. Can you please fumigate the buses it is so unhygienic and disappointing. Regards Busi
0
Replies (0)C
Chantall
1 reviews | Active since Jan 2020
24 Feb 2026, 07:22
Greyhound services
I took the luxury liner bus from CT to PE and on using the ablutions there wasn't any soap or toilet paper. When I told the co-driver he stated its meant for urination. What a ******** comment to give. All women use toilet paper to urinate or am I the only one? Maybe mention on your website to bring our own so that we come prepares. His attitude sucked and I found him to be rude and not the least bit apologetic. This is a basic service I expected on a luxury bus and I was totally disappointed. I sent their customer services an email to complain when I returned 19th January 2026. Up to date, I still didn't get a response/acknowledgment of email or an apology.
Helpful (0)
|Replies (0)C
Chantall
1 reviews | Active since Jan 2020
24 Feb 2026, 07:22
Greyhound services
I took the luxury liner bus from CT to PE and on using the ablutions there wasn't any soap or toilet paper. When I told the co-driver he stated its meant for urination. What a ******** comment to give. All women use toilet paper to urinate or am I the only one? Maybe mention on your website to bring our own so that we come prepares. His attitude sucked and I found him to be rude and not the least bit apologetic. This is a basic service I expected on a luxury bus and I was totally disappointed. I sent their customer services an email to complain when I returned 19th January 2026. Up to date, I still didn't get a response/acknowledgment of email or an apology.
0
Replies (0)ZG
Zandra G
1 reviews | Active since Jan 2020
20 Feb 2026, 06:30
Terrible single decker Greyhound bus
I booked tickets on the 5th of February from Mosselbay to Carletonville. I booked over the phone, talking with an agent. I specifically asked for seats on the dreamliner as i had a broken foot and really needed that extra space. Instead we got booked on the horrible single decker and even though i booked an extra seat, i had to endure 18hrs of extreme pain and discomfort. This is not acceptable. I did email them after to complain but they only said they have the right to change the busses used. Again not acceptable. That singledecker is so small and tight that there is scarcely breathing space. And omw forget about trying to get to the toilet!! Not again. Ever.
Helpful (0)
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Zandra G
1 reviews | Active since Jan 2020
20 Feb 2026, 06:30
Terrible single decker Greyhound bus
I booked tickets on the 5th of February from Mosselbay to Carletonville. I booked over the phone, talking with an agent. I specifically asked for seats on the dreamliner as i had a broken foot and really needed that extra space. Instead we got booked on the horrible single decker and even though i booked an extra seat, i had to endure 18hrs of extreme pain and discomfort. This is not acceptable. I did email them after to complain but they only said they have the right to change the busses used. Again not acceptable. That singledecker is so small and tight that there is scarcely breathing space. And omw forget about trying to get to the toilet!! Not again. Ever.
0
Replies (0)JP
Jeannie P
1 reviews | Active since Jan 2020
17 Feb 2026, 16:52
Bad service experience
Very bad experience yesterday. Booked a 9am bus to Pietermaritzburg. Was to be picked up from Midrand caltex.. Bus arrives at 10,and we were told another bus will take us. We arrived there only to be told the bus will arrive from another station at 11.30am.. The bus only arrived at 12.30, as a senior citizen this is not good at all, there were other seniors as well, we had to stand all those hours.. We only received sms informing us of the delay and was told not to move.. We only arrived in Pietermaritzburg at 7.48pm. My daughter took a little time off to drop me off at the bus station.. We left home 7.15.. All those hours for a senior.. Would never take this liner again.
Helpful (0)
|Replies (0)JP
Jeannie P
1 reviews | Active since Jan 2020
17 Feb 2026, 16:52
Bad service experience
Very bad experience yesterday. Booked a 9am bus to Pietermaritzburg. Was to be picked up from Midrand caltex.. Bus arrives at 10,and we were told another bus will take us. We arrived there only to be told the bus will arrive from another station at 11.30am.. The bus only arrived at 12.30, as a senior citizen this is not good at all, there were other seniors as well, we had to stand all those hours.. We only received sms informing us of the delay and was told not to move.. We only arrived in Pietermaritzburg at 7.48pm. My daughter took a little time off to drop me off at the bus station.. We left home 7.15.. All those hours for a senior.. Would never take this liner again.
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Replies (0)NM
NOMSINDISI M
1 reviews | Active since Jan 2020
13 Feb 2026, 01:21
Refund!!
Hoo my Gosh I "HATE" Greyhound refund department is so unprofessional and useless in doing their Job. I have been in contact with the office for a month wanting my refund from January till to date nothing has happened. I sent emails they never responded when I call they take my number and never call back. The team leader is Myron that person is forever busy to attend to any customer. I am soo annoyed!!!
Helpful (0)
|Replies (0)NM
NOMSINDISI M
1 reviews | Active since Jan 2020
13 Feb 2026, 01:21
Refund!!
Hoo my Gosh I "HATE" Greyhound refund department is so unprofessional and useless in doing their Job. I have been in contact with the office for a month wanting my refund from January till to date nothing has happened. I sent emails they never responded when I call they take my number and never call back. The team leader is Myron that person is forever busy to attend to any customer. I am soo annoyed!!!
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Replies (0)SM