Do not use Greyhound Busses

Absolutely no customer service, cancelled a ticket and got an immediate response. Though great, this is going to be nice dealing with greyhound. LOL, send the documents they needed to process the refund, no reply.

Send another email 3 work days later to ask for more communication regarding the refund, no reply. Nothing.

Will never use this bus service again. This is how they treat customers? I may have cancelled the ticket, but it was temporary, I would have booked it again in a few weeks. All I needed was a reply, instead I have been absolutely ignored for the last 7 days.

Also, please note that their refund department does not seem to work on Fridays, I had to call in to find that out, they will be happy to ignore you from Mondays to Thursdays.