Terrible customer service from the person named Papi

Terrible customer service from person named PAPI We were left stranded at Midrand Big Bird Engen on the 26 April 2026. We arrived at 20:30 to catch the 21:20 bus, but it never showed up. After waiting past the scheduled time, we called the 011 number for assistance. The consultant, who identified himself as Papi but refused to provide his surname, was extremely unhelpful and rude. When we explained that the bus had not arrived, he sarcastically responded that it was “clearly invisible.” And that we decided to be at the wrong 1stop. We told him that we are not fami**** with Johannesburg and in the ticket it did not specify where we should wait for the pick up. We informed him that we were stranded and asked if he could contact the driver to arrange for us to be picked up at another stop, but he refused. We also requested to speak directly with the driver, which he declined. The service we received from this consultant was unacceptable, and his refusal to provide his surname only added to our frustration