CM
Claude M
Active since Feb 2020
6
Reviews
0
Industries
Reviews
6 reviews3 weeks ago
Poor conditions poor customer service and ****s
I am extremely disappointed with my recent experiences travelling with Greyhound and the way my complaints have been handled afterwards. My first trip was from Johannesburg to Durban on 7 April 2026 (Ref: 121108 / Service Refs: GHBHJV8 & GHBHJV801). I was travelling with my two toddlers and the experience was honestly unacceptable from start to finish. The bus arrived approximately an hour late with very little communication. When the bus finally arrived, there was complete chaos at the terminal. There was absolutely no crowd control or boarding system in place. Passengers pushed from all directions trying to force their way onto the bus while Greyhound staff and drivers stood by without intervening. My toddlers were pushed, frightened, and distressed during the boarding process to the point where I personally had to shout at grown adults to behave appropriately around children. This was not only stressful but also a serious safety concern. Once onboard, the conditions did not improve: * The air conditioning was switched off for a large portion of the trip because one passenger was cold, leaving around 50–60 passengers in a hot, stuffy bus; * The bus eventually arrived in Durban around 20:00 instead of the scheduled 17:25; * There was a loud whining/mechanical sound coming from the rear of the bus throughout the journey; * Luggage procedures also appeared disorganised, with tags simply handed to passengers to attach themselves. I have video evidence of the loud whining noise from the bus and was willing to provide it to Greyhound to assist with their investigation. However, the file was too large to send via email, so I requested an alternative method such as a WhatsApp number or another upload option. This request was not taken seriously and I was effectively told that it was “email or nothing,” despite my attempts to cooperate and provide supporting evidence. After I formally complained, Greyhound acknowledged the issues and offered me a 10% discount on my next trip as a gesture of goodwill. I accepted this in good faith and emailed them requesting the voucher code/instructions needed to redeem the discount. They never responded. Because of their lack of response, I was forced to proceed with my next booking at full price. Unfortunately, my second trip (Ref: 130042 / Service Ref: GHBIQ9O) once again involved unacceptable conditions: * A strong urine smell near the toilet area; * Poor/inadequate air conditioning resulting in another hot and uncomfortable journey. What is most disappointing is not only the repeated poor travel experience, but the lack of accountability afterwards. Greyhound acknowledged that it was unacceptable that the discount was never honoured and again apologised yet after further follow-up emails requesting resolution, they once again stopped responding. At this point, it feels like customer concerns are acknowledged temporarily and then ignored once the company believes the matter will go away if ignored. I have kept all correspondence and supporting evidence relating to these incidents. I genuinely hoped Greyhound would make things right, especially after travelling under these conditions with young children, but the continued lack of follow-through and communication has been extremely disappointing.
0 replies
7 months ago
Terrible terrible terrible
Do not go with Webafricas service. I have moved out of my previous premises in May 2025 and stopped making use of the router. I requested cancellation in May. The agent confirmed on email that it will be cancelled ,7 months later they are still trying to debit my account which is so frustrating. Each time I try to reverse the debit I get charged by my bank. It is costing me money. It's come to a point where I have to empty my bank account each month so that they can't take money out!!! I send endless emails monthly and get the same stupid responses that we are sorry for the inconvenience it has been escalated. How hard can a cancellation be? Webafrica you are really causing me grief and difficulty
0 replies
33 months ago
Extremely pleasant encounter with Woodford car rental
Extremely pleasant encounter with Woodford car rental. Other rental companies had the same car for almost double the price. The Agent Sebastian KS-80048 was very helpful and Efficient . He went out of his way to assist me . He deserves to be manager next😎. The best part Is that the return was hassle free and my deposit was in my account within 5 hours of returning the car. I would highly recommend Woodford above all other car rental companies.
1 reply
39 months ago
Rain Network providers pathetic service
Good day Rain Majority of rains reviews are negative , its about rains terrible customer service and poor network. Despite seeing that i decided to put my trust and faith in your network and customer service and its sad to say that ALL THOSE NEGATIVE REVIEWS ARE SPOT ON. My network has been completely down since around the 22nd of March. ive called the call centre numerous times, i have sent so many emails!!! ive given them my sim short code but still no change, ive reset the unit like they advised but still no change, ive done a hard reset but still no change , its so uncalled for because your agents tell me that they can see we are not connected to the nearest tower but no one is doing anything about it i even requested that someone comes and tries a new router and that cannot even be done!!!! all i get is sorry we will escalate it . HOW LONG ARE YOU ESCALATING IT FOR ??? up till now not a soul has contacted me to resolve the issue. im left with no network , we cant even watch TV because we live stream . i cannot work from home as i depend on the wifi. it is causing us so much of inconvenience and no on e is even bothered to help us. you are going to lose loyal customers with this pathetic service. Now here comes the fun part , AM I STILL SUPPOSED TO PAY MY FULL MONTHLY SUBSCRIPTION FEE FOR A WEEK AND COUNTING WITHOUT WIFI???
6 replies
72 months ago
FNB dissatisfaction
Dear FNB I have a loan account with you of which I was paying reduced installments but due to me currently being in a better financial situation I decided to start paying more towards the loan and after struggling for months and going back and forth to get this going I had to hellopeter in order to get a call back and ,so finally the debit was set up accordingly but then I was double debited the 1st month and the incorrect debit of R999 was reversed but the correct amount of R1000 was still debited on time and it stayed paid so no errors on my side. This has had a negative impact on my credit scores . It shows as missed payment for the month I was double debited and reversed by you and has dropped my credit scores which should not be the case as the correct debit order of R1000 was still intact and honoured by me . I have contacted Experian to explain this. They are requesting an email from you to explain the mishap from your side and to remove the "missed payment" from my credit score. I humbly appeal for you to do so in order for the incorrect info to be removed as I do not wish to wait 20 business days for an investigation by experian . Your motto is How can we help you? Please help me in removing the incorrect info from my credit profile . Regards
1 reply
76 months ago
UNILAW and FNB
I have taken out a personal loan with FNB some time ago and due to personal constraints i was not able to make full payments. I was contacted by Unilaw to make payment arrangements which was going well for some time until they stopped debiting my account for no reason. I then contacted unilaw to find out what was going on and to bring my account up to date as my financial status was much better. I consented for the full amounts to be debited and did whatever was necessary to bring my account up to date and I was assured that they would resume with debiting my account. the following month i checked my statements and there was still no debits... i contacted them again and was promised they would rectify the debit and again still no debits . it's been almost 8 months and still no debits. all the contact details that unilaw had given me does not go through. I cannot get a hold of them... as a consumer I'm trying to do right by FNB but it seems they do not want their money.
1 reply
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5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (50%)