Declining Standards and Horrific Customer Service

Dear [Management Team / Ford South Africa / Relevant Recipient],

I am compelled to formally express my deep frustration and disappointment with the level of service I have received from Ford Tygervalley.

The quality of service at Ford Tygervalley has gone completely down the drain. My recent experience with Ford, under the leadership of Mr Angus Peens, has been nothing short of horrible. What should be a simple vehicle service has turned into an exhausting and deeply frustrating ordeal.

My vehicle was first booked in for service on 4 February 2026 under Booking ***. The vehicle remained at the dealership for 3 days, yet no repairs were done. It was then booked in again on 1 April 2026, and to date, the matter remains unresolved.

The level of professionalism and basic business etiquette at this branch appears to no longer exist. Communication between the various teams and departments is poor to the point of being non-existent. It is almost impossible to get a straight answer from anyone — whether from the switchboard, consultants, or even management. This is unacceptable for a dealership representing a brand such as Ford.

What is even more concerning is that this does not appear to be an isolated incident. I have personally observed other customers leaving the dealership visibly frustrated by the same poor standard of service. This points to a much bigger management and operational problem at the branch.

Ford Tygervalley is a well-known institution, and it is disappointing to see it being undermined by what appears to be poor leadership, lack of accountability, and mismanagement. If this continues, loyal customers will be left with no option but to take their vehicles elsewhere, including branches such as Ford N1 City, simply to receive the service and professionalism they expect and deserve.

I believe urgent intervention is needed to protect the reputation of this dealership and restore customer confidence. I therefore request that this complaint be taken seriously and escalated to the appropriate level for immediate attention.

I trust that this matter will receive the urgent response it deserves.

Regards,