Query of tittle deeds house number 3154 Uriniamo Street Kirkney estate Pretoria west

Good afternoon I have called earlier on today to request my title deeds which I was supposed to be handed over long time ago after buying a house .the lady who was assisting me over the phone she said she is going to do follow up and call me back since I have been waiting for her to call me back but she didn’t and is so frustrating because the title deeds i want to hand over to the other attorneys as I’m selling my house please assist my id is 8408290941084 registration number 2006/150666/23