BN
Barons N1 City
Unclaimed Business
BN
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
100
Recommended: Very Likely
Review Distribution
2.6|5 Reviews
May '25 - Apr '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Barons N1 City
Barons N1 City has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Barons N1 City across 91 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Neliswa G
1 reviews | Active since Jan 2020
3 Dec 2025, 13:41
Zero Transparency, Dismissive Service, and Refusal to Take Ownership at Barons N1 City
I dropped off my car at 08:15 and only received it back at 17:20, with no clear explanation of what was done during the service. When I arrived, I was handed a dirty paper to sign without being told what I was agreeing to, other than that the brakes needed to be changed. When the service was finally completed, the car was not washed. I was told I could bring it back if I wanted it cleaned, which felt dismissive. To this day, I still don’t know exactly what work was carried out on my vehicle. This is the first time I’ve ever received such poor service. I have used Barons, Master Cars, and Philwest before, and the difference in professionalism and communication is clear. I expected better from Barons N1 City. Barons N1 City needs to improve transparency in explaining services, ensure documents are presented professionally, and offer basic courtesies like returning a car clean. Customers deserve respect and clarity. UPDATE (24 hours later): I received a call from the dealership today, and unfortunately, they still refuse to take ownership of the issues outlined above. The person who initially dealt with me was Riccardo Naidoo, and the representative who called this afternoon still offered no satisfactory explanation. They resorted to telling me that "if I am interested, an invoice can be sent to me to explain what work was carried out on my car." Utterly disgusting, this follow-up call only reinforced my initial negative experience, showing a systemic lack of accountability and customer care at Barons N1 City.
Helpful (0)
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Neliswa G
1 reviews | Active since Jan 2020
3 Dec 2025, 13:41
Zero Transparency, Dismissive Service, and Refusal to Take Ownership at Barons N1 City
I dropped off my car at 08:15 and only received it back at 17:20, with no clear explanation of what was done during the service. When I arrived, I was handed a dirty paper to sign without being told what I was agreeing to, other than that the brakes needed to be changed. When the service was finally completed, the car was not washed. I was told I could bring it back if I wanted it cleaned, which felt dismissive. To this day, I still don’t know exactly what work was carried out on my vehicle. This is the first time I’ve ever received such poor service. I have used Barons, Master Cars, and Philwest before, and the difference in professionalism and communication is clear. I expected better from Barons N1 City. Barons N1 City needs to improve transparency in explaining services, ensure documents are presented professionally, and offer basic courtesies like returning a car clean. Customers deserve respect and clarity. UPDATE (24 hours later): I received a call from the dealership today, and unfortunately, they still refuse to take ownership of the issues outlined above. The person who initially dealt with me was Riccardo Naidoo, and the representative who called this afternoon still offered no satisfactory explanation. They resorted to telling me that "if I am interested, an invoice can be sent to me to explain what work was carried out on my car." Utterly disgusting, this follow-up call only reinforced my initial negative experience, showing a systemic lack of accountability and customer care at Barons N1 City.
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Replies (0)JC
Julian C
1 reviews | Active since Jan 2020
1 May 2025, 10:11
Proper Sincere Service
I had AMAZING service from Rally at Sales and Fay at Finance! I purchased a new vehicle and the whole experience was top notch. Not once did we feel like Rally and Fay just saw us as another “sale”! We were made to feel at home and at times, its felt like I have known them for years as close friends! Thank you so much!
Helpful (0)
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Julian C
1 reviews | Active since Jan 2020
1 May 2025, 10:11
Proper Sincere Service
I had AMAZING service from Rally at Sales and Fay at Finance! I purchased a new vehicle and the whole experience was top notch. Not once did we feel like Rally and Fay just saw us as another “sale”! We were made to feel at home and at times, its felt like I have known them for years as close friends! Thank you so much!
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Replies (0)cC
chantel C
1 reviews | Active since Jan 2020
9 Apr 2025, 02:48
On the 26th of March I received the following whatsapp message from Volkwagen South Africa, I did go on their website to confirm that my car might have the Takata Airbag Problem: Dear Valued Customer, We are contacting you about the potentially life-threa
On the 26th of March I received the following whatsapp message from Volkwagen South Africa, I did go on their website to confirm that my car might have the Takata Airbag Problem: Dear Valued Customer, We are contacting you about the potentially life-threatening recall TAKATA airbag campaign on your VOLKSWAGEN Polo Vivo. This recall addresses a potentially serious safety issue that requires your immediate attention. Alternatively, you can contact your nearest Volkswagen Dealer. On the 7th April 2025, I phoned VW Barons N1 City, gave them my VIN Number,and spoke to their service department. The Lady said they do not have stock to fix the problem. They will phone me back, I am still waiting. This is pathetic service. I do believe this is a serouis matter, but not to them.
Helpful (0)
|Replies (0)cC
chantel C
1 reviews | Active since Jan 2020
9 Apr 2025, 02:48
On the 26th of March I received the following whatsapp message from Volkwagen South Africa, I did go on their website to confirm that my car might have the Takata Airbag Problem: Dear Valued Customer, We are contacting you about the potentially life-threa
On the 26th of March I received the following whatsapp message from Volkwagen South Africa, I did go on their website to confirm that my car might have the Takata Airbag Problem: Dear Valued Customer, We are contacting you about the potentially life-threatening recall TAKATA airbag campaign on your VOLKSWAGEN Polo Vivo. This recall addresses a potentially serious safety issue that requires your immediate attention. Alternatively, you can contact your nearest Volkswagen Dealer. On the 7th April 2025, I phoned VW Barons N1 City, gave them my VIN Number,and spoke to their service department. The Lady said they do not have stock to fix the problem. They will phone me back, I am still waiting. This is pathetic service. I do believe this is a serouis matter, but not to them.
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Replies (0)SW
Shana W
1 reviews | Active since Jan 2020
22 Jan 2025, 06:06
5-STAR Exceptional Customer Service -Barons N1 City
I recently purchased a vehicle from Barons N1 City, and the experience was truly exceptional! ***riyah Cassiem and Wayne provided outstanding service, guiding me through the entire process with professionalism and care. From our initial meeting in December, ***riyah made us feel valued and supported, helping us navigate our first-ever vehicle purchase. Her expertise and dedication made all the difference. The entire experience was seamless, and we're thrilled with our new vehicle. ***riyah and Wayne went above and beyond to ensure our satisfaction, making my family's dream a reality. We're forever grateful for their exceptional service and would highly recommend Barons N1 City to anyone looking for a hassle-free car-buying experience.
Helpful (0)
|Replies (0)SW
Shana W
1 reviews | Active since Jan 2020
22 Jan 2025, 06:06
5-STAR Exceptional Customer Service -Barons N1 City
I recently purchased a vehicle from Barons N1 City, and the experience was truly exceptional! ***riyah Cassiem and Wayne provided outstanding service, guiding me through the entire process with professionalism and care. From our initial meeting in December, ***riyah made us feel valued and supported, helping us navigate our first-ever vehicle purchase. Her expertise and dedication made all the difference. The entire experience was seamless, and we're thrilled with our new vehicle. ***riyah and Wayne went above and beyond to ensure our satisfaction, making my family's dream a reality. We're forever grateful for their exceptional service and would highly recommend Barons N1 City to anyone looking for a hassle-free car-buying experience.
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felicia P
1 reviews | Active since Jan 2020
29 Oct 2024, 14:47
N1 Barons Great value added service
I purchased Barons N1 City. Deon came to add the number plate at my work in the parking lot. He is very professional and knowledgeable. Thank you for value added service much appreciated
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Nadeema A
1 reviews | Active since Jan 2020
4 Oct 2024, 15:15
Received exceptional services far beyond my expectation when i purchased a brand new vehicle from the staff ***riyah Cassiem and Adele Crocker! And to add the driver Deon for his friendliness
Received exceptional services far beyond my expectation when i purchased a brand new vehicle from the staff ***riyah Cassiem and Adele Crocker! And to add the driver Deon for his friendliness. Thanks for going the extra mile.👌
Helpful (0)
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Nadeema A
1 reviews | Active since Jan 2020
4 Oct 2024, 15:15
Received exceptional services far beyond my expectation when i purchased a brand new vehicle from the staff ***riyah Cassiem and Adele Crocker! And to add the driver Deon for his friendliness
Received exceptional services far beyond my expectation when i purchased a brand new vehicle from the staff ***riyah Cassiem and Adele Crocker! And to add the driver Deon for his friendliness. Thanks for going the extra mile.👌
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Replies (0)