NG
Neliswa G
Active since Dec 2014
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
Zero Transparency, Dismissive Service, and Refusal to Take Ownership at Barons N1 City
I dropped off my car at 08:15 and only received it back at 17:20, with no clear explanation of what was done during the service. When I arrived, I was handed a dirty paper to sign without being told what I was agreeing to, other than that the brakes needed to be changed. When the service was finally completed, the car was not washed. I was told I could bring it back if I wanted it cleaned, which felt dismissive. To this day, I still don’t know exactly what work was carried out on my vehicle. This is the first time I’ve ever received such poor service. I have used Barons, Master Cars, and Philwest before, and the difference in professionalism and communication is clear. I expected better from Barons N1 City. Barons N1 City needs to improve transparency in explaining services, ensure documents are presented professionally, and offer basic courtesies like returning a car clean. Customers deserve respect and clarity. UPDATE (24 hours later): I received a call from the dealership today, and unfortunately, they still refuse to take ownership of the issues outlined above. The person who initially dealt with me was Riccardo Naidoo, and the representative who called this afternoon still offered no satisfactory explanation. They resorted to telling me that "if I am interested, an invoice can be sent to me to explain what work was carried out on my car." Utterly disgusting, this follow-up call only reinforced my initial negative experience, showing a systemic lack of accountability and customer care at Barons N1 City.
0 replies
57 months ago
Bad service and attitude
Their service at the Paarl Mall store is poor and pathetic. I was made to call them and waste time for a refund. In fact, I am still wating because they don't have enough cash mind you, I used my debit card to pay and I never even collected the stuff at their store. Yet the stuff was indicated on the system as collected. I got bad attitude from the store manager.
0 replies
127 months ago
Bad Attitude and Billing
On 13 October 2015, I sent this request with numerous emails to Customer Service. To date, nothing has been done to rectify this. I am told that my account is being suspended. I am disgusted with such service I have been provided by @Home.<br> <br> This is the email I sent and no response or correction made to the account:<br> I sent an email on 7 October 2015 to request a transfer of money which was wrongly paid on the another account. I spoke to Michelle Abrahams who promised to rectify the matter and come back to me. I received a response on the email from Renuka Sukhai 12 October 2015 to tell me the request has been effected on the system. However,I spoke to two consultants today, one dropped the call on my ear and the one who answered but refused to give me the name of the consultant who dropped off my call was unhelpful either. She said her name is Sisanda and gave me Ref 10151B192 and told me her surname is irrelevant in this matter when I asked for her full name and refused to give to me. The matter has not been effected and as a result I have been penalised by charged an interest of R151 for a matter that could have been resolved in time.
0 replies
127 months ago
Billing and Lack of Feedback
Good day,<br> <br> I find it disgusting that MFC is ignoring my requests and return of calls. Instead I am given a statement that I don't understand and no one bothers to return my call to explain the statement regardless of the numerous messages I have left.<br> As a result, I am being compromised.<br> <br> Regards,<br> Nelly
75 replies
128 months ago
Bad Attitude and Billing
I sent an email on 7 October 2015 to request a transfer of money which was wrongly paid on the another account. I spoke to Michelle Abrahams who promised to rectify the matter and come back to me. I received a response on the email from Renuka Sukhai 12 October 2015 to tell me the request has been effected on the system. However,I spoke to two consultants today, one dropped the call on my ear and the one who answered but refused to give me the name of the consultant who dropped off my call was unhelpful either. She said her name is Sisanda and gave me Ref 10151B192 and told me her surname is irrelevant in this matter when I asked for her full name and refused to give to me. The matter has not been effected and as a result I have been penalised by charged an interest of R151 for a matter that could have been resolved in time.
0 replies
130 months ago
Most inefficient and disgusting letting agency
These people do not communicate properly and have delayed to refund us our money. They keep on promising. They violate the terms of engagements as per the lease agreement. They can be used at own risk. I have taken my complaint with the Housing Rental Tribunal for dispute.
75 replies
136 months ago
Bad attitude on the phone
Good day, I had a call from Jane Govender, The New Business Manager in KZN. The lady was so rude on the phone. I just want to find out, is this how Mr Price Home treats prospective customers? I am disgusted with such pathetic service. I am better off without being your client. There are big fishes in the ocean, who can outwit Mr Price Home.
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (71.42857142857143%)
1 Star
2 (28.571428571428573%)