MP
Mr Price Home
Verified Business
MP
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Mr Price Home faces severe and systemic customer experience failures across virtually every touchpoint. The overwhelming majority of feedback describes broken delivery promises, adversarial refund processes, rude or indifferent staff, and a dysfunctional online platform. While a handful of named employees earn genuine praise for warmth and proactive service, these bright spots are vastly outweighed by recurring frustration, lost orders, and ignored complaints.
Top Strengths:
- •Customer Service & Support: A small number of named employees like Dimpho, Sabina, Vanessa, Thulane, and Anele are consistently celebrated for warmth, patience, and going above and beyond. These individuals build genuine loyalty.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.6Trustindex Rating
#6Ranked In Furniture & Home
66 hours 43 minutesAverage Time To Reply
-72 NPSRecommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 68 hours 32 min to reply
TrustIndex
2.6
Score
Ranking
#6
in Furniture & Home
Avg Reply
66 hours 43 minutes
NPS Score
-72
Recommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 68 hours 32 min to reply
Review Distribution
1.4|182 Reviews
May '25 - Apr '26
5(7.7%)
4(1.2%)
3(1.8%)
2(4.2%)
1(85.1%)
5(7.7%)
4(1.2%)
3(1.8%)
2(4.2%)
1(85.1%)
Recent reviews (182)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Emy O
1 reviews | Active since Jan 2020
16 Mar 2026, 12:35
Mr price home sandton branch, worst service
The service at MR Price Home Sandton City is so unacceptable, I went to replace my card and they could not pick up my account details on their system and they have been circling doing the same thing over and over. I asked them to call customer service online and they wouldn't, I had to call from my own phone and after speaking to the lady over the phone, they telling me that they have to call their helpdesk and that was after spending one hour at the store while they have been attending other customers in the meantime. I had to leave without getting assisted. Even the mood is as if they don't care
Helpful (0)
|Replies (0)EO
Emy O
1 reviews | Active since Jan 2020
16 Mar 2026, 12:35
Mr price home sandton branch, worst service
The service at MR Price Home Sandton City is so unacceptable, I went to replace my card and they could not pick up my account details on their system and they have been circling doing the same thing over and over. I asked them to call customer service online and they wouldn't, I had to call from my own phone and after speaking to the lady over the phone, they telling me that they have to call their helpdesk and that was after spending one hour at the store while they have been attending other customers in the meantime. I had to leave without getting assisted. Even the mood is as if they don't care
0
Replies (0)AA
Ayesha A
1 reviews | Active since Jan 2020
15 Mar 2026, 23:45
Damaged online order – told I must return in store
I ordered a duvet cover from Mr Price Home online and unfortunately the item arrived damaged. I contacted customer service to report the issue and expected assistance with either a replacement or refund. Instead, I was told that all returns, refunds and exchanges must be done in store. This response is very disappointing considering the product was delivered to me in a defective condition and the purchase was made online. I also explained that I am currently postpartum and unable to physically visit a store, but no alternative assistance such as courier collection was offered. Under the Consumer Protection Act, consumers are entitled to return defective goods within six months and the supplier is responsible for resolving the matter. Simply telling a customer to go to a store when the item was delivered damaged is not reasonable service. I have already provided photos of the damaged item and my order details, yet I am still being told to return the item myself. I hope Mr Price Home can review this matter and arrange a practical solution, such as courier collection and a replacement or refund, as soon as possible.
Helpful (0)
|Replies (0)AA
Ayesha A
1 reviews | Active since Jan 2020
15 Mar 2026, 23:45
Damaged online order – told I must return in store
I ordered a duvet cover from Mr Price Home online and unfortunately the item arrived damaged. I contacted customer service to report the issue and expected assistance with either a replacement or refund. Instead, I was told that all returns, refunds and exchanges must be done in store. This response is very disappointing considering the product was delivered to me in a defective condition and the purchase was made online. I also explained that I am currently postpartum and unable to physically visit a store, but no alternative assistance such as courier collection was offered. Under the Consumer Protection Act, consumers are entitled to return defective goods within six months and the supplier is responsible for resolving the matter. Simply telling a customer to go to a store when the item was delivered damaged is not reasonable service. I have already provided photos of the damaged item and my order details, yet I am still being told to return the item myself. I hope Mr Price Home can review this matter and arrange a practical solution, such as courier collection and a replacement or refund, as soon as possible.
0
Replies (0)WC
Whaidunisa C
1 reviews | Active since Jan 2020
12 Mar 2026, 18:39
No service just attitude
Bought a couch on Friday that passed it is a full week and us having to chase Mr Price to find out what’s going on. This is unacceptable as we just need to know when delivery will be so we can plan as we do work for a living instead you get attitude from agents. No customer service and delayed responses like it’s a hand out.
Helpful (0)
|Replies (0)WC
Whaidunisa C
1 reviews | Active since Jan 2020
12 Mar 2026, 18:39
No service just attitude
Bought a couch on Friday that passed it is a full week and us having to chase Mr Price to find out what’s going on. This is unacceptable as we just need to know when delivery will be so we can plan as we do work for a living instead you get attitude from agents. No customer service and delayed responses like it’s a hand out.
0
Replies (0)rvdM
rae van der Merwe
1 reviews | Active since Jan 2020
5 Mar 2026, 10:53
Bad service
i bought a rug from MR Home Menlyn, the rug was too small so i went to brooklyn to see if they had bigger but they did not and i wanted to have a credit however i lost my till slip, they said i must get a re print from menlyn, i went to menlyn. the cashier was very rude to mee, she called the manager who was just as rude and refused to do a reprint and said i had to get something else to that value they will not refund me, i told him i didnt want anything else so he wrote on a piece of paper the ammount and his name and tore if off the book and gave it to me, i am horrified,
Helpful (0)
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rae van der Merwe
1 reviews | Active since Jan 2020
5 Mar 2026, 10:53
Bad service
i bought a rug from MR Home Menlyn, the rug was too small so i went to brooklyn to see if they had bigger but they did not and i wanted to have a credit however i lost my till slip, they said i must get a re print from menlyn, i went to menlyn. the cashier was very rude to mee, she called the manager who was just as rude and refused to do a reprint and said i had to get something else to that value they will not refund me, i told him i didnt want anything else so he wrote on a piece of paper the ammount and his name and tore if off the book and gave it to me, i am horrified,
0
Replies (0)WM
Wanda M
1 reviews | Active since Jan 2020
4 Mar 2026, 10:50
WHERE IS MY REFUND
Mr Pruce Home does not want to give my refund, I've been waiting for weeks and they keep giving me the run around. They requested my cheque account details on 23/2/2026 which I sent same day, today they request the same information. Are you kidding me right now? I have been so patient despite the gross incompetence. I WANT MY MONEY NOW!!!!!!
Helpful (0)
|Replies (0)WM
Wanda M
1 reviews | Active since Jan 2020
4 Mar 2026, 10:50
WHERE IS MY REFUND
Mr Pruce Home does not want to give my refund, I've been waiting for weeks and they keep giving me the run around. They requested my cheque account details on 23/2/2026 which I sent same day, today they request the same information. Are you kidding me right now? I have been so patient despite the gross incompetence. I WANT MY MONEY NOW!!!!!!
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Replies (0)HvdM
Henry van der Merwe
1 reviews | Active since Jan 2020
3 Mar 2026, 10:31
Worst service from Mr Price Home
Mr Ryan Mohan from Mr Price send me a mail on 25 February 2026 and said should I require a cash refund I must provide them with a banking confirmation letter which I did and requested Mr Price to send me a proof of payment. I have not received any payment from Mr Price nor a proof of payment. This is the service that you receive from a Customer Support Representative
Helpful (0)
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Henry van der Merwe
1 reviews | Active since Jan 2020
3 Mar 2026, 10:31
Worst service from Mr Price Home
Mr Ryan Mohan from Mr Price send me a mail on 25 February 2026 and said should I require a cash refund I must provide them with a banking confirmation letter which I did and requested Mr Price to send me a proof of payment. I have not received any payment from Mr Price nor a proof of payment. This is the service that you receive from a Customer Support Representative
0
Replies (0)NM
Nthabiseng M
1 reviews | Active since Jan 2020
2 Mar 2026, 13:58
31 Days later, still no delivery
Terrible customer service. I place an order on the 30th of January and to date I haven't received it. The turnaround time is supposed to be 7 to 14 days we are now on day 31, still nothing. I have called and went to the store and today also called customer service to check and apparently the order has been sitting at the store this whole time. The store didn't bother to check and customer service informs me that it is up to me to present the delivery note to the store as if I am employed by Mr Price. Beyond pathetic.
Helpful (0)
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Nthabiseng M
1 reviews | Active since Jan 2020
2 Mar 2026, 13:58
31 Days later, still no delivery
Terrible customer service. I place an order on the 30th of January and to date I haven't received it. The turnaround time is supposed to be 7 to 14 days we are now on day 31, still nothing. I have called and went to the store and today also called customer service to check and apparently the order has been sitting at the store this whole time. The store didn't bother to check and customer service informs me that it is up to me to present the delivery note to the store as if I am employed by Mr Price. Beyond pathetic.
0
Replies (0)AK
Antoinette K
1 reviews | Active since Jan 2020
2 Mar 2026, 13:54
Delayed delivery with no resolution
I have placed an order click and collect Mall at Newmarket i have ordered this for a friend who is leaving to Knysna on Thursday 5 March, the order is now only due 11 March and I won't be able to wait. They can't cancel the order because its being processed, nowhere did it say delivery to the store will only be 11th. They want me to return the order once received for a refund I am asking if they can speed it up and their reply Order delivery , depend on when it shipped, once order is shipped, we can even request couriers, to prioritize delivery, if it needed urgently, I understand that but I just placed the order so surely its not shipped yet if it will only arrive 11 the and they don't have the ability to check their system? The lady just confirmed this is a normal stock item that they do keep at the store I need to collect from? So why delivery to the store is on the 11th is a mystery !
Helpful (0)
|Replies (0)AK
Antoinette K
1 reviews | Active since Jan 2020
2 Mar 2026, 13:54
Delayed delivery with no resolution
I have placed an order click and collect Mall at Newmarket i have ordered this for a friend who is leaving to Knysna on Thursday 5 March, the order is now only due 11 March and I won't be able to wait. They can't cancel the order because its being processed, nowhere did it say delivery to the store will only be 11th. They want me to return the order once received for a refund I am asking if they can speed it up and their reply Order delivery , depend on when it shipped, once order is shipped, we can even request couriers, to prioritize delivery, if it needed urgently, I understand that but I just placed the order so surely its not shipped yet if it will only arrive 11 the and they don't have the ability to check their system? The lady just confirmed this is a normal stock item that they do keep at the store I need to collect from? So why delivery to the store is on the 11th is a mystery !
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Replies (0)