MP
Mr Price Home
Verified Business
MP
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mr Price Home is facing significant customer experience challenges across all measured themes. Customers consistently report frustration with delayed deliveries, unresponsive customer service, difficult refund processes, and inconsistent in-store staff attitudes. While a small number of standout employees receive warm praise, the dominant narrative reflects systemic operational failures, particularly in online order fulfilment and post-purchase support, eroding long-standing customer loyalty.
TrustIndex
2.6
Ranking
#9
in Furniture & Home
NPS Score
-74
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Mr Price Home is facing significant customer experience challenges across all measured themes. Customers consistently report frustration with delayed deliveries, unresponsive customer service, difficult refund processes, and inconsistent in-store staff attitudes. While a small number of standout employees receive warm praise, the dominant narrative reflects systemic operational failures, particularly in online order fulfilment and post-purchase support, eroding long-standing customer loyalty.
The most common complaint about Mr Price Home, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (1.3) is severely criticised. Customers describe rude cashiers, dismissive managers, ignored emails, abrupt WhatsApp chat closures by named agents, and call centre agents who promise escalations that never happen. A few named staff like Sabina, Thulane and Dimpho receive praise.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I had a very uncomfortable experience in Mr Price Home, Tygervalley. I absolutely adore the shop and it is my go to for home decor. I tried to pay on account, usually they ask for you ID document as proof that the account belongs to you but unfortunately I was hijacked last week and most of my cards and personal identification documents were ****** with my handbag. I had a copy of my ID on my phone and showed it to the cashier, the cashier was a bit confused and reached out to the front shop manager/ supervisor. I saw the confusion and tried to explain politely that my ID was ****** and the supervisor immediately cut me off by almost yelling "the cashier was only asking, she did nothing wrong..." and continues to speak in a language I did not understand. I never insisted that cashier did anything wrong I was just trying to explain, not that I needed to explain my situation to anybody. At that stage I was a bit overwhelmed and just kept quiet. I guess what I am trying to say is that I understand that sometimes cashiers and supervisors get overwhelmed as well but it should never make you feel like it gives you the right to be rude and cold towards someone who was polite and just tried explaining herself, you never know what someone is going through and you never know when someone might need a bit of understanding and kindness. It won't hurt to be polite to a paying customer. Please be sure that I will never shop at Tygervalley Mr Price Home ever again
1 reviews | Active since Jan 2020
I had a very uncomfortable experience in Mr Price Home, Tygervalley. I absolutely adore the shop and it is my go to for home decor. I tried to pay on account, usually they ask for you ID document as proof that the account belongs to you but unfortunately I was hijacked last week and most of my cards and personal identification documents were ****** with my handbag. I had a copy of my ID on my phone and showed it to the cashier, the cashier was a bit confused and reached out to the front shop manager/ supervisor. I saw the confusion and tried to explain politely that my ID was ****** and the supervisor immediately cut me off by almost yelling "the cashier was only asking, she did nothing wrong..." and continues to speak in a language I did not understand. I never insisted that cashier did anything wrong I was just trying to explain, not that I needed to explain my situation to anybody. At that stage I was a bit overwhelmed and just kept quiet. I guess what I am trying to say is that I understand that sometimes cashiers and supervisors get overwhelmed as well but it should never make you feel like it gives you the right to be rude and cold towards someone who was polite and just tried explaining herself, you never know what someone is going through and you never know when someone might need a bit of understanding and kindness. It won't hurt to be polite to a paying customer. Please be sure that I will never shop at Tygervalley Mr Price Home ever again
1 reviews | Active since Jan 2020
I just had a worst experience with Mr Price Home customer care. I had logged a call for return and refund on the 11/05/2026 order no:202111447937 until this day it has not been processed when I do follow ups they are telling me different stories. I have been in communication with Ntsika she just disrespected me to my last nerve
1 reviews | Active since Jan 2020
I just had a worst experience with Mr Price Home customer care. I had logged a call for return and refund on the 11/05/2026 order no:202111447937 until this day it has not been processed when I do follow ups they are telling me different stories. I have been in communication with Ntsika she just disrespected me to my last nerve
1 reviews | Active since Jan 2020
Disappointing experience with Mr Price Home online. I ordered furniture on 7 May with a promised delivery time of 3–7 business days. On day 7, I followed up and was told there was an error on my order and I needed to update my details. I did so immediately and confirmed by phone, after which I was told the matter had been escalated with a 24–48 hour response time that never came. After multiple follow-ups over several days, I was repeatedly given new explanations, including that my order was flagged and required updated address information again. I resubmitted everything, but still received no feedback unless I chased it myself. Only on 22 May, after yet another follow-up from my side, I was informed the order would be refunded. There was no proactive communication, apology, or acknowledgement of the repeated delays and errors. Overall, the communication was inconsistent and unhelpful, resulting in lost time and the missed opportunity to receive the items as needed.
1 reviews | Active since Jan 2020
Disappointing experience with Mr Price Home online. I ordered furniture on 7 May with a promised delivery time of 3–7 business days. On day 7, I followed up and was told there was an error on my order and I needed to update my details. I did so immediately and confirmed by phone, after which I was told the matter had been escalated with a 24–48 hour response time that never came. After multiple follow-ups over several days, I was repeatedly given new explanations, including that my order was flagged and required updated address information again. I resubmitted everything, but still received no feedback unless I chased it myself. Only on 22 May, after yet another follow-up from my side, I was informed the order would be refunded. There was no proactive communication, apology, or acknowledgement of the repeated delays and errors. Overall, the communication was inconsistent and unhelpful, resulting in lost time and the missed opportunity to receive the items as needed.
1 reviews | Active since Jan 2020
I am writing to express my disappointment regarding the experience I had at one of your Mr Price Home stores while trying to exchange a damaged dinner set that had been purchased for me online as a gift. I received the dinner set on Monday, only to discover that two of the plates were broken inside the box. Today, I went to the store to exchange the damaged items, but unfortunately the service and comments I received from staff members were extremely unprofessional and unpleasant. When I first approached one of the employees and explained that I was there to exchange the damaged plates, she asked where the item had been purchased. I explained that it had been bought online as a gift. Her immediate response was that “these are not the type of things to be bought online because obviously the trucks would cause such things.” I chose not to respond to the comment at the time, despite finding it unnecessary and inappropriate. After directing me to the tills, a second unpleasant interaction occurred. Upon explaining the situation again, the employees at the till began making comments such as “online is always an issue” and “there are always broken items.” Once again, I ignored the remarks and proceeded to collect the replacement items. When I returned, another employee — whom I assumed was a supervisor — questioned whether I had checked the box. I explained that I preferred to check it at the till point. During the exchange process, another employee then commented that next time my friend should rather buy me a voucher instead of purchasing porcelain items online. At that point, I asked a genuine question: if employees themselves have so many concerns and complaints regarding glass/porcelain items bought online, why are such products still being sold online? Instead of answering professionally, I was met with uncomfortable looks from the staff members. What made the experience upsetting was not the damaged plates themselves, but the repeated comments and judgement directed at me as a customer. Internal frustrations regarding online orders should not be communicated to customers in this manner, especially not repeatedly and in front of other customers. I also found myself questioning whether this treatment is considered normal at that branch, or whether I was undermined because I appear young. When I later told my 16-year-old niece about the experience, her response was, “I’m not shocked, that’s how they are.” That alone should be concerning. I believe some conversations are better kept amongst employees and management, rather than being projected onto customers who are simply trying to resolve an issue professionally. I hope this feedback is taken seriously and that staff members receive guidance on professionalism, customer engagement, and handling online order concerns appropriately.
1 reviews | Active since Jan 2020
I am writing to express my disappointment regarding the experience I had at one of your Mr Price Home stores while trying to exchange a damaged dinner set that had been purchased for me online as a gift. I received the dinner set on Monday, only to discover that two of the plates were broken inside the box. Today, I went to the store to exchange the damaged items, but unfortunately the service and comments I received from staff members were extremely unprofessional and unpleasant. When I first approached one of the employees and explained that I was there to exchange the damaged plates, she asked where the item had been purchased. I explained that it had been bought online as a gift. Her immediate response was that “these are not the type of things to be bought online because obviously the trucks would cause such things.” I chose not to respond to the comment at the time, despite finding it unnecessary and inappropriate. After directing me to the tills, a second unpleasant interaction occurred. Upon explaining the situation again, the employees at the till began making comments such as “online is always an issue” and “there are always broken items.” Once again, I ignored the remarks and proceeded to collect the replacement items. When I returned, another employee — whom I assumed was a supervisor — questioned whether I had checked the box. I explained that I preferred to check it at the till point. During the exchange process, another employee then commented that next time my friend should rather buy me a voucher instead of purchasing porcelain items online. At that point, I asked a genuine question: if employees themselves have so many concerns and complaints regarding glass/porcelain items bought online, why are such products still being sold online? Instead of answering professionally, I was met with uncomfortable looks from the staff members. What made the experience upsetting was not the damaged plates themselves, but the repeated comments and judgement directed at me as a customer. Internal frustrations regarding online orders should not be communicated to customers in this manner, especially not repeatedly and in front of other customers. I also found myself questioning whether this treatment is considered normal at that branch, or whether I was undermined because I appear young. When I later told my 16-year-old niece about the experience, her response was, “I’m not shocked, that’s how they are.” That alone should be concerning. I believe some conversations are better kept amongst employees and management, rather than being projected onto customers who are simply trying to resolve an issue professionally. I hope this feedback is taken seriously and that staff members receive guidance on professionalism, customer engagement, and handling online order concerns appropriately.
1 reviews | Active since Jan 2020
On March 2nd I bought 2 comforter****ongst other things) from Mr Price Home Kenilworth Center and before the 1st wash the one comforter was already covered in pills. Tiny fluff ***** all over the comforter. I went to the store to tell them about it and was told to have the piece of cardboard that was wrapped around it otherwise I can't return it. Who keeps those things to begin with? Every other store only want to see your receipt. And they expect one to keep what they call the "packaging". Why wasn't I informed to do so when I purchased the item? I'm really not happy with this. Things are expensive and the quality of that comforter was just ****! I'm really disguised with Mr Price home.
1 reviews | Active since Jan 2020
On March 2nd I bought 2 comforter****ongst other things) from Mr Price Home Kenilworth Center and before the 1st wash the one comforter was already covered in pills. Tiny fluff ***** all over the comforter. I went to the store to tell them about it and was told to have the piece of cardboard that was wrapped around it otherwise I can't return it. Who keeps those things to begin with? Every other store only want to see your receipt. And they expect one to keep what they call the "packaging". Why wasn't I informed to do so when I purchased the item? I'm really not happy with this. Things are expensive and the quality of that comforter was just ****! I'm really disguised with Mr Price home.
1 reviews | Active since Jan 2020
Order was done on the 28th of April and after alot of phone calls where everytime they inform me that the my parcel has been send. today when i phone the parcel was send from East London to Port Elizabeth. I am staying in Fort Beaufort. This is not acceptable every time I phone there is excuses.
1 reviews | Active since Jan 2020
Order was done on the 28th of April and after alot of phone calls where everytime they inform me that the my parcel has been send. today when i phone the parcel was send from East London to Port Elizabeth. I am staying in Fort Beaufort. This is not acceptable every time I phone there is excuses.
1 reviews | Active since Jan 2020
I am super disappointed. I have been loving to shopping at Mr price. And i every now and then use my game card the RCS on and had no issues I Google and Google is giving me the go a head to shopping at Mr. Price. I get at the teller she refuse I get the manager and the said it's no longer use. So why is it still advertised on Google that it accepts. Ihadto leave my daughters school/hostel things that was important down. Why is there no notification and why is Google saying something different then the store?
1 reviews | Active since Jan 2020
I am super disappointed. I have been loving to shopping at Mr price. And i every now and then use my game card the RCS on and had no issues I Google and Google is giving me the go a head to shopping at Mr. Price. I get at the teller she refuse I get the manager and the said it's no longer use. So why is it still advertised on Google that it accepts. Ihadto leave my daughters school/hostel things that was important down. Why is there no notification and why is Google saying something different then the store?
1 reviews | Active since Jan 2020
Mr Price Home Centurion Lifestyle Centre. Normally i go with pleasure to the Mr Price Home stores. That one was very underwhelming. It looked as if they would shut down the store soon. The shelfes half empty, no proper pricing. 10 Employees behind the till, chatting... laughing with each other.... bags with cash money on the counter.... but only 1 till was open. All together very unprofessional and bad managed.
1 reviews | Active since Jan 2020
Mr Price Home Centurion Lifestyle Centre. Normally i go with pleasure to the Mr Price Home stores. That one was very underwhelming. It looked as if they would shut down the store soon. The shelfes half empty, no proper pricing. 10 Employees behind the till, chatting... laughing with each other.... bags with cash money on the counter.... but only 1 till was open. All together very unprofessional and bad managed.
Mr Price Home scores 1.2 out of 5 on Hellopeter's AI analysis of service quality in Furniture & Home, compared to the Furniture & Home industry average of 1.4. Their strongest theme is Product Quality (1.6); their weakest is Delivery (1). The top AI-rated Furniture & Home business on Hellopeter is Cielo (3). How is the AI Score calculated? →
Mr Price Home has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 182 reviews in the last 12 months. Hellopeter has tracked Mr Price Home across 3,230 total reviews. How is the TrustIndex calculated? →