FP
Fefe P
Active since May 2020
42
Reviews
0
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Reviews
42 reviews2 months ago
Utilised data - no accountability taken
On 01 February 2026 at 00:04, I bought 15gb of data from the MTN App. I still had some data from the contract as well as night time data. After buying the data I was on CapCut but could not succeed with editing because I got an error message. The entire day I was using my usual social media apps (WhatsApp, Instagram and TikTok). Only after 19:00 when I tried to use my phone to hotspot did I realise that my data is less than 10gb and was now around 6gb. I called the customer service and the representative I spoke to told me the data was loaded and that I should go into my App to check my usuage. I told her I'm using mobile data so it does not want to connect to the app since I'm on a call. She said the following day the App should show me my usage. Even today, 03 February, I am unable to see it on my app. I called yesterday and after a long time holding, I spoke to Precious I think. This lady escalated and gave me a case number. After the escalation, I got the response from MTN, using me what appears to be my usage. There is something called "Google Common" which used about 10gb. I went and asked MTN to advise what that is, and no response has been received. There is no way I would have a app that would utilise so much data on my phone and most of my apps don't even notify me or run until I open them so it can't be background data. I would like for MTN to investigate what happened to my data because even when I'm using my phone as hotspot to work - so much data is never utilised. They keep calling me to follow up on my contract upgrade but no one is calling me to tell me where my data is. Useless!!!
0 replies
4 months ago
Bad home loan experience
My experience with the Home Loan has been tremendously bad. My bond was registered on 24 November and on 26 November I received an SMS from the bank congratulating me and had steps to view the repayment letter document and debit order. I have sent proof on the documents I received. The repayment letter and debit order mandate shows January 2026 date as the first repayment date. After the registration, no one from the HL department bothered to update the information on the letters which caused an inconvenience on my end. As I saw the date showing January 2026, I did not arrange to move out from where I AM CURRENTLY STAYING and figured that we will use the month to renovate the place to be ready for when I move in. FNB decided to debit my account in December due to the 15 day debit order rule which they have, however, did not update any letter which was sent to me. I have been sending emails requesting for the debit order to be reversed and have not received any response. I have also provided alternative solutions to avoid my debit orders bouncing, but no one is responding to any of my emails. I have been very inconvenienced and cannot afford to pay the Home Loan as well as the rent where I am currently staying. My place is not even ready for occupation, therefore I cannot even move out.
56 replies
5 months ago
Exceptional service from JP - KW Realty Advance
As a first-time homebuyer, I could not have asked for a better agent than Jean-Pierre Jelliman. From the very first day I viewed the property, his support and exceptional service stood out. This journey began on the 23rd of September, and thanks to JP’s hard work and dedication, it has now come to a successful and stress-free end. He walked me through every step of the buying process, explaining everything clearly and thoroughly. He checked in with me regularly, reassured me when things felt overwhelming, and made sure I always knew what to expect. One of the greatest things he did was helping me negotiate a discount with the transfer attorneys, something that saved me a great deal of stress and showed just how much he truly cares about his clients. People often say that buying a house is one of the most stressful experiences you can go through, but JP turned it into a smooth-sailing journey. Meeting him was a blessing, and I am genuinely grateful for the role he played in helping me secure my first home. I wholeheartedly recommend JP to anyone looking for an agent who is knowledgeable, dedicated, and truly invested in your happiness.
0 replies
6 months ago
Worst service ever
I am really disappointed at the service I received with the Midrand branch. I called twice before leaving the house and no one answered, which made sense when I arrived, there was no one at the reception. I've been to Northriding and their service was top tier which I would have expected at all branch's. Waited there while all the ladies that were doing nails just looked at us and no one offered to help. It's frustrating paying for a service and not receiving it.
0 replies
9 months ago
Misleading and false advertising on Midea 8kg Front loader
I am highly disappointed at Fair Price. I placed an order for a Midea 8kg front loader washing machine. They falsely advertised, on their description it says "WiFi-Enabled Smart Control – Control your washing machine remotely via MSmartHome App". My machine was delivered on Saturday and cannot be smartly controlled. The pictures on the website also show two different models which do not have the same features. The Consumer Protection Act states: False, Misleading, or Deceptive Representations: It is ******** for businesses to: Falsely claim that goods or services have certain features, benefits, or uses. Make misrepresentations about pricing, discounts, or the availability of goods/services. Mislead consumers about the terms of agreements or warranties. This was a "what you order vs what you get", I am truly disappointed, more especially because I also had to constantly follow up on my order.
0 replies
10 months ago
Money debited twice for an online order due to a technical issue on their online
On the 23rd of June 2025, I placed an order online. Clicks had a system issue and my account was debited twice. I called the same day and the lady I spoke to said she will escalate to the online team and I should not proceed with making another transaction. I received an email on the 25th of June from Jamierodien Bam stating that the transaction failed due to technical issues. I requested for one transaction to be reversed and for them to proceed with the order as items were still in my cart. They proceeded with the order without acknowledging my email and processed two amounts. I advised them to refund one amount and still not receiving any feedback. Today I called their call center and the people there just answer and not say anything. Firstly their email had said it takes 17-20 working days... Now I need to wait that long to receive my money? And there is no way that a merchant can take that long to transfer money back to a clients account when they both hold bank accounts in South Africa, that is just a ****. I WANT SOMEONE TO GET BACK TO ME, AND FOR MY MONEY TO BE REFUNDED ASAP.
0 replies
10 months ago
Takealot.com changed my delivery date without communicating
I made a purchase of a washing machine on Wednesday and before I made my payment it showed that the machine will be delivered on Friday. Yesterday night I checked, the machine was still not shipped. Today when I tracked I see it shows shipped, after 08:00, few minutes later I receive the message that says my order will be delivered on Monday. It is so unfair because I made arrangements to have someone with me when the machine gets delivered, I am not available over the weekend or weekday as I have work, I made a sacrifice to be available today but Takealot.com decides for me as a customer which day is effective for them to deliver the machine. Cancelling will mean I will get my money after thousands of years and I can't get it same day to go to the store to buy. I AM EVEN UNABLE TO CALL THEM, AND HAVE THE OPTION OF SPEAKING TO A BOT, I WANT SOMEONE TO CALL AND MY MACHINE DELIVERED TODAY OR RETURN ACTIONED SAME DAY.
0 replies
10 months ago
Speedaf Express and Shein unreliable
My shein order has been out of delivery for three days now, I tried calling two numbers on the Speedaf website and they go straight to voicemail. I can't follow up on my order as Shein is saying I should be patient. There has never been a company that takes more than two days after I get the message that says order is out of delivery. My first time having these people delivering my things and it's the pits honestly. I see that I am not the only person experiencing this with this courier company.
0 replies
10 months ago
Unfair customer refund practice
Last week Wednesday I mistakenly paid a photographer at a graduation more money, we were all distracted as he was also taking pictures of other graduates. We never exchanged any details as pictures were digital and they saved the pictures on my mother's phone. At the time I realised, I realised I can't reverse the amount on the app and logged a request to have it reversed so that I can resend the correct amount. I selected that I know the person because I saw him, but I don't know his name or anything like that as he was in campus that day. After logging the case I got a message that I should take this to small claims court. Well small claims court will require me to have the address of the person and their full details which I do not have. I have been requesting Capitec to advise if they are unable to reverse the amount without me taking the small claims court route. Today I eventually got a call from Meshack who advised that Capitec cannot reverse the amount, their process is to reverse if you paid a wrong person and not an incorrect amount. I'm highly disappointed at this service as I did admit immediately when I noticed the mistake that I made an incorrect amount and find this practice very unfair as one can't even reverse the amount on the app.
53 replies
10 months ago
Paid for an extra item which I did not buy at PicknPay BP Linden
I went to Pick n Pay at BP - Linden, to buy redbull which was R21 and Sandwich which was R10, when I paid it never made sense but I did not ask the lady any questions. I stayed there to finish my sandwich and when I checked a receipt; it showed that there is pie added too, mind you there was no one before at the time I was paying. So I'm curious where the pie that was scanned came from. When I went back to tell the lady that she added an extra item, she picked up immediately which extra item is that but asked the lady from the cafe if I came to buy a pie there.
1 reply
Review Distribution
5 Star
4 (9.523809523809524%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (7.142857142857143%)
1 Star
35 (83.33333333333333%)