FP
Fair Price
Unclaimed Business
FP
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Fair Price faces severe and systemic challenges across every dimension of the customer experience. Customers consistently describe broken promises on delivery timelines, defective or damaged goods, adversarial refund processes, rude and unhelpful staff, and billing or payment irregularities. While a small number of named employees receive praise for going above and beyond, the overwhelming pattern is one of deep frustration, distrust, and regret.
Top Strengths:
- •Customer Service & Support: A handful of named employees such as Zoe Johnson, Rayhaan Bhamjee, Mohammed Ali Khan, and Shandre Glass are repeatedly praised for proactive communication, fast resolution, and genuine helpfulness.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#11
in Consumer Goods
NPS Score
-85
Recommended: Unlikely
Review Distribution
1.7|197 Reviews
May '25 - Apr '26
5(15.2%)
4(1.1%)
3(0.6%)
2(0.6%)
1(82.6%)
5(15.2%)
4(1.1%)
3(0.6%)
2(0.6%)
1(82.6%)
Recent reviews (197)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Patience M
1 reviews | Active since Jan 2020
17 Mar 2026, 18:48
Poor service
Absolute poor service . Lack of accountability from the manager .They delivered the wrong mattress set as opposed to queen and up to date I didn't receive my pedestal which I bought on the date 05th February 2026 .I laid a complaint on the 14 march 2026 and promised a call on 16th of march , no communication so far .My pedestal is still with the delivery guy , irresponsible even ..I wouldn't recommend this store to customers.
Helpful (0)
|Replies (0)PM
Patience M
1 reviews | Active since Jan 2020
17 Mar 2026, 18:48
Poor service
Absolute poor service . Lack of accountability from the manager .They delivered the wrong mattress set as opposed to queen and up to date I didn't receive my pedestal which I bought on the date 05th February 2026 .I laid a complaint on the 14 march 2026 and promised a call on 16th of march , no communication so far .My pedestal is still with the delivery guy , irresponsible even ..I wouldn't recommend this store to customers.
0
Replies (0)MM
Mar M
1 reviews | Active since Jan 2020
16 Mar 2026, 20:37
Useless shop
I bought a double door fridge in Moruleng Mall, I don't know where my husband put the slip as he is no more but I do have proof of payment as we were using my card. The fridge's bulb is not working and it still under 3 years warranty. The shop refuses to fix my fridge...nxa
Helpful (0)
|Replies (0)MM
Mar M
1 reviews | Active since Jan 2020
16 Mar 2026, 20:37
Useless shop
I bought a double door fridge in Moruleng Mall, I don't know where my husband put the slip as he is no more but I do have proof of payment as we were using my card. The fridge's bulb is not working and it still under 3 years warranty. The shop refuses to fix my fridge...nxa
0
Replies (0)GT
Giles T
1 reviews | Active since Jan 2020
13 Mar 2026, 21:20
fair price deliver FAULTY GOODS
AVOID they deliver damaged goods and when you complain they send a email saying sorry nothing we can do . refusing to exchange it . gotten to the point where i had to contact the NCC to take the matter further
Helpful (0)
|Replies (0)GT
Giles T
1 reviews | Active since Jan 2020
13 Mar 2026, 21:20
fair price deliver FAULTY GOODS
AVOID they deliver damaged goods and when you complain they send a email saying sorry nothing we can do . refusing to exchange it . gotten to the point where i had to contact the NCC to take the matter further
0
Replies (0)MM
Maps M
1 reviews | Active since Jan 2020
13 Mar 2026, 08:44
Reject of a bed I bought at fair price..no one is helping nor getting back to me as a customer
I bought a bed at fair price in daveyton. Was given 6months warranty before the 6months the bed is now torn has holes..I reported it in month 4 already but didn't have my slip ..month 5 I went back with my slip...they telling me about the 7day rule of which they never said anything about it when I purchased and when they delivered..how can a bed have holes within 7days of being used??now m stuck with a reject bed from fair price..they refusing to help even their head office is as useless The company it self has bad customer service..their complaints land line number will ring till Jesus comes back no one will answer..their email system will automatically bounce back Store Manager in daveyton has a very bad attitude towards customers and his tone is very rude aswell. I truly don't understand how do u trust a person like that with such a big role and him to represent your company..but m thinking you hired him because you all the same manager and head office there is no difference
Helpful (0)
|Replies (0)MM
Maps M
1 reviews | Active since Jan 2020
13 Mar 2026, 08:44
Reject of a bed I bought at fair price..no one is helping nor getting back to me as a customer
I bought a bed at fair price in daveyton. Was given 6months warranty before the 6months the bed is now torn has holes..I reported it in month 4 already but didn't have my slip ..month 5 I went back with my slip...they telling me about the 7day rule of which they never said anything about it when I purchased and when they delivered..how can a bed have holes within 7days of being used??now m stuck with a reject bed from fair price..they refusing to help even their head office is as useless The company it self has bad customer service..their complaints land line number will ring till Jesus comes back no one will answer..their email system will automatically bounce back Store Manager in daveyton has a very bad attitude towards customers and his tone is very rude aswell. I truly don't understand how do u trust a person like that with such a big role and him to represent your company..but m thinking you hired him because you all the same manager and head office there is no difference
0
Replies (0)R
Ramapundu
1 reviews | Active since Jan 2020
12 Mar 2026, 16:19
Faulty new fridge and bad service
I bought a fridge feom the kn the 14th of February 2026, now the fridge light is not working and the top freezer is not too strong, like i mean i went to the store to report but i was treated so badly and when i ask for head office contacts they said I should google them. Its my money we talking about here, now I received an sms that the will be people who will come to fix the fridge tomorrow, how so you fix a new fridge? I al not taking that, i need a new fridge or my money back, next week when am free i will be taking them to court
Helpful (0)
|Replies (0)R
Ramapundu
1 reviews | Active since Jan 2020
12 Mar 2026, 16:19
Faulty new fridge and bad service
I bought a fridge feom the kn the 14th of February 2026, now the fridge light is not working and the top freezer is not too strong, like i mean i went to the store to report but i was treated so badly and when i ask for head office contacts they said I should google them. Its my money we talking about here, now I received an sms that the will be people who will come to fix the fridge tomorrow, how so you fix a new fridge? I al not taking that, i need a new fridge or my money back, next week when am free i will be taking them to court
0
Replies (0)TL
Tlalane L
1 reviews | Active since Jan 2020
12 Mar 2026, 12:47
Fair price Sam Ntuli Horrible service.
Ask me why I decided to buy furniture atthis store. I bought a sleeper couch after seeing it in store, I liked it a lot but unfortunately it's of poor quality. There are no instructions of how to install it, I went to Sam Ntuli store to ask for a refund or something else nothing has been communicated so far, the manager said he'll call but I guess I just lost my money. Horrible service horrible quality.
Helpful (0)
|Replies (0)TL
Tlalane L
1 reviews | Active since Jan 2020
12 Mar 2026, 12:47
Fair price Sam Ntuli Horrible service.
Ask me why I decided to buy furniture atthis store. I bought a sleeper couch after seeing it in store, I liked it a lot but unfortunately it's of poor quality. There are no instructions of how to install it, I went to Sam Ntuli store to ask for a refund or something else nothing has been communicated so far, the manager said he'll call but I guess I just lost my money. Horrible service horrible quality.
0
Replies (0)SK
Sybil K
1 reviews | Active since Jan 2020
12 Mar 2026, 03:29
Damaged Television Delivered and Store Refuses to Assist – Unacceptable Service
I purchased a television from the store on 25 February 2026 for R6000, and the experience since then has been extremely frustrating. At the time of purchase, I was informed that the television was stored at the back of the store, and it was never brought out for me to inspect before delivery. After reporting the issue, I was sent pictures claiming the TV had been checked. However, the protective strips covering the area where the crack is located were never lifted, meaning the screen was not properly inspected. The television was delivered to my home at around 19:30. The driver briefly switched the TV on but did not remove the protective strips, including the section where the crack is now visible. The following day, when I properly assembled and switched the television on, I immediately noticed a red line along the edge of the screen. After switching it off and on again, the screen started glitching and the display worsened, making it clear the screen was damaged. I reported the issue immediately and logged the complaint myself. Unfortunately, I have received no meaningful assistance from the store and it appears they have assumed that I caused the damage, which is completely untrue. A Hisense technician was later sent to inspect the TV and confirmed that the screen is cracked. I was then told that because the screen is cracked, the contract becomes null and void and the service call was closed, leaving me without a solution. It has now been two weeks with no resolution. I contacted Hisense again and was told my case would be escalated, but I have still received no feedback or assistance. As a single mother who has only recently become financially stable, spending R6000 on a television was already a major expense for me. Being expected to absorb this loss for a television that arrived damaged is extremely unfair. I am simply asking for a fair resolution, whether that be a replacement, repair, or refund, as the damage was not caused by me. I hope the store will take accountability and resolve this matter urgently.
Helpful (0)
|Replies (0)SK
Sybil K
1 reviews | Active since Jan 2020
12 Mar 2026, 03:29
Damaged Television Delivered and Store Refuses to Assist – Unacceptable Service
I purchased a television from the store on 25 February 2026 for R6000, and the experience since then has been extremely frustrating. At the time of purchase, I was informed that the television was stored at the back of the store, and it was never brought out for me to inspect before delivery. After reporting the issue, I was sent pictures claiming the TV had been checked. However, the protective strips covering the area where the crack is located were never lifted, meaning the screen was not properly inspected. The television was delivered to my home at around 19:30. The driver briefly switched the TV on but did not remove the protective strips, including the section where the crack is now visible. The following day, when I properly assembled and switched the television on, I immediately noticed a red line along the edge of the screen. After switching it off and on again, the screen started glitching and the display worsened, making it clear the screen was damaged. I reported the issue immediately and logged the complaint myself. Unfortunately, I have received no meaningful assistance from the store and it appears they have assumed that I caused the damage, which is completely untrue. A Hisense technician was later sent to inspect the TV and confirmed that the screen is cracked. I was then told that because the screen is cracked, the contract becomes null and void and the service call was closed, leaving me without a solution. It has now been two weeks with no resolution. I contacted Hisense again and was told my case would be escalated, but I have still received no feedback or assistance. As a single mother who has only recently become financially stable, spending R6000 on a television was already a major expense for me. Being expected to absorb this loss for a television that arrived damaged is extremely unfair. I am simply asking for a fair resolution, whether that be a replacement, repair, or refund, as the damage was not caused by me. I hope the store will take accountability and resolve this matter urgently.
0
Replies (0)DG
Dorita G
1 reviews | Active since Jan 2020
11 Mar 2026, 07:47
Exceptionally poor customer service
I found a dining room suite on the company's website and paid for online purchase. Within a week I started following up on delivery and was notified that the product was discontinued and was not removed from the website due to technical IT issues. I am dealing with Rayhaan Bhamjee. He did offer another product and some discount, but I did not like the substitute product. I spoke to Shandre Glass, who is the manager of the department. She offered discount as well, but still I could not find a product in my budget. She did confirm that she will ask Rayhaan to push the refund in view that the unpleasantness started with the error on the company website. Normal refund time frame is 7 - 14 business days. I stated in an email dated 10.03.2026 that I found another product at another retailer on sale and would like the refund some asap. I made a follow up call this morning to touch in with Shandre on the refund request submitted. As per discussion, that she would ask Rayhaan to push the refund. Shandre is not in the office today and I spoke to Rayhaan in her absence this morning and his customer service, attitude and response was exceptionally poor. I mentioned to him that the purchases that customers make, pays his salary. He disputed that the customers pays his salary. I asked him if he would push the refund in line with my discussion with his Manager and in view of good customer service. His response was, that I am just another customer and that he will not go the extra mile for the refund. I did confirm with him, that calls are recorded. Call was made 11.03.2026 @ 08h44. I do strongly believe that this view is not a view that Fair Price deems acceptable as a company. I also work in and come from a strong customer service back round and the service and attitude that Rayhaan portrays is unacceptable. This reflects very negatively on your company in total. Unfortunately, employees could cause customers not to purchase from companies to avoid unpleasantness and bad customer service
Helpful (0)
|Replies (0)DG
Dorita G
1 reviews | Active since Jan 2020
11 Mar 2026, 07:47
Exceptionally poor customer service
I found a dining room suite on the company's website and paid for online purchase. Within a week I started following up on delivery and was notified that the product was discontinued and was not removed from the website due to technical IT issues. I am dealing with Rayhaan Bhamjee. He did offer another product and some discount, but I did not like the substitute product. I spoke to Shandre Glass, who is the manager of the department. She offered discount as well, but still I could not find a product in my budget. She did confirm that she will ask Rayhaan to push the refund in view that the unpleasantness started with the error on the company website. Normal refund time frame is 7 - 14 business days. I stated in an email dated 10.03.2026 that I found another product at another retailer on sale and would like the refund some asap. I made a follow up call this morning to touch in with Shandre on the refund request submitted. As per discussion, that she would ask Rayhaan to push the refund. Shandre is not in the office today and I spoke to Rayhaan in her absence this morning and his customer service, attitude and response was exceptionally poor. I mentioned to him that the purchases that customers make, pays his salary. He disputed that the customers pays his salary. I asked him if he would push the refund in line with my discussion with his Manager and in view of good customer service. His response was, that I am just another customer and that he will not go the extra mile for the refund. I did confirm with him, that calls are recorded. Call was made 11.03.2026 @ 08h44. I do strongly believe that this view is not a view that Fair Price deems acceptable as a company. I also work in and come from a strong customer service back round and the service and attitude that Rayhaan portrays is unacceptable. This reflects very negatively on your company in total. Unfortunately, employees could cause customers not to purchase from companies to avoid unpleasantness and bad customer service
0
Replies (0)