Nicola Y

Disappointing Service with MrPrice Home Online

Disappointing experience with Mr Price Home online. I ordered furniture on 7 May with a promised delivery time of 3–7 business days. On day 7, I followed up and was told there was an error on my order and I needed to update my details. I did so immediately and confirmed by phone, after which I was told the matter had been escalated with a 24–48 hour response time that never came. After multiple follow-ups over several days, I was repeatedly given new explanations, including that my order was flagged and required updated address information again. I resubmitted everything, but still received no feedback unless I chased it myself. Only on 22 May, after yet another follow-up from my side, I was informed the order would be refunded. There was no proactive communication, apology, or acknowledgement of the repeated delays and errors. Overall, the communication was inconsistent and unhelpful, resulting in lost time and the missed opportunity to receive the items as needed.