Not Welcome at Tygervalley Mr Price Home

I had a very uncomfortable experience in Mr Price Home, Tygervalley. I absolutely adore the shop and it is my go to for home decor. I tried to pay on account, usually they ask for you ID document as proof that the account belongs to you but unfortunately I was hijacked last week and most of my cards and personal identification documents were ****** with my handbag. I had a copy of my ID on my phone and showed it to the cashier, the cashier was a bit confused and reached out to the front shop manager/ supervisor. I saw the confusion and tried to explain politely that my ID was ****** and the supervisor immediately cut me off by almost yelling "the cashier was only asking, she did nothing wrong..." and continues to speak in a language I did not understand. I never insisted that cashier did anything wrong I was just trying to explain, not that I needed to explain my situation to anybody. At that stage I was a bit overwhelmed and just kept quiet.

I guess what I am trying to say is that I understand that sometimes cashiers and supervisors get overwhelmed as well but it should never make you feel like it gives you the right to be rude and cold towards someone who was polite and just tried explaining herself, you never know what someone is going through and you never know when someone might need a bit of understanding and kindness. It won't hurt to be polite to a paying customer.

Please be sure that I will never shop at Tygervalley Mr Price Home ever again