Mr Price Home

Based on recent customer reviews, Mr Price Home is facing significant customer experience challenges across all measured themes. Customers consistently report frustration with delayed deliveries, unresponsive customer service, difficult refund processes, and inconsistent in-store staff attitudes. While a small number of standout employees receive warm praise, the dominant narrative reflects systemic operational failures, particularly in online order fulfilment and post-purchase support, eroding long-standing customer loyalty.

The most common complaint about Mr Price Home, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (1.3) is severely criticised. Customers describe rude cashiers, dismissive managers, ignored emails, abrupt WhatsApp chat closures by named agents, and call centre agents who promise escalations that never happen. A few named staff like Sabina, Thulane and Dimpho receive praise.

Mr Price Home scores 1.2 out of 5 on Hellopeter's AI analysis of service quality in Furniture & Home, compared to the Furniture & Home industry average of 1.4. Their strongest theme is Product Quality (1.6); their weakest is Delivery (1). The top AI-rated Furniture & Home business on Hellopeter is Cielo (3). How is the AI Score calculated? →

Mr Price Home has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 182 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 71 hours 35 min. Hellopeter has tracked Mr Price Home across 3,230 total reviews. How is the TrustIndex calculated? →